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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11017B • GRE 8220.
Alix Mongiat
processor • Aug 26, 2024, 3:52 PM
PA 803178 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Alix Mongiat
processor • Aug 27, 2024, 1:15 PM
Line 1: denied- that is the correct step for this unit. Line 2: approved for 0.5 hour Line 3: approved for 0.6 hour Line 4: approved for 0.4 hour Line 5: approved for 0.2 hour Line 6: approved for 0.2 hour (requested 0.5) Line 7: approved for 0.5 hour (requested 2.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 11:44 AM
@Alix M WORK COMPLETED ON 8/23/24 PARTS USED WARR07 822070003-ACTUATOR-40" W/ HIGH SPEED MOTOR 18:1 VENTURE COST: 510.36 PRICE: 663.47 QTY:1 FREIGHT COST: 33.00 QTY: 1 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Alix Mongiat
processor • Mar 11, 2025, 1:02 PM
@Bonnie K Please upload the invoice for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Bonnie Korte
dealer or external • Mar 12, 2025, 1:35 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Alix Mongiat
processor • Mar 12, 2025, 2:14 PM
Emailed GD to get the expired claim re-opened.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Alix Mongiat
processor • Mar 13, 2025, 1:14 PM
Claim 880773 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Alix Mongiat
processor • Mar 18, 2025, 9:37 AM
@Morgan Z @Kaitlyn R This was denied; This is outside of the 30 days. GDRV Policy and Procedure Manual- Section 8.1 Claim Submission-Claims must be submitted within 30 days of repair completion to be eligible for payment. Your work completed date is 8/23/24.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
iClaims AI
processor • Oct 20, 2026, 5:34 PM
TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11017B. WHY UNPAID: PA803178 approved jobs 2–7 on August 27, 2024, but claim880773 was submitted March 13, 2025 with completion recorded August 23, 2024. GD denied payment under its stated 30-day claim-submission rule. Reopening the expired PA on March 12 did not waive that deadline. Job 1 was a separate scope denial: GD said these were the correct entrance steps, so replacement was not approved. WHAT COULD HAVE BEEN DONE DIFFERENTLY: close each completed approved repair with the dated invoice, actual technician time, parts/freight documentation and submission receipt before the deadline. Track approved-but-unbilled work. If completion was delayed or entered incorrectly, preserve the true per-job dates and obtain a written disposition—never backdate. The actuator invoice shows shipment after the claim's August 23 completion date, so its actual installation/test date needs reconciliation. Seek approval for extra labor before billing beyond the allowed scope; job7 received 0.5 hour versus 2.5 requested. MONEY: the final RO totals $1,098.97 ($402.50 labor + $663.47 actuator + $33 freight). The denied claim totals only $276 labor: steps are absent, actuator quantity is 1 but its amount is $0, and shipping is $0. Labor hours also differ from the RO. The $543.36 supplier invoice/payment-credit entry is not proof of OEM warranty reimbursement. Reconcile these differences before assigning the exact write-off or recovery amount. Per the owner this claim is unpaid and written off. Lesson: preauthorization must lead to timely, complete and accurately reconciled billing; reopening a PA alone does not protect payment. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11017B/11017B.pdf
Processed summary
11017B
GRE 8220 • Alix • grand-design
Heat 11 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11017B. WHY UNPAID: PA803178 approved jobs 2–7 on August 27, 2024, but claim880773 was submitted March 13, 2025 with completion recorded August 23,
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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Processor-level blocker mix from the comment lane.
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