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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10922B • GRE 8220.
Alix Mongiat
processor • Aug 8, 2024, 2:42 PM
PA 2014870 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Aug 9, 2024, 12:15 PM
@ANNA F @Kaitlyn R From FR: Line 1: Hello, just to confirm this is to replace the manifold with the knob correct? the vendor will require a photo of the complete manifold. kerb
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Aug 19, 2024, 8:12 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
ANNA FREEMAN
dealer or external • Aug 19, 2024, 11:22 AM
@Alix M YES, COMPLETE MANIFOLD WITH KNOB. WILL GET PIC OF OLD MANIFOLD WHEN WE DO REPAIR.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
ANNA FREEMAN
dealer or external • Aug 19, 2024, 11:23 AM
@Alix M YES, COMPLETE MANIFOLD WITH KNOB. WILL GET PIC OF OLD MANIFOLD WHEN WE DO REPAIR. MOVED TO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Aug 19, 2024, 11:55 AM
Added notes and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Aug 19, 2024, 1:29 PM
This has been approved for the following: Line 1: 0.3 hour Line 2: 0.5 hour Line 3: 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:54 AM
@Morgan Z @Kaitlyn R Has this work been completed? Approved since August of last year. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:00 AM
We are currently trying to get a hold of the customer to get this scheduled
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Dec 1, 2025, 9:25 AM
@Kaitlyn R I wanted to follow up on this as this is a 2024 WO. Please provide an update. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 11:00 AM
@Alix M IT HAS NOT BEEN COMPLETED. WE CAN'T SEEM TO GET INTO CONTACT WITH THIS CUSTOMER.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Alix Mongiat
processor • Feb 20, 2026, 9:44 AM
@Kaitlyn R I am going to move this to Write Off. Even though the work has not been completed and there will not actually be a write off. If you happen to get ahold of the customer, just let me know.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10922B/10922B.pdf
Processed summary
10922B
GRE 8220 • Alix • forest-river
Heat 16 • comments 12 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Kaitlyn R I am going to move this to Write Off. Even though the work has not been completed and there will not actually be a write off. If you happen to get ahold of the customer, just let me know.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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