iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,786
Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,226
Claims carrying approval-related conversation signals.
Denial / labor threads
1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10907C • GRE 8220.
Alix Mongiat
processor • Jul 25, 2025, 11:28 AM
PA03889848 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Jul 30, 2025, 12:55 PM
Sent Keystone an email to get an update on this as it's still pending approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:12 AM
@Kaitlyn R @Michelle A From Keystone: Job 4 - please complete the vendor diag sheet and attach to the PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:23 AM
@Kaitlyn R I just uploaded a second form if you saw the first. Please use the new one.. I have now deleted the first one.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Kaitlyn Reinwand
dealer or external • Aug 4, 2025, 10:14 AM
@Alix M uploaded completed document.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Aug 5, 2025, 9:40 AM
Emailed completed form to Keystone.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Aug 6, 2025, 9:48 AM
@Kaitlyn R Job 1: approved for 0.5 hour Job 4: approved for 1.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Kaitlyn Reinwand
dealer or external • Oct 8, 2025, 8:16 PM
@Alix M DATE OF COMPLETION: 09/19/2025 PARTS USED: JOB 1: 755790716500 3G FAN MODULE QTY: 1 COST: 88.09 JOB 4: 82207174 COLEMAN MACH AC MACH 8 PLUS QTY: 1 COST: 1686.44 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:57 AM
@Kaitlyn R Please upload the final RO. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 9:24 AM
@Alix M UPLOADED FINAL WORK ORDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 10, 2025, 9:20 AM
CLAIM26851 is in draft status until we get the invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 13, 2025, 8:49 AM
@Bonnie K We are just waiting on the invoices for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Bonnie Korte
dealer or external • Oct 20, 2025, 2:12 PM
@Alix M invoices uploaded and I am slowly working on the others.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 21, 2025, 9:14 AM
Claim26851 is in draft status - the markup price is only showing 15%. I have sent an email to Keystone to check on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 21, 2025, 10:48 AM
@Kaitlyn R @Matt F Keystone is only showing 15% markup. I have emailed Keystone to get this corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 22, 2025, 9:09 AM
@Kaitlyn R @ANNA F @Bonnie K Part for Job 1 should only show as $76.60. And I do not see any freight listed on any of the invoices so the freight should be removed from the final RO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 22, 2025, 9:10 AM
CLAIM30862 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 27, 2025, 12:54 PM
@Kaitlyn R @ANNA F @Michelle A Job 1: please provide photos of the board uninstalled both sides. thank you **We only have until 11/06/25 to respond or they will deny this.**
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
ANNA FREEMAN
dealer or external • Oct 27, 2025, 3:34 PM
@Alix M @Kaitlyn R @Michelle A i UPLOADED A PIC OF THE AC THAT WAS REPLACED FROM THIS UNIT SHOWING IT WITHOUT THE BOARD. THE BOARD STAYS IN THE UNIT AND WE ONLY REPLACE THE AC. SO IM NOT SURE HOW THEY WANT US TO TAKE A PIC OF THE BOARD UNISTALLED, AS IT IS ON THE UNIT CONNECTED TO THE NEW AC.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 27, 2025, 4:49 PM
ANNA FREEMAN job 1 is the furnace control module, not the AC.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 28, 2025, 9:01 AM
@ANNA F job 1 is the furnace control module, not the AC. We need a photo of the control module removed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Oct 31, 2025, 8:51 AM
@Kaitlyn R @ANNA F Following up on this again as we only have until 11/6/25 to respond before they automatically decline.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Nov 4, 2025, 9:44 AM
@Kaitlyn R @ANNA F @Matt F Following up on this again, we only have 2 more days to get them the information they need before they deny this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Matt Ferkey
dealer or external • Nov 5, 2025, 5:09 PM
@Alix M I uploaded two photos, both filenames start with PXL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Nov 6, 2025, 7:39 AM
I have added these photos to the claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Alix Mongiat
processor • Dec 2, 2025, 11:52 AM
This paid on 1568285 for $1838.99
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907C/10907C.pdf
Processed summary
10907C
GRE 8220 • Alix • nucamp
Heat 32 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1568285 for $1838.99
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops