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Communications Intelligence
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Focused evidence thread

Thread evidence for 11179 • GRE 8220.
Alix Mongiat
processor • Sep 23, 2024, 11:38 AM
PA 810102 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Sep 24, 2024, 8:34 AM
Job 1: approved for 0.5 hour Job Warranty Repair 1: Approved for 0.5 hour Job Warranty Repair 2: approved for 3 hours Job Warranty Repair 3: NPF Job Warranty Repair 4: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Kaitlyn Reinwand
dealer or external • Jan 6, 2025, 9:38 AM
@Alix M WE NEED TO GO BACK TO WARRANTY TO REQUEST A NEW REPAIR. I HAVE COPIED THE TECHNICIANS NOTES BELOW: We received the new vynel, I verified it was correct, figured out what pieces I need and I cut them out. When I laid the new section over top the existing vynel the pattern won't line up. When the vynel was installed it must have stretched out over time. The only other option is a complete replacement and that would involve over extending the slides and one is a kitchen slide, remove the island, sofa,every piece of trim on the floor line, toilet, bathroom cabinet, bed frame, cut the vynel along all the edges, remove the vynel, use it as a template, cut out the new piece, glue it in and put everything back in. We have never done a repair like this and the last time we had another dealership do it the repair looked terrible. We need to see what the manufacturer wants to do. I'm estimating the job at a bare minimum of 40 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 6, 2025, 9:54 AM
Do you have photos of what they are claiming that I can send with this request? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 6, 2025, 9:57 AM
I have emailed GD, but if you could get photos, I am sure they will ask for them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Kaitlyn Reinwand
dealer or external • Jan 6, 2025, 10:21 AM
@Alix M I ADDED PHOTOS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 8, 2025, 2:45 PM
@Kaitlyn R @michelle g From GD: Do you have a Creative colors near by who could do the repair?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Jan 8, 2025, 2:52 PM
@Alix M THE CLOSEST ONES TO US ARE EITHER IN MILWAUKEE, WI OR SAINT PAUL, MN WHICH ARE BOTH PRETTY FAR FROM US
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 8, 2025, 4:37 PM
I have emailed them back with that information. I will let you know what they say. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 8, 2025, 4:57 PM
Morgan Zywicki Kaitlyn Reinwand GD is asking you to get an estimate from creative colors to do the job.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Jan 8, 2025, 5:00 PM
We will not be using them as we have done work with them before and their work does not hold up and always comes back to the shop.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 8, 2025, 5:03 PM
I have let GD know, I will let you know once I get a response. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:10 AM
I emailed GD the additional photos this morning per their request. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jan 13, 2025, 10:41 AM
@Kaitlyn R @michelle g @Morgan Z GD has approved the 40 hours requested to fix the lino. Email added to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Mar 26, 2025, 10:13 AM
@Alix M work completed on 3/25/25 PARTS USED JOB 1 0713814073398-KIT, FLUSH BALL SEAL COST: 29.45 PRICE: 43.26 QTY: 1 WARR02 822020397-LINOLEUM 96" ARTISAN MISTY DESIGNER CAREFREE CC390 COST: 13.36 PRICE: 15.82 QTY: 38 82201445-BATTEN 7/8 X 108 ALLURE PORCELAIN COST: 1.73 PRICE: 2.25 QTY: 3 8220786-BATTEN 7/8 X 96 MOBSTER MAPLE COST: 1.38 PRICE: 1.79 QTY: 3 51700960-COUPLE FLEX 1-1/2" SOCKET COST: 6.59 PRICE: 8.57 QTY: 1 82200422-S/O BOTTOM CAP TALL BLACK COST: 8.60 PRICE: 11.18 QTY: 1 677917009992-BUTYL TAPE GREY COST: 6.50 PRICE: 8.24 QTY: 1 146878-NOVAFLEX SEALANT TRANSLUCENT COST: 6.93 PRICE: 11.23 QTY: 1 S/O BOTTOM CAP 570422 PRICE: 11.18 QTY: 1 FREIGHT COST: 91.79 QTY: 1 FREIGHT COST: 125.30 QTY: 1 FREIGHT COST: 118.69 QTY: 1 FREIGHT COST: 158.08 QTY: 1 SUBLET COST: 960.00 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:53 PM
@Bonnie K Please upload the invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Bonnie Korte
dealer or external • Mar 26, 2025, 4:56 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:40 AM
@Morgan Z When did the work start? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Mar 28, 2025, 10:05 AM
Jesse started the R&I process on 3/18/25 but then we were at the mercy of the sublet to work it into their schedule to get the floor done
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 28, 2025, 10:39 AM
Thank you. No worries- just need to know because GD system asks for a start date and with this being a longer job, I knew it wasn't all done in one day. I am not waiting for GD to re-open the PA as it has expired.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Mar 28, 2025, 10:45 AM
Okay. Thank you for the update
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 31, 2025, 4:20 PM
@Morgan Z @Bonnie K @Kaitlyn R S/O Bottom cap is listed here twice, were 2 used? I only have 1 invoice. I have to get this submitted today per GD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 31, 2025, 4:20 PM
@Morgan Z @Bonnie K @Kaitlyn R S/O Bottom cap is listed here twice, were 2 used? I have to get this submitted today per GD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Mar 31, 2025, 4:57 PM
@Alix M I was talking with the tech on this job and he actually had a lot more time into this than what was approved. He said that he has photos from the R&I of this job and I can upload them for you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Mar 31, 2025, 5:02 PM
I uploaded an additional 20 pictures of the R&I process. We had 57 hours into this all together just for our tech
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 31, 2025, 6:58 PM
@Chris B Tagging you, this is the one we just talked about.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Chris Balderrama
processor • Mar 31, 2025, 6:59 PM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Mar 31, 2025, 7:00 PM
I have submitted claim 885611 for payment for the original 40 hours and parts/freight on the invoices. Will create a new PA for sublet and extra time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Bonnie Korte
dealer or external • Apr 1, 2025, 9:58 AM
