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Focused evidence thread

Thread evidence for 11090 • GRE 8220.
Alix Mongiat
processor • Sep 10, 2024, 1:14 PM
@michelle g Please add the VIN. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 10, 2024, 4:25 PM
@michelle g @ANNA F Please add the VIN. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 11, 2024, 1:53 PM
@michelle g @ANNA F @Bonnie K Please add the VIN. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Bonnie Korte
dealer or external • Sep 11, 2024, 3:57 PM
@Alix M VIN # IS 573FS3623PPA16028
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 11, 2024, 4:06 PM
Thank you @Bonnie K I need labor times as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 12, 2024, 12:39 PM
Thank you @Bonnie K @michelle g @ANNA F I need labor times as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
michelle gray
dealer or external • Sep 13, 2024, 9:55 AM
@Alix M warr01 - .9 warr02 - 1.25 warr03 - 6hrs waar04 - included in line warr03 warr05 - .3 for diag, unsure of how to proceed, may need factory intervention. repair recommendation is wall replacement.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 13, 2024, 10:07 AM
This VIN does not match anything in Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 13, 2024, 10:07 AM
@Bonnie K This VIN does not match anything in Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Bonnie Korte
dealer or external • Sep 13, 2024, 10:28 AM
@Alix M TRY THIS ONE 573FS3623PAA16028
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 13, 2024, 10:32 AM
That works! Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 13, 2024, 10:52 AM
@michelle g @ANNA F Warranty repair 5- the correction is mentioning a recall, should there be another line on this claim?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 13, 2024, 10:53 AM
Pre-Auth #807850 is in draft status until I get a response on the correction on WARR05.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 18, 2024, 7:49 AM
I have submitted PA 807850 for approval. If the recall line is needed, I will create a new PA when I get the information for that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 18, 2024, 10:46 AM
@michelle g @ANNA F From GD: This Unit is out of warranty Line 5: Please provide better photos of the defect. I need to send to our body shop for advice on the repair and cannot tell from your photos. *GD will cover parts and labor on lines 1 and 3 as a one-time courtesy to assist the customer
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
michelle gray
dealer or external • Sep 18, 2024, 4:42 PM
@Alix M THE DEFECT ON THE SIDE WALLS IS VERY HARD TO PHOTOGRAPH. BUT CAN BEE SEEN WELL IN PERSON. i CAN GET SOME MORE PHOTOS OF THIS UNIT FOR YOU, BUT I'M UNSURE IF THEY WILL BE BETTER OR EASIER TO SEE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 25, 2024, 9:17 AM
Following up on the information needed. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Oct 1, 2024, 12:52 PM
@Alix M I just added more pictures of the fiberglass side wall concern.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 1, 2024, 1:50 PM
Added photos and resubmitted claim for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 2, 2024, 6:29 PM
@ANNA F @michelle g @Bonnie K Let me know if GD responses are approved on dealership side. Thanks. Line 1: approved for 0.4 hour (GD will cover parts and labor as a one-time courtesy to assist the customer. Line 2: Denied- no defect Line 3: approved for 5 hours (GD will cover parts and labor as a one-time courtesy) Line 4: Not a defect can be buffed out. Per my body shop manager: It is where the protective plastic is on the wall when lamination makes the wall. It does not need to be changed nothing is wrong with it. Most of the time we wipe them off with mineral spirits. But it will buff off with gelcoat compound!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Oct 3, 2024, 5:46 PM
@Alix M So, is Grand Design requiring the customer to pay for the fiberglass buffing? Or is Grand Design going to pay for it?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 4, 2024, 9:21 AM
I will send GD an email and let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 4, 2024, 11:06 AM
They are sending it back to their body shop for time approval and will update the PA once they hear back. I will let you know what they say. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 4, 2024, 12:54 PM
