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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 10907B • GRE 8220.
Alix Mongiat
processor • Sep 3, 2024, 8:20 AM
@ANNA F Please add photos for the following lines as I do not see any labeled in this folder: Warranty repair 6 Warranty repair 11 Warranty repair 13 *Still working on PA so more might be added.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 3, 2024, 9:19 AM
PA03731548 is in draft status until I get requested information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
ANNA FREEMAN
dealer or external • Sep 3, 2024, 1:23 PM
@Alix M I added pics for lines# 11 and 13. I don't have any for line # 6 currently. I will move this to corrected. I am supposed to ask you about your husbands bib wearing stunt this past weekend?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 3, 2024, 2:35 PM
@ANNA F 🤣🤣🤣 @Chris B my husband will redeem himself, maybe.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 3, 2024, 2:43 PM
I have submitted PA03731548 for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 5, 2024, 8:43 AM
@ANNA F @michelle g Line 21: the door frame. need to remove the casing and shim the wall stud reinstall casing time is around 1.50 Let me know if you accept this and I will change the correction and resubmit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 11, 2024, 8:40 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
ANNA FREEMAN
dealer or external • Sep 14, 2024, 10:13 AM
@Alix M yes, this is acceptable.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Sep 16, 2024, 8:47 AM
@ANNA F @michelle g This was approved for the following; Warranty Repair 1: 0.4 hours Warranty Repair 2: 0.2 hours Warranty Repair 3: 0.3 hours Warranty Repair 4: 0.5 hours Warranty Repair 5: Denied- damage is not covered under KRV's limited warranties Warranty Repair 6: Denied- the issue submitted is not considered a warranty defect. Warranty Repair 7: 0.5 hour Warranty Repair 8: 0.1 hour Warranty Repair 9: Denied - no notes from manufacturer as to why it was denied Warranty Repair 10: 0.2 hour Warranty Repair 11: 0.2 hour Warranty Repair 12: 0.1 hour Warranty Repair 13: 0.5 hour Warranty Repair 14: With line 9 Warranty Repair 15: 0.5 hour Warranty Repair 16: 0.2 hour Warranty Repair 17: 0.2 hour Warranty Repair 18: 0.1 hour Warranty Repair 19: I didn't add this as it looked to me as though no repair was done- correction states the design of the seal is the problem. If you want to claim, let me know the correction and I will create a PA Warranty Repair 20: 0.8 hour Warranty Repair 21: 1.5 hours (the door frame need to remove the casing and shim the wall stud reinstall casing) Warranty Repair 22: Denied; issue submitted is no considered a warranty defect in materials or worksmanship. Warranty Repair 23: 0.1 hour Warranty Repair 24: 0.2 hour Warranty Repair 25: 0.5 hour Warranty Repair 26: 0.1 hour Warranty Repair 24: 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 11:35 AM
@Alix M JUST AN UPDATE FOR YOU, THIS CUSTOMER IS PERM PARKED AND WE DO NOT HAVE ACCESS TO THE UNIT UNTIL SPRING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Feb 5, 2025, 1:18 PM
This has since timed out in Keystones system, and I will need to re-enter when you plan to do the work. Moving back to PA's approved for now- you will need to let me know when the work is done because Keystone will not approve unless the work is done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Kaitlyn Reinwand
dealer or external • Jul 22, 2025, 11:07 AM
@Alix M DATE OF COMPLETION: 07/18/2025 PARTS USED: WARR 05: 82205157- TABLE TOP ONLY 26'X38' DROP LEAF COST: 296.40 QTY:1 WARR11- 82205062- CABINET DOOR FPSQ 12'X21" RAIL- MISSION COST: 34.01 QTY: 1 WARR 13- 822071113 TRIM CASING 5/16"X1 7/16" CARB 2 MDG CAS 337 COST: 1.98 QTY: 9.00 WARR 15- 822024619 MICROWAVE OTR 30" 1.5 CU FT CONVECTION STAINLESS INSIGNIA COST: 609.86 QTY: 1 WARR 23- 82203506 BEDSPREAD PACKAGE KING HAMPTON STARBURST COST: 168.29 QTY: 1 WARR 26- 019079102003 BAYONET CAP COST: 3.13 QTY: 1 WARR27- 822044252 FAN GARNISH 12V EXTENSION W/SHROUD SET- WHITE COST:58.40 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Bonnie Korte
dealer or external • Jul 22, 2025, 2:12 PM
@Alix M INVOICES UPLOADED WE DID NOT USE THE TABLE TOP NOR DID WE ORDER IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:33 PM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:33 PM
@Kaitlyn R The tabletop part should be removed from the final RO so billing matches. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:35 PM
I have emailed Keystone to get this approved in the system as it has timed out. Once it is re-approved, I will submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 24, 2025, 11:04 AM
@Kaitlyn R The part price for Warranty Repair 15 is incorrect as well. You will want this corrected to match billing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 24, 2025, 11:05 AM
@Kaitlyn R @Michelle A Job 2 on the final RO was never entered for approval- this will need to be entered on a new PA. Please make sure we get information as soon as it's available so we can get these entered for you prior to work being done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 24, 2025, 11:07 AM
C3838432 has been submitted for all jobs/parts aside from Job 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Kaitlyn Reinwand
dealer or external • Jul 24, 2025, 11:09 AM
@Alix M DID YOU SUBMIT IT ON A NEW PA THEN? IT WAS ADDED ON TO WHEN WE WENT BACK OUT THERE TO COMPLETE THE WORK THAT WAS ALREADY DONE. I HAVE A SECONDARY RO THAT I NEED TO UPLOAD FOR APPROVAL WITH OTHER ITEMS THAT HE ADDED. THAT LINE WAS ACTUALLY SUPPOSED TO BE SPLIT OFF WITH THE OTHER ADD. LINES BUT COULDNT BECAUSE IT HAD A PART ON IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 24, 2025, 11:13 AM
@Kaitlyn R I am working on it now. Are there photos for it in this folder? I will need pictures.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Kaitlyn Reinwand
dealer or external • Jul 24, 2025, 11:23 AM
@Bonnie K CAN YOU LOOK INTO THIS PRICING- I DON'T HAVE ANYTHING TO DO THAT PORTION OF IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Kaitlyn Reinwand
dealer or external • Jul 24, 2025, 11:28 AM
@Alix M ADDED PHOTOS OF THE DOOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 24, 2025, 11:37 AM
PA03889184 has been submitted for approval for Job 2. Need to email photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 25, 2025, 9:08 AM
Job 2 was approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 25, 2025, 9:12 AM
C3839015 has been submitted for payment for job 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:36 AM
C3838432 paid on check 1548214 for $2,403.38
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Alix Mongiat
processor • Aug 27, 2025, 11:13 AM
This paid on check 1550994 for $443.29
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10907B/10907B.pdf
Processed summary
10907B
GRE 8220 • Alix • keystone
Heat 32 • comments 28 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 1550994 for $443.29
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
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Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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