iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11097 • GRE 8220.
Alix Mongiat
processor • Sep 11, 2024, 1:45 PM
@michelle g @ANNA F This needs the VIN added. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Sep 11, 2024, 1:53 PM
@michelle g @ANNA F @Bonnie K This needs the VIN added. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Bonnie Korte
dealer or external • Sep 11, 2024, 3:49 PM
@Alix M THE VIN NUMBER HAS BEEN ADDED 573FS4224PAA14638
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Sep 11, 2024, 4:05 PM
Thank you @Bonnie K I need labor times as well. Sorry!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Sep 12, 2024, 12:42 PM
Thank you @Bonnie K @ANNA F @michelle g I need labor times as well. Sorry! I see it on some lines, but not all.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
michelle gray
dealer or external • Sep 12, 2024, 2:46 PM
@Alix M 573FS4224PAA14638 THIS IS THE VIN FOR THE UNIT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
michelle gray
dealer or external • Sep 12, 2024, 3:12 PM
@Alix M WARR01 - 1.0 WARR02 - 2.5 WARR03 - 1.0 WARR04 - .5 WARR05 - 1.0 WARR06 - 2.5 WARR07 - 1.0 WARR08 - .3 WARR09 - .5 WARR10 - 1.0 WARR11 - .5 please let me know if anything else is needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Sep 12, 2024, 4:38 PM
PA 807699 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Sep 24, 2024, 12:03 PM
Warranty Repair 1: Approved for 1 hour-please inspect drip cup to see if its cracked, etc. No slide skis needed. Line RI: approved for 1 hour Warranty Repair 2: approved for 2 hours Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: denied NPF Warranty Repair 5: approved for 0.5 hour Warranty Repair 6: approved for 1 hour Warranty Repair 7: approved for 0.5 hour - repair only. Warranty Repair 8: denied NPF Warranty Repair 9: denied NPF Warranty Repair 10: approved for 0.4 hour Warranty Repair 11: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Morgan Zywicki
dealer or external • Feb 28, 2025, 4:35 PM
@Alix M WORK COMPLETED ON 2/20/25 PARTS USED WARR02 82201841-COUNTERTOP 31 X 23 3/4 FROZEN ICE RANGE TOP COST: 221.45 PRICE: 287.89 QTY: 2 FREIGHT COST: 26.65 QTY: 1 WARR03 82201026-611026 - SEAM TAPE 7/8 X 150' COMFORT COTTON W/MEGASTAR ADHESIVE COST: 0.17 PRICE: 0.22 QTY: 10 FREIGHT COST: 12.47 QTY: 1 WARR05 82200364-BAGGAGE DOOR SEAL BLACK RUBBER D W/DOUBLE FLANGE & CLIP COST: 4.25 PRICE: 5.53 QTY:13 146878-NOVAFLEX SEALANT TRANSLUCENT COST: 6.93 PRICE: 8.89 QTY: 1 WARR06 146878-NOVAFLEX SEALANT TRANSLUCENT COST: 6.93 PRICE: 11.23 QTY: 1 WARR11 822071312-RED MARKER LIGHT COST: 1.86 PRICE: 2.85 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:24 AM
@Morgan Z @Bonnie K @Kaitlyn R I will need the Final RO and invoices. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 9:13 AM
FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Bonnie Korte
dealer or external • Mar 3, 2025, 10:48 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:00 PM
@Morgan Z Warranty Repair 02- you have the countertop quantity at 2. Please verify as I only have an invoice for 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:11 PM
@Morgan Z @Kaitlyn R @michelle g @Bonnie K Warranty Repair 02- you have the countertop quantity at 2. Please verify as I only have an invoice for 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 2:02 PM
THERE WAS A TYPO IN THE ACTUALS. IT IS ONLY 1 COUNTERTOP THAT WAS USED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Mar 4, 2025, 8:46 AM
Claim 878041 has been submitted for payment
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:26 AM
This paid on 3/12/25 on check 593380
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Processed summary
11097
GRE 8220 • Alix • unknown
Heat 18 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/12/25 on check 593380
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops