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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11225 • GRE 8220.
Alix Mongiat
processor • Oct 22, 2024, 8:17 AM
@michelle g @Kaitlyn R @ANNA F This unit has an open recall - 960534 Recalls/Field Campaign - Curt Axle Grease Zerk - 23V-455/2023-367
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 8:21 AM
PA 817436 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:04 PM
This was approved for 2 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:05 PM
This was approved for 2 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:05 PM
I entered the wrong line- I need to enter this correctly. Sorry!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:07 PM
@michelle g @Kaitlyn R I need clarification as to what lines you are requested for warranty. I put job 1 on PA 817436, which was approved for 2 hours, but now I see it was listed as an External job- not warranty. The only one I see for warranty is Job #RI. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Kaitlyn Reinwand
dealer or external • Oct 22, 2024, 4:09 PM
PLEASE SUBMIT LINE 1 AND LINE RI. (WE WEREN'T TRYING FOR LINE 1, BUT WE WILL TAKE IT!)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:13 PM
PA 817723 has been submitted for approval for job RI. Sorry about that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:26 AM
@Kaitlyn R Job RI- denied, after review with management, this does not need replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:26 AM
Moving to PA approved for job 1 since I was able to get that approved. Let me know if you want to follow up with GD on job RI being denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2024, 9:00 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Nov 11, 2024, 2:48 PM
@Kaitlyn R @Bonnie K @michelle g @Morgan Z Job RI was now approved for 6 hours. Adding email to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 3:22 PM
thank you! I have placed a roof on order.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 11:44 AM
DATE OF COMPLETION: 12/5/2024 PARTS USED: LINE: 1 756815008754- MUSHROOM STYLE VENT/WHT COST: 5.51 PRICE:7.60 QTY:1 677917000333- DICOR 501LSW-1 EPDM SELF LEVEL COST:6.35 PRICE: 9.59 QTY:1 LINE: RI 822051659- TAPE PFL- MYLAR BACKED BUTYL- GRAY COST: 26.81 PRICE: 34.85 QTY: 1 8220103933- TAPE- PFL- ETERNABOND- BLACK- 3" COST:.83 PRICE: 1.08 QTY:34 677917011322- DIFLEX 11 SLIDEOUT ROOF COST: 148.44 PRICE: 192.97 QTY:1 @Bonnie K PLEASE UPLOAD INOVICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 12:13 PM
@Alix M JRP02-29125
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/MEYER P945957.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 12:16 PM
@Alix M DCR501LSW-1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/MEYER A000335361.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 12:17 PM
@Alix M DCRDFII46W-16
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/MEYER A000335361.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 12:20 PM
@Alix M F100103933
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/FR 13294398.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 12:22 PM
@Alix M F100251659
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/FR 12831622.pdf
Alix Mongiat
processor • Dec 11, 2024, 2:22 PM
Claim 859472 was submitted for payment for Job #1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Dec 11, 2024, 2:34 PM
Claim #859481 has been submitted for Job RI
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:43 AM
Claim 859472 was paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:44 AM
Claim 859481 was paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11225/PIETSCH.pdf
Processed summary
11225
GRE 8220 • Alix • unknown
Heat 29 • comments 23 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 859481 was paid on check 583491 on 12/18/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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