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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11092 • GRE 8220.
Alix Mongiat
processor • Sep 9, 2024, 12:52 PM
PA 806377 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Sep 9, 2024, 12:53 PM
@ANNA F @michelle g If you want me to claim Warranty Repair 19, please provide a correction. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Sep 10, 2024, 9:15 AM
This has been approved for the following: Line Warranty Repair 1- 0.5 hour (requested 0.5) Line Warranty Repair 2- 1 hour Line Warranty Repair 3- 0.5 hour Line Warranty Repair 4- 0.5 hour (requested 0.8) Line Warranty Repair 5- 0.2 hour (requested 0.3) Line Warranty Repair 6- 0.3 hour Line Warranty Repair 7- 0.2 hour Line Warranty Repair 8- 1 hour (requested 2.5) Line Warranty Repair 10- 0.4 hour (requested 0.5) Line Warranty Repair 11- 0.3 hour Line Warranty Repair 12- 0.3 hour Line Warranty Repair 13- 0.2 hour Line Warranty Repair 15- 0.8 hour (requested 1.5 hour) Line Warranty Repair 16- 0.5 hour (requested 1 hour) Line Warranty Repair 17- 0.5 hour Line Warranty Repair 18- 0.3 hour (requested 0.5) Line 2- 1 hour (requested 1.5)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Kaitlyn Reinwand
dealer or external • Oct 25, 2024, 9:52 AM
PARTS USED: LINE 2: 822080209- WINDOW GLAZING 7/8" PRICE: 3.22 COST: 2.90 QTY: 14.00 LINE WARR15- LIGHT LED STRIP 36" COOL WHITE BLACK BACKED LED COST: 11.21 PRICE:12.45 QTY:2 LINE WARR02: 677917000333- DICOR 501LSW-1 EPDM SELF- LEVEL COST: 5.86 PRICE: 9.59 QTY: 2 LINE: WARR04 146881- NOVAFLEX SEALANT BLACK COST:10.90 PRICE:14.42 QTY: 1 LINE: WARR05 601320922784- DOOR HOLDER PLASTIC BLACK COST: 8.01 PRICE: 10.41 QTY:1 LINE: WARR10- 420098- RECPT-50 AMP BLACK INLET W/LED- FURRION COST:33.64 PRICE:38.90 QTY:1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:37 AM
@Kaitlyn R Please provide date work was completed. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:37 AM
@Kaitlyn R Please provide date work was completed and are there invoices for any of the parts? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Kaitlyn Reinwand
dealer or external • Oct 28, 2024, 9:32 AM
DATE OF COMPLETION- 9/6 @Bonnie K CAN YOU ATTACH INVOICES PLEASE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Bonnie Korte
dealer or external • Oct 28, 2024, 4:41 PM
@Alix M attached the invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 29, 2024, 8:02 AM
@Kaitlyn R @Bonnie K Warranty Repair 8 was to replace awning arms, I don't see any part information for that. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 29, 2024, 8:17 AM
Claim #848204 is in draft status until I hear back regarding the awning arms that we had approval to replace.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 29, 2024, 11:36 AM
@Kaitlyn R @Bonnie K @ANNA F @michelle g Warranty Repair 8 was to replace awning arms, I don't see any part information for that. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Oct 29, 2024, 4:31 PM
@Kaitlyn R @Bonnie K @michelle g @ANNA F Any update? Moving to Claims Returned until I hear back. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Nov 14, 2024, 8:17 AM
@Kaitlyn R @Bonnie K @Morgan Z @michelle g Following up on this again. We need part information for the awning arms that was approved to replace.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:47 PM
Following up on this again- can we please get the required information? @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 3:52 PM
Grand design part number for the awning arms 590732 awning hardware 63" blk top wire(2 piece set)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:54 PM
@Morgan Z I need the invoice. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 4:01 PM
working with @Bonnie K to get invoice
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Kaitlyn Reinwand
dealer or external • Dec 6, 2024, 12:51 PM
@Alix M AWNING ARMS REPLACED. PN: 82200732 AWNING HARDWARE 63" BLK TOP WIRE (2 PIECE SET) COST: 566.73 PRICE: 498.72 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:14 PM
Claim #848204 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:41 AM
This paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11092/ZIMMERMAN.pdf
Processed summary
11092
GRE 8220 • Alix • grand-design
Heat 34 • comments 20 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 583491 on 12/18/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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