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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11066 • GRE 8220.
Alix Mongiat
processor • Aug 27, 2024, 4:32 PM
@ANNA F @michelle g This unit has open notices: Reflection Recept 23v-788/2023, Overcurrent Protection 24v-522/2024-399 910044.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/JENSEN.pdf
Alix Mongiat
processor • Aug 27, 2024, 4:34 PM
Pre Auth 803594 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/JENSEN.pdf
michelle gray
dealer or external • Aug 27, 2024, 4:41 PM
I will get that ADDED TO THE WORK ORDER. @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/JENSEN.pdf
Alix Mongiat
processor • Aug 28, 2024, 4:06 PM
@ANNA F @michelle g This has been approved. GD has noted the following: This unit has open recalls and must be repaired according to Federal Law before customer takes delivery.910041 - Reflection Recept 23v-788/2023910044 - Overcurrent Protection 24v-522/2024-399 910044  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/JENSEN.pdf
Kaitlyn Reinwand
dealer or external • Dec 6, 2024, 12:57 PM
@Alix M WARR 1 HAS ALREADY BEEN APPROVED. WARR 2 IS WARRANTY RECALL- COMPLETED 11/18/2024 REQUEST .50 HOURS LABOR LINE 1- CUSTOMER CONCERN- PLEASE REQUEST 1 HOUR LINE 2- WARRANTY RECALL- PLEASE REQUEST 1 HOUR OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:06 PM
@Kaitlyn R Warranty Repair 2- that recall number does not pull anything in GD's system. Please verify. Job 2 recall number is the overcurrent protection, is the recall listed twice by mistake?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 11:16 AM
@Alix M WARR Repair 2 was for the recall on the reflection recept 23v-788/2023910044
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 11, 2024, 9:31 AM
PA 828969 has been submitted for approval for Warranty repair 2, job 1 and job 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 11, 2024, 4:14 PM
@Kaitlyn R @Morgan Z @Jesse K Job #2: Please attach required photos per recall. Job #1: Seal maintenance would be dealer lot maintenance as unit shipped 10/4/2023 *unit sold Aug. 2024 - unit sat on dealer lot 10+ months prior*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 4:45 PM
@Alix M PHOTO OF RECALL ATTACHED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 12, 2024, 8:40 AM
Added photo and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 13, 2024, 6:53 AM
Warranty Repair 2: approved 0.6 hour Job 1: denied- seal maintenance would be dealer lot maintenance Job 2: approved for 0.7 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Dec 17, 2024, 5:52 PM
DATE OF COMPLETION: 11/18/2024 PARTS USED: LINE WARR01: 8220420064- TAIL LIGHT REFLECT RING FOR STL 78RB RED COST: 1.46 PRICE:3.20 QTY: 2 LINE 2: 010054311182-- ANGLE BRACKET TYPE 1-50AMP COST: 5.01 PRICE:5.73 QTY:2.00 @Bonnie K PLEASE UPLOAD INVOICES. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 18, 2024, 1:28 PM
Can submit once we get the invoices. Thank you. @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Bonnie Korte
dealer or external • Dec 26, 2024, 12:38 PM
@Alix M I uploaded the invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 30, 2024, 9:51 AM
Claims 862879 and were submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Dec 30, 2024, 9:55 AM
Claims 862879 and 862881 were submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:20 AM
Claim 862881 paid on 1/8/25 on check 585509
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:21 AM
Claim 862879 paid on 1/8/25 on check 585509
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11066/WORK ORDER.pdf
Processed summary
11066
GRE 8220 • Alix • grand-design
Heat 23 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 862879 paid on 1/8/25 on check 585509
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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