@Kaitlyn R @ANNA F GD will cover 2 hours to buff the unit. *Email added to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Oct 4, 2024, 1:48 PM
@Alix M Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Apr 24, 2025, 10:04 AM
@Morgan Z @Kaitlyn R Has this work been completed? Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:06 AM
This unit is currently at the sublet to get buffed and then we will finish the repairs
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 11:17 AM
@Alix M i HAVE ADDED THE SUBLET FOR THE BUFFING OF THE UNIT. STILL IN PROCESS WITH THE LINO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • May 15, 2025, 2:24 PM
@Michelle A Thank you. I cannot do anything with this until all the work is done since the claim expired in the system. However, I am not sure how Grand Design is going to cover the sublet when they approved 2 hours of labor, not a sublet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 2:34 PM
@Alix M I'm not sure what happened to this, as we don't do any body work in house here. So i am unsure how to proceed. I was not apart of this process since september last year.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 4:38 PM
@Alix M So i was just speaking with my Tech and Matt. The piece that came for the lino repair is not the correct size. Once it had been further looked that there is two lines for the lino. (warr 04 and warr03) Both of these line are caused by a previous lino repair. I am unsure of who originally did the repair but it is failed. I believe that this was originally a good willed item but I could be incorrect. At this point with the present damages to this lino we are recommending it be a full replacement because of the failed repairs. Per Matt we are requesting for GD to review the photos and recommend a repair facility to take over the lino repair. Please reach out with further questions. @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • May 16, 2025, 8:52 AM
@Michelle A I have sent GD an email address both the lino and the sublet. Is the rest of this work done, I think we were just waiting on the R&R of the touch pad. Just curious in case they re-approve the PA for me I will only have a short amount of time to get it submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Michelle Antinoja
dealer or external • May 16, 2025, 9:02 AM
Everything on my end said that its totally complete. the only repairs that were left was the fiberglass and the flooring.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • May 16, 2025, 10:52 AM
@Michelle A @Kaitlyn R GD is asking why it took so long to get these repairs done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Michelle Antinoja
dealer or external • May 16, 2025, 11:17 AM
@Alix M CMR WAS USING UNIT DURING THE WARRANTY PROCESS THEN IT WAS WAITING ON PARTS. ONCE WE RECEIVED PART WE CALLED CMR AND THEY WERE OUT OF STATE WITH UNIT FOR VACATION. CMR BROUGHT BACK TO US AS SOON AS THEY COULD THEN IT WAS GETTING OVER TO BODY SHOP AND BACK IN ORDER TO FIX THE FIBERGLASS ISSUE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • May 16, 2025, 12:37 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • May 23, 2025, 9:32 AM
@Michelle A @Kaitlyn R @ANNA F Sublet has now been approved. From GD: PIP is going to stop by dealership to see if they can assist on the flooring repair
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Jul 11, 2025, 9:43 AM
@Alix M can you inquire on the status of the fiberglass repair on this unit? Dan Kussow had come to look at it and stated that the service manager was going to be sending direction on the fiberglass repair via the pre auth claim: 807850 but I am not seeing anything in the claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 11, 2025, 10:22 AM
@Kaitlyn R That is the sublet repair, isn't it? I am not sure what you are waiting on for that if they unit was just to be buffed like we got approval for.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Jul 11, 2025, 10:59 AM
The wisconsin rep came and looked at the unit and was reaching out to the service manager at grand design as the buffing did not work. the service manager was supposed to be sending different directions for the repair via the pre auth claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 11, 2025, 11:01 AM
Okay, I will reach out. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 14, 2025, 4:58 PM
@Kaitlyn R @Michelle A From Grand Design: Attached is the recommended polish for the sidewall repair that my body shop manager uses. If you have any questions, please let me know. I am adding the picture to the folder now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Jul 15, 2025, 9:46 AM
@Alix M is grand design wanting us to try this on this unit? and if so, how much labor are they approving to do so?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 15, 2025, 11:11 AM
I asked for this information for you. I will let you know.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 15, 2025, 11:15 AM
@Kaitlyn R Yes and 2 hours of labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Jul 15, 2025, 1:53 PM
@Alix M I JUST SPOKE TO @Matt F REGARDING THIS. TWO HOURS IS NOT AN ACCEPTABLE TIME FRAME TO COMPLETE THIS REPAIR. 75% OF THE ODS OF THE UNIT WILL NEED TO BE BUFFED AS WELL AS ABOUT HALF OF THE DOOR SIDE WILL NEED TO BE BUFFED. ADDITIONALLY, THE FIBERGLASS BODY SHOP NEAR US TRIED TO BUFF OUT THE CONCERN AND IT DID NOT WORK. BUFFING THE UNIT IS NOT THE SOLUTION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Matt Ferkey
dealer or external • Jul 15, 2025, 1:55 PM
@Kaitlyn R @Alix M the imperfection is deep in the gelcoat, buffing only works on surface imperfections.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 15, 2025, 2:20 PM
I have reached out to Grand Design for another solution.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 16, 2025, 12:24 PM
Update from GD: I have sent your email to my body shop manager and will let you know what repairs should be done now. I will let you know as soon as I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 21, 2025, 9:43 AM
sent a follow up email on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 25, 2025, 9:17 AM
@Kaitlyn R @Matt F From GD: My apology I was off yesterday.  Matt, my body shop manager is saying that this is residue from the plastic cover that lamination puts on the unit during the production process. He states that you can use a cleaner called M600 (attached a photo), paint thinner or mineral spirits to get it off. Let me know if you have any questions. *Adding file to folder
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 25, 2025, 9:18 AM
Moving to PA approved- if you need me to go back to Grand Design, let me know. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:53 AM
@Kaitlyn R Grand Design just sent an email on this- "I just wanted to touch base and see if you were able to get the residue off the unit. The customer called in this morning to customer service and is stating nothing is working. Let me know if you need anything else from us. We may have to send out an SRT to look at the unit." Let me know your response.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Matt Ferkey
dealer or external • Jul 31, 2025, 10:57 AM
@Alix M I was a body and paint guy for years before I came to the dealership. while it is possible this was a residue of some sort, it has etched deep into the gel coat. there is nothing to wipe off. buffing wont take it out either. wetsanding and buffing may, but it will level out the texture of the gelcoat and there will then be smooth lines. This unit needs to be painted or have the sidewalls replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Jul 31, 2025, 10:59 AM
I have reached out to Grand Design with your response. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 5, 2025, 9:56 AM
Sent a follow up email to GD yesterday. Waiting to hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 7, 2025, 12:02 PM
@Kaitlyn R @Matt F From GD: My body shop manager Matt Massengill would like your service manager to call him to go over this issue. 574-240-9528 Ext 1227.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 7, 2025, 3:52 PM
@Alix M Matt reached out to the service manager per the request. The result of that phone call was that we need to get an estimate to have both sides of the unit repainted. I have emailed our fiberglass shop and will uploaded it once I receive it. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 7, 2025, 3:53 PM
@Alix M I am going to leave this in "info needed" for now as you are waiting on an estimate.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 11, 2025, 2:56 PM
@Alix M ADDED COPY OF FIBERGLASS REPAIR ESTIMATE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 11, 2025, 5:05 PM
I have sent this to Grand Design. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 14, 2025, 12:28 PM
@Kaitlyn R @Matt F It looks to me like Grand Design denied this. I have emailed them as there are no notes on the estimate besides "Denied unit is out of warranty not a covered repair"
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 14, 2025, 12:33 PM
All that is approved on this WO now is Warranty Repair 1 to R&R touch pad. Everything else has been denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:19 AM
@Kaitlyn R @Matt F Just got confirmation, the only thing approved on this WO is the touchpad and that is as a courtesy. Adding email to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:20 AM
Moving to PA's approved for the touchpad.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 11:05 AM
@Alix M PLEASE FOLLOW UP WITH GRAND DESIGN INQUIRING ON THE WHY THIS WOULD NOT FALL UNDER THE 3 YEAR STRUCTURAL WARRANTY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 19, 2025, 11:30 AM
I have sent GD an email. Moving back to PA's pending until I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:55 PM
@Kaitlyn R @Matt F From GD: Alix,   Per my manager this will remain denied.   Lack of maintenance and Failed repair attempt (floor) not authorized by the manufacturer. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:57 PM
@Kaitlyn R @Matt F From GD: Alix,   Per my manager this will remain denied.   Lack of maintenance and Failed repair attempt (floor) not authorized by the manufacturer. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:58 PM
I did follow up stating that that does not answer the question as to why this wouldn't fall under the 3-year structural warranty
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 4:05 PM
@Alix M FOR THE WALL? I KNOW THE FLOOR WAS A REPAIR NOT DONE BY GRAND DESIGN.. NOR AUTHORIZED BY THEM. I WAS CURIOUS ABOUT THE 3 YEAR STRUCTURAL FOR THE WALL REPAIR. WITH MATTS DIRECTION, I RECOMMENDED THE CUSTOMER CALL GRAND DESIGN REGARDING THE WALL. THANK YOU ALIX.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 19, 2025, 4:46 PM
Yes, I don't know why they keep referring to the floor as we weren't fighting that at all. It has always been about the wall. I will let you know when I hear something back. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 21, 2025, 9:16 AM
Sent a follow up email to GD as I have not heard back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 27, 2025, 8:15 AM
Sent another follow up email.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Chris Balderrama
processor • Aug 27, 2025, 8:17 AM
Keep on them :)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 27, 2025, 10:19 AM
@Kaitlyn R @Matt F @Chris B From GD: Customer states that you have tried to buff these out. Per the photos provided, and sent to our fiberglass specialist, the photos don't show where this has been tried to be buffed out per his advisement. Please use the following compound and buff these out if they cannot be removed using either mineral spirits or alcohol. Preauth this was submitted on is PA 807850***The reference number provided here is just to document your concerns. This is not a guarantee of warranty coverage***If you have other concerns with your unit not pertaining to this case, please call 574-825-9679 or email customerservice@granddesignrv.com. Thank you.Best Regards,Kindra WiseRetail Service Manager
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 27, 2025, 10:19 AM
Added email to folder. Let me know how you want me to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 27, 2025, 10:38 AM
@Alix M @Matt F TRIED THE SOLUTION THAT THEY SUGGESTED AND IT DID NOT WORK. HE SPOKE TO SOMEONE AT GRAND DESIGN ABOUT IT.. I DON'T RECALL WHO IT WAS THOUGH. WE SUBMITTED THE BILL FOR GRUMPYS GARAGE FOR TRYING TO BUFF THE UNIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 27, 2025, 10:41 AM
@Matt F DO YOU RECALL WHO IT WAS THAT YOU SPOKE TO REGARDING THIS UNIT?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Matt Ferkey
dealer or external • Aug 27, 2025, 10:57 AM
@Kaitlyn R @Alix M @Chris B This is getting INSANE! I had spoken with Matt, the bodyshop manager. I told him buffing did not work because the imperfection has etched into the gelcoat. He insisted I try a solvent to wipe it off... I reluctantly tried and it did not remove the imperfection. I called Matt back and he was puzzled, asked if you could feel it with a fingernail which I responded, no. He said he would get it pushed through for approval to be repainted, he just needed a copy of the estimate from our bodyshop.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 27, 2025, 11:06 AM
@Matt F @Chris B I just sent Grand Design an email. They sent the last email including the customer, so I left that on there, so the customer is aware this is Grand Design giving them the run-around and not Greeneway. I will keep you posted on the outcome.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 3:36 PM
@Alix M @Matt F @Chris B @ANNA F ANNA AND I JUST GOT OFF THE PHONE WITH DANIAL KUSSOW. DAN IS GOING TO RECOMMEND THAT GRAND DESIGN TRANSPORT THE UNIT BACK DOWN TO THEIR FACILITY TO REPAIR THE FIBERGLASS THEMSELVES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Aug 28, 2025, 5:37 PM
@Kaitlyn R Sounds good. Keep me updated on this please. Would you like me to move this to PA's approved for the one job that was approved on this? Or do you want to wait to hear back from them?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Aug 29, 2025, 8:40 AM
@Alix M We can wait until we hear back from them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 12, 2025, 11:07 AM
@Kaitlyn R @ANNA F Any update on this one? Just following up so I don't overlook anything. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Sep 12, 2025, 11:41 AM
@Alix M no, we have not hear anything back at this time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Sep 22, 2025, 1:35 PM
@Alix M has there been any movement on this? I know there was an email thread with some people internally.. I wasn't in the thread so I am unsure as to if they made a decision.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 22, 2025, 2:29 PM
@Kaitlyn R I was waiting for you and Anna to respond. This was the last I heard "ANNA AND I JUST GOT OFF THE PHONE WITH DANIAL KUSSOW. DAN IS GOING TO RECOMMEND THAT GRAND DESIGN TRANSPORT THE UNIT BACK DOWN TO THEIR FACILITY TO REPAIR THE FIBERGLASS THEMSELVES. "
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Chris Balderrama
processor • Sep 22, 2025, 3:03 PM
83 comments later……. Grand Design really has demonstrated how they care about the customer or the dealer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Chris Balderrama
processor • Sep 22, 2025, 3:04 PM
Alix Mongiat Heidi Huntley - Save this one for my workshop. Obviously I won’t name the Dealer or OEM, but this is perfect.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Sep 22, 2025, 3:28 PM
@Alix M I WASN'T SURE IF THERE WAS ANY MOVEMENT ON THE EMAIL THREAD. I CALLED DAN KUSSOW. HE IS GOING TO CALL GD CUSTOMER SERVICE AND TO TELL THEM THAT THEY NEED TO CONTACT THE CUSTOMER. THIS NO LONGER HAS ANYTHING TO DO WITH US AS IT IS NOT GOING TO BE DONE THROUGH WARRANTY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 22, 2025, 5:02 PM
@Kaitlyn R Are you doing the one job that was approved on this or should I be moving this to claims denied?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 22, 2025, 5:02 PM
@Kaitlyn R Are you doing the one job that was approved on this or should I be moving this to claims denied? R&R touch pad
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Kaitlyn Reinwand
dealer or external • Sep 26, 2025, 4:48 PM
@Alix M WE ARE SUBMITTING LINE 1 FOR PAYMENT. DATE OF COMPLETION: 01/09/2025 PN: 822050120 COST: 221.91 QTY:1 **THIS WAS NOT SUBMITTED FOR PAYMENT DUE TO THE REST OF THE CONCERNS THAT WERE HAPPENING WITH THE FIBERGLASS. THERE IS PLENTY OF DOCUMENTATION SHOWING THAT THERE HAS BEEN ONGOING CONVERSATIONS REGARDIN THIS CLAIM. (IN CASE GRAND DESIGN TRIES TO NOT PAY IT) @Bonnie K PLEASE UPLOAD THE INVOICES. SORRY. I WAS OUT A COUPLE OF DAYS THIS WEEK AND THINGS ARE GETTING ABSOLUTELY CRAZY FOR IN HOUSE WITH THE SEASON COMING TO AN END.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Bonnie Korte
dealer or external • Sep 26, 2025, 5:17 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Sep 29, 2025, 8:33 AM
Claim 934037 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Alix Mongiat
processor • Oct 16, 2025, 9:41 AM
This paid on 10/15/2025 on check 6245678 for $346.97
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11090/ANTON.pdf
Processed summary
11090
GRE 8220 • Alix • grand-design
Heat 115 • comments 97 • follow-ups 7 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/15/2025 on check 6245678 for $346.97
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