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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11078 • GRE 8220.
Alix Mongiat
processor • Feb 6, 2025, 1:17 PM
@Kaitlyn R @Morgan Z @michelle g Job 2 should be 2 different jobs. 1 to replace the light and 2 to fix the solar panel issue. How much time are you requesting for each of those separately? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 6, 2025, 1:21 PM
PA 2193389 is in draft status until I get a response on my question above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Feb 6, 2025, 1:26 PM
I WILL SEPARATE THOSE AND GET YOU REQUESTED TIMES IN JUST A FEW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Feb 6, 2025, 2:20 PM
UPLOADED AN UPDATED WORK ORDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 6, 2025, 2:44 PM
PA 2193389 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 10, 2025, 10:31 AM
This has been approved for the following: Job 1: 0.5 hour Job 2: 0.2 hour (light) Job 3: 0.7 hour (solar connector)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Feb 13, 2025, 12:40 PM
FOR JOB 1 OUR LABOR RATE FOR THIS STATES 1 HOUR FOR LABOR AND THEN THE OTHER .50 WAS FOR DIAGNOSING THE ISSUE. WE WOULD LIKE TO KEEP THIS TIME. COULD YOU TALK WITH FOREST RIVER TO GET THIS APPROVED? THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 13, 2025, 1:21 PM
@Morgan Z From FR: Regarding Job 1- Hello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you I can go back and ask for more time if you have more information as to why it took the technician that long. The flat rate code in FR is for only 0.3 hours, so where are you getting the 1 hour?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Feb 13, 2025, 1:22 PM
THE 1 HOUR COMES FROM NEEDING TO R&R THE TONGUE JACK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 13, 2025, 2:21 PM
I have sent an email to them requesting the 1.5 hours. Their labor rate in the FR system is only 0.3 for Replace LCI Power Tongue Jack. I will let you know what they say. I am not sure where you get the 1 hour from, but they will only go by the FR system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 14, 2025, 9:01 AM
@Morgan Z @Kaitlyn R From FR: Hello, I have connected with our corporate team. Please note the flat rate is .3 for the tongue jack. I authorized one hour which is an additional .7 in labor (42 minutes). Is 42 minutes not reasonable for the time the tech had into this? The complaint states there was moisture damage and the control pad is deteriorated? What diagnostics did the tech need to do to determine that the control pad was sun damaged and that there was moisture damage? Thank you in advance.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Feb 14, 2025, 9:10 AM
an hour will be fine. diagnostics is usually a half hour so we can go over the issue thoroughly. I do see our tech had .50 in diagnostics for this. I was just trying to ensure we were covered in all aspects for this payment as paying reasonable diagnostics is authorized
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Feb 14, 2025, 9:17 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 4:20 PM
@Alix M WORK COMPLETED ON 3/13/25 PARTS USED LINE 1 82207397-V COST: 195.62 PRICE: 254.31 FREIGHT COST: 19.11 QTY: 1 LINE 2 82200671-LIGHT INTERIOR 4 1/2 LED W/LENS & SWITCH SURFACE MOUNT COST: 2.49 PRICE: 3.24 QTY: 1 LINE 3 822020945-Dicor 501LSW-1 EPDM Self-Level COST: 25.83 PRICE: 33.58 QTY: 1 677917000333-Dicor 501LSW-1 EPDM Self-Level COST: 6.71 PRICE: 9.59 QTY: 2 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Mar 13, 2025, 5:02 PM
@Bonnie K Please upload the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Bonnie Korte
dealer or external • Mar 14, 2025, 12:50 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Mar 14, 2025, 2:01 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Alix Mongiat
processor • Mar 21, 2025, 8:44 AM
This paid on 3/14/25 on check 2933664
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11078/11078.pdf
Processed summary
11078
GRE 8220 • Alix • unknown
Heat 20 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/14/25 on check 2933664
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

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No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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