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Communications Intelligence
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Focused evidence thread

Thread evidence for 11073 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Oct 3, 2024, 1:23 PM
WARR 01: REQ 2 HOURS WARR 02: REQ 2 HOURS WARR03: REQUEST 6 HOURS WARR O4: REQUEST 1 HOURS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 3, 2024, 2:11 PM
@Kaitlyn R What kind of pump for warranty 01? I need more information to process this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Kaitlyn Reinwand
dealer or external • Oct 3, 2024, 2:33 PM
I added pictures of the water pump.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 3, 2024, 2:47 PM
@Kaitlyn R I need more information on the radio as well. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 3, 2024, 2:48 PM
2080665 is in draft status until I get information regarding the radio.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 3, 2024, 2:49 PM
@Kaitlyn R I need more information on the radio as well. I will need serial and model numbers along with photos. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 8, 2024, 7:42 AM
@Kaitlyn R @ANNA F Please provide the requested information for the radio so we can get this submitted for approval. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 14, 2024, 11:28 AM
@Kaitlyn R @ANNA F Following up on this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Kaitlyn Reinwand
dealer or external • Oct 17, 2024, 1:07 PM
@Alix M ANNA IS WORKING ON THE RADIO. THE TECHNICIAN ENDED UP TAKING THE RADIO FROM THE WARRANTY CAGE FROM A PREVIOUS MISDIAGNOSIS. SHOULD HAVE AN ANSWER FOR YOU SOON!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 17, 2024, 1:46 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Oct 24, 2024, 8:36 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Heidi Huntley
processor • Oct 29, 2024, 12:28 PM
@Jesse K welcome to the iCS Dropbox Team
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Jesse Kizewski
dealer or external • Oct 29, 2024, 12:31 PM
@Heidi H thanx
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Heidi Huntley
processor • Oct 29, 2024, 12:34 PM
No problem. Side note, you've created a new text box comment when you thanked me. See how the blue box surround this message. Try and make sure you respond in the text box that addressed you initially, follow?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Heidi Huntley
processor • Oct 29, 2024, 12:34 PM
If you click on this comment the blue box surrounds the thread.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Jesse Kizewski
dealer or external • Oct 29, 2024, 12:40 PM
ok thank you. thats what i get for listening to chris
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Heidi Huntley
processor • Oct 29, 2024, 12:41 PM
*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Heidi Huntley
processor • Oct 29, 2024, 12:41 PM
That'll get you every time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:14 PM
@Kaitlyn R @Jesse K Following up on this. I need a tag from the radio. This is still in draft status until I can get that information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Nov 15, 2024, 12:47 PM
Following up on this again. We have been waiting for this information for over a month. I can't get a PA without the radio tag as I need to enter the S/N and M/N.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Nov 21, 2024, 8:56 AM
@Kaitlyn R @Jesse K @Morgan Z @Bonnie K Following up on this again. Please advise if you can get me the required information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 2, 2024, 1:32 PM
@Kaitlyn R @ANNA F @Jesse K @Morgan Z @Bonnie K Are we not able to get the information on the radio? Please let me know so I can move forward with this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Bonnie Korte
dealer or external • Dec 3, 2024, 10:37 AM
@Alix M I added the photo of the radio
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 3, 2024, 10:57 AM
I don't see one with the model/serial numbers. If you can get this, I will submit with the one you have in there right now and see what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 3, 2024, 10:58 AM
PA 2080665 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 3, 2024, 1:22 PM
@Kaitlyn R @Bonnie K @Morgan Z @Jesse K Warranty Repair 2: photos/model and serial number required (furnace)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 3, 2024, 2:21 PM
