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Communications Intelligence
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Focused evidence thread

Thread evidence for 11068 • GRE 8220.
Alix Mongiat
processor • Aug 29, 2024, 11:44 AM
PA 2040737 was submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
michelle gray
dealer or external • Aug 29, 2024, 5:42 PM
@Alix M I will be uploading the updated billing, once cmr picked up and once the unit was out front and awning was checked again, where it was found to be a small hole near the unit. I have photos of the hole as well as the label. It will need 2 hour replacement and the part. I will have that added on to the new billing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Aug 30, 2024, 7:40 AM
I have emailed to have them revise it back to us to edit as it is still in pre-auth status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Aug 30, 2024, 8:32 AM
@ANNA F @michelle g Line Warranty Repair 1: hello, can you advise what crack you are missing? typically there is no crank sent for the jack on the front tongue jack the stabalizer do not get a crank from Forest River. Line Warranty Repair 6: Please attach a photo of the problem found. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 6, 2024, 8:19 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 11, 2024, 8:45 AM
Following up on this again. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
ANNA FREEMAN
dealer or external • Sep 14, 2024, 12:23 PM
@Alix M WE ARE GOING TO GOODWILL A CRANK TO THE CUSTOMER, AS FR STATES THEY DO NOT PROVIDE THEM. THERE WILL BE NO CLAIM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 16, 2024, 8:23 AM
@ANNA F Line Warranty Repair 2: Hello, can you provide a photo from the topside? please also advise was this just found as unit has been on dealer lot two years. kerb And we are still waiting on a response regarding Line Warranty Repair 6: Please attach a photo of the problem found. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
ANNA FREEMAN
dealer or external • Sep 16, 2024, 9:57 AM
@Alix M PHOTO UPLOADED FOR LINE 6. WE CAN PROVIDE A PHOTO FROM THE TOPSIDE OF THE AWNING LINE 2 WHEN THE CUSTOMER BRINGS THE UNIT BACK FOR REPAIR. CUSTOMER IS ELDERLY AND CANNOT GET THE PICTURE FROM THE TOP OF THE UNIT HIMSELF.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 16, 2024, 10:08 AM
Added photo and notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 16, 2024, 2:25 PM
All lines are approved aside from the awning line- they are waiting to get the photo they requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 16, 2024, 2:25 PM
@ANNA F @michelle g All lines are approved aside from the awning line- they are waiting to get the photo they requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 18, 2024, 7:56 AM
Moved to PA info needed until we get photo of the awning that FR requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
michelle gray
dealer or external • Sep 18, 2024, 3:51 PM
@Alix M I messaged cust for a photo to be sent of the top or for him to swing by on the unit. The awnings do not get put in and out when on the lot. it was missed in the shop because the lack of lighting. it was missed twice and only saw after the awning was opened outside on a sunny day. If you want to add that to the claim, im sure you have a better way to put it. Once I have a photos from the customer I will upload them and get them added so we can update forest river.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 25, 2024, 9:13 AM
Good morning- following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
michelle gray
dealer or external • Sep 25, 2024, 10:29 AM
@Alix M THE PHOTOS HAS BEEN ADDED IT IS LABLED AS BOWDEN - 1 THAT IS FROM THE TOP OF THE UNIT. CMR PROVIDED THE PHOTO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 25, 2024, 11:16 AM
Photo has been added to claim. I don't know that the photo has been added unless the WO is commented on AND the claim should then be moved to information corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Sep 27, 2024, 11:33 AM
Warranty Repair 2: approved for 1.5 hours Forest River will cover a new awning fabric for the customer as a goodwill gesture. Thank you Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for 0.2 hour Warranty Repair 5: approved for 0.3 hour Warranty Repair 6: approved for 0.7 hour Warranty Repair 8: approved for 0.5 hour Warranty Repair 10: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:55 AM
@Morgan Z @Kaitlyn R Had this work been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:01 AM
We are working on getting a hold of the customer to get this scheduled
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • May 9, 2025, 2:36 PM
@Heidi H @Alix M - THIS WAS SCHEDULED TODAY FOR 6/9 APPT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 12, 2025, 12:53 PM
@Alix M WORK COMPLETED 6/12/2025 PARRTS USED: WARR09 - 010054809092 - 48" VVEHICLE HARNESS QTY:1 COST:6.01 PRICE: 12.62 WARR11 - 8220411348 - TV - PFL: LED, CONNEXX SMART TV, W/ JBL, 12V - 32" - V# CX32A23ETVDCS | X, REPLACED V# CX32A21ETVDC - QTY:1 COST: 378.68 PRICE: 492.28 WARR02 - 82207136 - AWNING - SOP: LIGHTED POWER AWNING W/ VINYL WEATHERSHIELD AND BLACK END CAPS, DOUBLE SIDED FABRIC - ONYX - QTY:1 COST:192.74 PRICE: 250.56 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 12, 2025, 3:49 PM
PA 2040737 has expired- I need to enter a new PA
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 12, 2025, 3:57 PM
PA 2332313 has been submitted for approval. Will submit for payment once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 13, 2025, 1:59 PM
@Michelle A @Kaitlyn R Warranty Repair 9 was never entered as there isn't a cause/correction. It looks like they were just supposed to show the customer something. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 13, 2025, 1:59 PM
@Michelle A @Kaitlyn R Warranty Repair 9 was never entered as there isn't a cause/correction. It looks like they were just supposed to show the customer something. Please advise. The final RO doesn't state anything different either.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 13, 2025, 2:02 PM
