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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11164B • GRE 8220.
Alix Mongiat
processor • Mar 28, 2025, 3:39 PM
PA03830422 has been submitted for approval. I had to include some lines together like trim repairs.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Apr 2, 2025, 9:44 AM
@Morgan Z @Kaitlyn R Job 1: approved for 0.1 hour Job 2: declined Job 3: declined Job 4: declined Job 5: approved for 0.2 hours (requested 2 hours) Job 7 and 9: declined Job 10: declined Job 11: approved for 0.1 hour Job 12: approved for 0.1 hour Job 14 and 18: declined Job 15: declined Job 16: declined Job 17: approved for 0.1 hour Job 19: declined Job 20: approved for 0.1 hour Job 21: approved for 0.2 hour Job 22: approved for 0.5 hour Job 23: approved for 0.8 hour Job 24: declined You can read notes on the PA added to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Morgan Zywicki
dealer or external • Apr 2, 2025, 10:26 AM
WARR24 NEEDS TO BE LOOKED AT AGAIN. THERE IS A DENT IN THE FREEZER DOOR AND THE DOOR WILL NEED TO BE REPLACED. ACCORDING TO KEYSTONE THIS IS ACCEPTABLE BUT THIS MOST DEFINITELY NOT ACCEPTABLE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Apr 2, 2025, 11:07 AM
I have sent Keystone an email and will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Morgan Zywicki
dealer or external • Apr 2, 2025, 11:12 AM
Thank you. Sorry if it seemed like I was yelling. I'm trying to remember to turn my caps lock off when replying to you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Apr 2, 2025, 11:32 AM
No worries- I wouldn't be surprised if you were yelling. Keystone denies SO much, it's a little ridiculous.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Morgan Zywicki
dealer or external • Apr 2, 2025, 11:40 AM
I'm starting to see this
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Apr 4, 2025, 8:18 AM
@Morgan Z freezer door has now been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Morgan Zywicki
dealer or external • Apr 4, 2025, 9:47 AM
THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Kaitlyn Reinwand
dealer or external • Jul 3, 2025, 1:50 PM
@Alix M DATE OF COMPLETION: 06/30/2025 PARTS USED: LINE: WARR20 82204495- GRILL- REGISTER 4*10 BROWN QTY: 1 PRICE: 8.15 LINE: WARR23- 822035844 SINK- KITCHEN- TOP MOUNT RAINFALL BLACK QTY: 1 PRICE: 340.12 LINE: WARR24 678389 FREZER DOOR ASSY (SAMSUNG RF18A5101SR) QTY: 1 PRICE: 626.32 @Bonnie K PLEASE UPLOADE INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Bonnie Korte
dealer or external • Jul 3, 2025, 4:24 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 7, 2025, 12:54 PM
C3830938 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 11, 2025, 4:27 PM
@Kaitlyn R @Michelle A Warranty repair 23: Please provide a picture of the defective sink showing the defect (if applicable) and the complete bottom/labels/vendor markings for supplier issue **We only have until 7/23 to respond to this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:52 PM
Following up on this as we only have a limited time to respond before they deny this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Kaitlyn Reinwand
dealer or external • Jul 14, 2025, 2:03 PM
I texted the customer to see if they could send us pictures of the sink. the unit is permanently parked.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 14, 2025, 3:23 PM
Kaitlyn Reinwand was the part not replaced? You have an invoice and part listed on the WO. They want the defective part, not the new part that should have been installed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Kaitlyn Reinwand
dealer or external • Jul 18, 2025, 12:21 PM
@Alix M I UPLOADED A PHOTO OF THE OLD PART.. THERE ARE NO IDENTIFIERS THAT WE WERE ABLE TO FIND.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 21, 2025, 11:02 AM
Added notes and emailed photo. Please remember to move this to the 7.3 Claims Corrected folder when the information is provided. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:37 PM
@Kaitlyn R @Michelle A @Bonnie K From Keystone: Thanks for the pics, do you have the complete sink, if so please provide a picture of it uninstalled and complete bottom for supplier issue :) Thank You
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:38 PM
**We only have 14 days to respond to this before they deny.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Bonnie Korte
dealer or external • Jul 23, 2025, 9:56 AM
@Alix M We finally figured out that we double ordered it. so just use one of the invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Bonnie Korte
dealer or external • Jul 23, 2025, 9:56 AM
@Alix M We finally figured out that we double ordered it. so just use one of the invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Kaitlyn Reinwand
dealer or external • Jul 25, 2025, 2:30 PM
@Alix M ADDED PHOTO OF THE SINK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Jul 25, 2025, 3:26 PM
Emailed to keystone. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Alix Mongiat
processor • Aug 27, 2025, 11:16 AM
This paid on 1550994 for $1,275.46
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Processed summary
11164B
GRE 8220 • Alix • keystone
Heat 31 • comments 25 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1550994 for $1,275.46
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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