@Kaitlyn R @Bonnie K @Morgan Z @Jesse K Also- Warranty Repair 04: Please have the dealer send a photo of the model/serial number tag for the authorization.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 3:14 PM
@Alix M working on getting these for you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 3, 2024, 5:15 PM
@Morgan Z I sent an email to the vendor regarding the radio as discussed with @Chris B. Is there a photo available of the furnace for warranty line 2? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 5:42 PM
the unit is no longer here. we will have to see what we can do to get a picture for the furnace
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 4, 2024, 8:55 AM
I will see if I can get it approved without. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:30 PM
Warranty Repair 1: approved for 0.5 hour pending part return Warranty Repair 2: approved for 0.3 hour flat rate w/o photos dealer goodwill Warranty Repair 3: approved for 4 hours Warranty Repair 4: approved for 0.5 hour approved under good will for the replacement stereo and up to 0.50 hour.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 10:25 AM
DATE OF COMPLETION: 10/30/2024 PARTS USED: LINE: WARR01 752324010998- REVOLUTION AUTO DEMAND PU COST: 136.17 PRICE: 179.50 QTY: 1 10-1148- REPLACEMENT TANK WIRE HARNESS COST: 9.54 PRICE:14.74 QTY:1 LINE: WARR03 17300264- WELL NUT W/1-3/4" PROBE EACH COST:1.37 PRICE:2.26 QTY:1.00 633001- 1-1/2" COUPLING COST: 1.33 PRICE:1.66 QTY:2 1258.1033- VENT VALVE LASALLE BRISTOL COST: 18.98 PRICE:24.67 QTY:1.00 1258.1026-SWIVEL TRAY PLUS ADAPTER ONLY COST:7.72 PRICE: 11.93 QTY:1 51700960- COUPLE FLEX 1-1/2" SOCKET COST: 6.59 PRICE:8.57 QTY:3.00 632251- 1-1/2: BEND 1/4 COST:1.42 PRICE:1.77 QTY:1 LINE: WARR04 82202976- STEREO - 5G-2: IRV37 AM/FM MECHLESS RV RADIO, 2 ZONE, WITH BLUETOOTH, REMOTE, AND USB - V# 103087 COST: 94.61 PRICE: 126.64 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 11:16 AM
@Alix M INVOICES HAVE BEEN UPLOADED. COULD NOT FIND ONE FOR THE RADIO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 11:40 AM
@Bonnie K Can you please tell me what parts belong to what on the invoices? I don't see anything labeled "Replacement tank wire harness" for example.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 11:43 AM
I need all parts labeled on the invoices with what line they belong to. There are multiple parts being claimed that I can't find on the invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 11:46 AM
@Alix M WATTER PUMP- LINE 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/LINE WARR01.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 11:49 AM
@Alix M 1256.1005- COUPLING- (633001)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/WARR 03.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 11:56 AM
@Alix M 1256.1032
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/NW 5757071.pdf
Alix Mongiat
processor • Dec 11, 2024, 12:05 PM
I don't see this part listed on the WO or the comment from @Kaitlyn R Please let me know what line this goes to. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/NW 5757071.pdf
Alix Mongiat
processor • Dec 11, 2024, 1:55 PM
@Bonnie K @Kaitlyn R Moving this to claims returned as I only see 2 parts on the invoices that are listed on the WO and it Kaitlyns comments. Please provide all required information as FR requires invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 2:42 PM
@Alix M THE PART WITH 632251 IS THE ONE FOR 1256.1030(1256.1032) THEY CHANGED THE PART NUMBER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Bonnie Korte
dealer or external • Dec 11, 2024, 2:44 PM
@Alix M ALSO I WILL NOT BE ABLE TO GET THE INVOICE FOR THE REPLACEMENT TANK WIRE HAR AS WE HAD PURCHASED IT BEFORE IDS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 4:24 PM
@Bonnie K I am still missing 51700960-Couple Flex 1-1/2" socket 1258.1026-swivel tray plus adapter only 17300264-well nut w/1-3/4" probe each
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 4:24 PM
Moving back to claims returned. Please do not move this until all information requested is provided.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11073/11073 (1)/11073 RO.pdf
Processed summary
11073
GRE 8220 • Alix • forest-river
Heat 70 • comments 54 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 12/19/24 on check 2896091
Open claim

Dealer comment scorecard

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