There was only one used we couldn't relieve it so it was put on misc.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Chris Balderrama
processor • Apr 4, 2025, 10:27 AM
Spoke with @Alix M and she is going to add the additional 17 hrs and the sublet and see what they have to say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/11179 final.pdf
Alix Mongiat
processor • Apr 4, 2025, 10:45 AM
PA 852948 has been submitted for the additional 17 hours and sublet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 7, 2025, 8:32 AM
@Morgan Z @Kaitlyn R GD is requesting someone call them regarding the additional 17 hours and sublet (PA 852948) "jph 4-5-25 Please call me" @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 9:06 AM
Okay. And I was looking back on the notes. Jesse started doing the R&I of this on 3/5/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 7, 2025, 9:38 AM
Let me know what comes of the phone call. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 12:10 PM
Would you be able to send over the email address from the jph. I seem to have copied it down wrong from when I was on the phone with him. I have to email over the tech notes and WO for him. They are going to have management review it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 12:16 PM
@Alix M Never mind on that email address. I am waiting to hear back to what they say as management will be reviewing this
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 7, 2025, 12:37 PM
Thank you! Sorry, I didn't have the email anyways. I just looked at the comment in the GD system and they didn't provide a direct email for this person.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 1:06 PM
Totally fine. I had one letter mistyped. I did send out that email and I will let you know when I hear back from them
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 9, 2025, 9:42 AM
@Morgan Z Any update on this? Figured I would as because it's been a couple days. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 9, 2025, 9:52 AM
No update yet. I will send out an email today asking for one
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 11, 2025, 1:10 PM
@Morgan Z Any update? The latest comment on this from GD is JPH 4-11-25 WHAT WORK HAS BEEN PERFORMED WITH THE PREVIOUSLY APPROVED 40 HOURS? THIS IS A ROUTINE JOB THAT SHOULD TAKE LESS THAN 40 HOURS TO COMPLETE. Didn't you talk to this person about this? Or was it someone else? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 11, 2025, 2:00 PM
No one has got back to me on this. I can have matt look into this more for me. I was expecting an update from the guy that left that comment today but he isn't returning my emails
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 11, 2025, 2:22 PM
We need to get this approved. This may have been a "standard job" in the factory because they have different tools and resources than we do, but our notes clearly state that this took longer than anticipated with the issues we ran into. I have done all I can with reaching out, making phone calls and sending out emails. I need a little more help from you to get this covered. Per Amtt, you guys are supposed to chase this to get these repairs covered
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Chris Balderrama
processor • Apr 11, 2025, 4:38 PM
Spoke with Matt and he is going to speak with the GD rep next week.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 23, 2025, 1:25 PM
@Chris B Grand design commented "second request for information" on 4/19/25. Just wanted to see if you heard anything on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Apr 30, 2025, 9:59 AM
Got a "third request for information" on 4/27/25. Any update?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 12:14 PM
WE HAVE SOMEONE CURRENTLY LOOKING INTO THIS. SHOULD KNOW SOMETHING SOON
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 2, 2025, 12:13 PM
@Kaitlyn R From GD: please call and ask for Jim I am not sure who there was talking to someone at Grand Design, but this is the latest note on the PA from 4/30.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Kaitlyn Reinwand
dealer or external • May 3, 2025, 1:35 PM
@Alix M THANK YOU. ANNA OR I WILL REACH OUT ON MONDAY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 13, 2025, 11:52 AM
Do you have any update on this? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 8:43 AM
@Alix M IS THERE UPDATE ON THIS? IS IT SUPPOSED TO BE IN NEED INFO CORRECTED?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/11179 final.pdf
Alix Mongiat
processor • May 14, 2025, 9:31 AM
@Michelle A Please read the comments on this WO, not the final. Thanks. The dealership needs to call GD and ask for Jim per comment above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Kaitlyn Reinwand
dealer or external • May 14, 2025, 9:34 AM
@Alix M @Michelle A @ANNA F ANNA TRIED CALLING GRAND DESIGN. LEFT A VOICEMAIL FOR JIM AND HE HAS YET TO CALL HER BACK. DAN KUSSOW CALLED TO TALK TO ANNA ABOUT IT YESTERDAY BUT ANNA WAS IN A MEETING. DAN KUSSOW IS LOOKING INTO IT FURTHER AND WILL BE REACHING BACK OUT TO ANNA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 14, 2025, 9:37 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 20, 2025, 9:15 AM
@Kaitlyn R @Michelle A @ANNA F @Chris B From GD: Per case 830210 9 hours of labor, rather than the requested 17 hours, plus pay the sublet they submitted for having someone come in and lay the flooring
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 20, 2025, 9:16 AM
Let me know if this is acceptable and I will get this submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Kaitlyn Reinwand
dealer or external • May 20, 2025, 9:44 AM
@Alix M THIS IS ACCEPTABLE AS THIS IS THE AGREEMENT THAT ANNA HAD MADE WITH THEM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 20, 2025, 9:45 AM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 20, 2025, 9:47 AM
Claim 898299 was submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • May 28, 2025, 9:32 AM
Claim 885611 paid on 4/9/25 on check 597662 for $5,791.73
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Alix Mongiat
processor • Jun 2, 2025, 2:18 PM
Claim 898299 paid on 05/28/25 on check 604621 for $2,220
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11179/SANTOWSKI.pdf
Processed summary
11179
GRE 8220 • Alix • unknown
Heat 73 • comments 61 • follow-ups 4 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 898299 paid on 05/28/25 on check 604621 for $2,220
Open claim

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