@Kaitlyn R @Michelle A @ANNA F We also never received a Warranty Repair 11 until the final RO. This was never approved. I can submit a new PA with these two lines, I need the full 3 C's for Warranty Repair 9 though.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 13, 2025, 2:24 PM
@Alix M Warr09 was just checking in with cmr on item. I don't know why it was marked warranty. I changed it on my side to reflect internal. I am unsure about warranty line #11 I don't know when that had gotten added. Anna and Kaitlyn are both out today so I will follow up with them on Monday.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 13, 2025, 2:25 PM
Sounds good. I will add the TV to a new PA. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Bonnie Korte
dealer or external • Jun 13, 2025, 5:08 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 16, 2025, 11:08 AM
2332313 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 16, 2025, 11:11 AM
@Kaitlyn R @Michelle A @ANNA F We need photos for the TV line- I will need photos of the defect and the labels on it before I can submit for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 18, 2025, 1:20 PM
@Alix M I added a photo of the lable for you but there's not way to get a good photo of the damage. the power button works intermittently. Sometimes the tv will turn on other times the tv wont turn on. If they have a way they would like me to get a photo of that, i will get it, but if not i don't see a good way to present that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 18, 2025, 2:22 PM
@Michelle A the WO states that the back is pulling away from the TV, not that the power button isn't working.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 18, 2025, 2:23 PM
PA 2338473 is in draft status for the TV line until we get clarification as to what the issue is and photos if able.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 18, 2025, 2:47 PM
ADD PHOTOS AND MOVED TO CORRECTED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 18, 2025, 3:50 PM
@Michelle A @Kaitlyn R @ANNA F I need clarification now as to what was done as Michelle stated above that the power button wasn't working, however that wasn't what was listed on the final RO regarding the TV. What was the actual issue?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 18, 2025, 3:50 PM
@Michelle A @Kaitlyn R @ANNA F I need clarification now as to what was done as Michelle stated above that the power button wasn't working, however that wasn't what was listed on the final RO regarding the TV. What was the actual issue? If the back is pulling, that should be fairly easy to get a photo of.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 18, 2025, 4:14 PM
We replaced the tv. When we tested it the power button was working intermittently. then you mentioned the backing coming off. I then took photos of the that as well. I did not see that there was noted the backing was pulled away. So ultimately there was 2 different issues. but the original claim was because the backing was coming off the tv.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:10 AM
I will submit without the photos, but if the back is separating, can you please provide a photo as I am sure they will ask for it. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:11 AM
PA 2338473 has been submitted for approval for the TV
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:13 AM
@Kaitlyn R @Michelle A @ANNA F Warranty Repair 8: Hello, According to the flat rate code, Dealers must supply pictures for this repair. Resubmittal claims will also need photos attached. Please attach pictures using the Upload button in the Feedback before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 14 days, the repair line will be denied according to The Forest River Way guidelines. Thank you and have a wonderful day. Rockwood & Flagstaff Processing Team. *Please let me know if/when photos are uploaded we only have 12 more days to get this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Michelle Antinoja
dealer or external • Jun 19, 2025, 11:58 AM
@Alix M THIS IS A PHOTO OF THE TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/thumbnail_IMG_8022.jpg
Michelle Antinoja
dealer or external • Jun 19, 2025, 11:59 AM
@Alix M PHOTO OF TV
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/thumbnail_IMG_8023.jpg
Michelle Antinoja
dealer or external • Jun 19, 2025, 11:59 AM
@Alix M PHOTO OF TV
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/thumbnail_IMG_8024.jpg
Alix Mongiat
processor • Jun 19, 2025, 2:30 PM
@Kaitlyn R @Michelle A From FR: hello, please provide a photo showing the issue with the TV as well as the front of the TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 2:31 PM
@Michelle A Please make sure they are labeled correctly otherwise I have no way of knowing what this is. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/thumbnail_IMG_8022.jpg
Alix Mongiat
processor • Jun 19, 2025, 2:32 PM
I have uploaded these to the claim but still need a photo of the front of the TV
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/thumbnail_IMG_8022.jpg
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 4:01 PM
@Alix M ADDED PHOTO OF THE MISSING NUT ON THE LP TANKS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 4:51 PM
Added the LP tank photo.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 4:52 PM
@Kaitlyn R We still need a photo of the front of the TV. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 5:16 PM
@Alix M ADDED PHOTOS OF THE FRONT OF THE TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 19, 2025, 7:20 PM
Added photo and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 20, 2025, 10:47 AM
TV line has been approved for 0.3 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jun 20, 2025, 10:48 AM
2338473 has been submitted for payment for the TV
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:02 PM
2338473 paid on 6/23/25 on check 2994227 for $555.30
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:03 PM
2332313 paid on 6/20/25 on check 2994227 for $1,093.58
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11068/BOWDEN.pdf
Processed summary
11068
GRE 8220 • Alix • unknown
Heat 75 • comments 57 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
2332313 paid on 6/20/25 on check 2994227 for $1,093.58
Open claim

Dealer comment scorecard

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