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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10958B • GRE 8220.
Kaitlyn Reinwand
dealer or external • Nov 13, 2024, 12:34 PM
@Alix M PLEASE REQUEST: LINE WARR 11: .50 HOURS WARR 12: .50 HRS WARR 13: 1.50 HRS WARR 14- NEED ADVISEMENT AS ADJUSTMENT DID NOT HELP WARR 15: REQUEST 4 HOURS WARR 16: REQUEST .50 HOURS WARR 17: WILL NEED TO WAIT PENDING WARRANTY 16 AUTHORIZATION. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 13, 2024, 1:30 PM
PA 823266 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 14, 2024, 1:28 PM
@Kaitlyn R @michelle g Warranty Repair 11: Approved for 0.2 hours Warranty Repair 12: Approved for 0.2 hours Warranty Repair 13: Approved for 0.8 hours Warranty Repair 14: Approved for 0.8 hours - you need to remove the top board and cut it down some. Warranty Repair 15: Approved for 4 hours - no guidance given for course of action. Let me know if you need me to go back to GD and ask. Warranty Repair 16: Approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2024, 4:34 PM
@Alix M THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Kaitlyn Reinwand
dealer or external • Nov 19, 2024, 3:49 PM
COMPLETION DATE: 11/19/2024 PARTS USED: LINE WARR13: 756815205955- ADJUST DOOR GUIDE COST: 2.15 PRICE:5.35 QTY:1 LINE WARR 14: 82200117- TRIM METAL 192" ET T5 NON INSERT TRIM- BLACK COST: 15.57 PRICE: 18.37 QTY:1.00 82200103933- TAPE-PFL-ETERNABOND-BLACK-3"- V#RSB 3-20 COST: .83 PRICE:1.08 QTY:10 LINE WARR15: 82200646- TRIM 3.6MM 1 1/2X96 BURLAP STONE 6112 BATTEN COST: 2.22 PRICE:2.89 QTY:1.00 82200641- TRIM BATTEN 3.6MM X 7/8 X 108 BURLAP STONE 6078B COST: 1.57 PRICE: 2.04 QTY:2 LINE WARR16: 82200210- STEREO WALL MOUNT AM/FM BLUETOOTH USB FURRION COST: 75.39 PRICE: 98.01 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 20, 2024, 8:23 AM
I will submit for payment once we have the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Bonnie Korte
dealer or external • Nov 20, 2024, 10:40 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 20, 2024, 11:01 AM
Claim 854535 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 22, 2024, 8:19 AM
@Kaitlyn R @michelle g @Bonnie K @Morgan Z @Jesse K Warranty Repair 16: Vendor requires a clear pic of the serial number
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Morgan Zywicki
dealer or external • Nov 22, 2024, 12:53 PM
@Alix M JUST UPLOADED THE PICTURE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 22, 2024, 1:14 PM
Added photo and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Alix Mongiat
processor • Nov 29, 2024, 9:54 AM
This paid on 11/26/24 on check 581142
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10958B/KOLZOW.pdf
Processed summary
10958B
GRE 8220 • Alix • unknown
Heat 14 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 11/26/24 on check 581142
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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