iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10911 • GRE 8220.
Alix Mongiat
processor • Aug 19, 2024, 3:08 PM
@ANNA F @Kaitlyn R Please provide photos. Also need the correction for the MFG Recall line. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Aug 19, 2024, 4:43 PM
Submitted PA 2027634 for approval for lines 2,3 and 4. Will need further information for the recall line before I can submit for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Aug 20, 2024, 10:37 AM
Job 2: approved for 0.3 hour (requested 1.5 hour) Job 3: approved for 0.4 hour (requested 1 hour) Job 4: approved for 0.2 hour (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Aug 20, 2024, 10:38 AM
Moving to approved- can add Recall line once we get all the necessary information/photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
ANNA FREEMAN
dealer or external • Aug 20, 2024, 2:56 PM
@Alix M WE HAVE NOT DONE THE RECALL LINE YET, WE ARE WAITING FOR THE PART FOR LINE # 3 TO COME IN WHEN WE INSTALL THAT WE WILL DO THE RECALL CHECK.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
ANNA FREEMAN
dealer or external • Aug 31, 2024, 1:16 PM
@Alix M WORK COMPLETED 08/27. PART INVOICE UPLOADED FOR LINE # 3 . RECALL WAS OK , NO REPAIR NEEDED. PICS UPLOADED. MOVING TO CLAIM FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Sep 3, 2024, 10:44 AM
Had to submit recall line for PA. Will submit for payment once that is approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Sep 3, 2024, 12:43 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Sep 4, 2024, 7:19 AM
@ANNA F @Kaitlyn R Job #3: Please send the following picture; The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet 3. The problem you are claiming (leak, crack, damage, etc.) - picture must show problem The faucet you are claiming may need to be returned depending on Vendor requirements and/or issue. Your Forest River Warranty Rep should instruct you in the Notes & Feedback button if the faucet you are claiming will need to be returned. Forest River requires a prior authorization (PAR) for this repair. The Forest River Warranty Representative will review the requested repair. Please be sure to read the Notes & Feedback on the repair line for authorization details. This repair code has a status of HOLD for a part return. Please hold the part until the Pending Payment status of your claim, unless instructed not to hold it any longer. This means that not all of this item needs to be returned. Your Forest River Warranty Representative will instruct you in the Notes & Feedback button on the repair line as to whether or not you need to return this part. If you were not instructed to return this part and you do return it, you may get charged for the return shipping on your claim. Please only return parts you have been asked to return. Ramco branded faucets and associated parts are required part return items begining October 1, 2021. While the items will not have the name Ramco on it, it will have a couple of identifying marks. 1. On the backside of the faucet, there will be a engraved TD or WM mark. 2. On the kitchen faucet hose, there will be a white tag that has a part number starting with TDK on it. 3. On bathroom faucets (shower and sink), there will be a white tag on the underside of the riser or faucet that has a part number starting with TD or WM on it. If you are unsure, please contact your Forest River Warranty Representative for assistance. We have also added a help document with pictures to assist you. It is located in the quick link Documents > Flat Rate Documents > Ramco Faucets.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
ANNA FREEMAN
dealer or external • Sep 6, 2024, 12:44 PM
@Alix M pics uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
ANNA FREEMAN
dealer or external • Sep 6, 2024, 12:44 PM
@Alix M pics uploaded. moved to corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Sep 6, 2024, 4:07 PM
Added photos and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Alix Mongiat
processor • Sep 24, 2024, 8:51 AM
This paid on 9/9/24 on check 2845151
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10911/10911.pdf
Processed summary
10911
GRE 8220 • Alix • forest-river
Heat 17 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 9/9/24 on check 2845151
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops