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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10893 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Oct 17, 2024, 5:03 PM
@Alix M Don't do anything with this claim right now. @ANNA F has the communications with warranty/the customer. I am unsure as to what was previously approved and/or declined. I will have Anna put the information in when she returns to the office.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Oct 18, 2024, 8:02 AM
I am going to move this in PA Information Needed then. Just let me know once you have more information. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Oct 18, 2024, 8:02 AM
I am going to move this it PA Information Needed then. Just let me know once you have more information. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Oct 28, 2024, 2:43 PM
Following up on this. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2024, 8:57 AM
@ANNA F can you fill in Alix on what was approved?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 9:45 AM
@Alix M I JUST GOT OFF THE PHONE WITH ANNA. I KNOW SHE HAS SOME ITEMS WITH HER AT THE TREATMENT FACILITY. SHE IS GOING TO GO THROUGH WHAT SHE HAS AND LET ME KNOW SO I CAN GET THE INFORMATION TO YOU TO UPLOAD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 7, 2024, 9:53 AM
Sounds good. I hope she is holding up! I have been thinking about her!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 7, 2024, 9:54 AM
@Kaitlyn R I don't see anything in GD for this work order number, so I am not sure what was previously approved and what wasnt.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 11:21 AM
@Alix M I JUST SPOKE TO ANNA. WE ARE TO REQUEST 4 HOURS OF LABOR AND WE ARE TO REFERENCE THE CLAIM NUMBER :00663162 AND ALSO TAG "KINDRA WISE" AS SHE IS THE ONE THAT WAS IN COMMUNICATION AND GAVE ANY KIND OF APPROVALS. THE WORK WAS COMPLETED ON 8/12/24 AND PARTS USED WERE: 677917000661- 10.3 OZ LAP SEALANT WHITE COST: 13.92 PRICE: 10.65 QTY:2.00 677917000333- DICOR 501LSW-1 EPDM SELF-LEVEL COST: 13.35 PRICE: 10.21 QTY:6.00 MOVING TO INFORMATION CORRECTED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 7, 2024, 11:45 AM
PA 821787 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 8, 2024, 8:33 AM
@Kaitlyn R From GD: Are these before and after photos of the membrane? I see a black damage spot on the roof. What is the plan for that? What are the eye bolts on the side of unit?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 12:06 PM
@Alix M THE EYE BOLTS ON THE SIDE OF THE UNIT ARE INCLUDED TO NOTE WITH KINDRA IN CASE THE CUSTOMER HAS ISSUES IN THE FUTURE... AS FAR AS THE BLACK DAMAGE SPOT... THE ROOF WAS ABLE TO DRY OUT AND NOT BE AFFECTED. ANNA AND KINDRA DISCUSSED THIS UNIT AT LENGTH ON THE PHONE AS WELL AS IN EMAIL. KINDRA WISE HAS ALL OF THE SAME PICTURES THAT ARE SUBMITTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 11, 2024, 12:11 PM
Added notes and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 12, 2024, 10:36 AM
@Kaitlyn R From GD: Can you please call to go over and verify this repair. Are you just asking to repair this membrane? I did speak with Kindra on this and she only approved the hours for a repair. She also has no idea what the eyebolts are for. These would not be covered under any warranty
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2024, 10:16 AM
@Alix M I WILL CALL. ALL WE ARE TRYING TO DO IS CLAIM THE HOURS FOR THE REPAIR. THE EYEBOLTS ARE JUST A PROTECTION/COURTESY TO GRAND DESIGN IN CASE THE CUSTOMER TRIES TO SAY THAT THEIR WALLS ARE FAILING IN THE FUTURE. WE WANT NOTHING WITH THE EYEBOLTS.. JUST WANTED IT NOTED WITH GRAND DESIGN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2024, 12:29 PM
@Alix M I CALLED AND TALKED TO JIM- THE PERSON HANDLING THE CLAIM. HE SAID THAT HE WOULD BE SENDING THE CLAIM BACK TO US SHORTLY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Nov 13, 2024, 1:46 PM
This has now been approved
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 11:33 AM
DATE OF COMPLETION: 8/12/2024 PARTS USED: 677917000661- 10.3 OZ LAP SEALANT WHITE- COST: 6.54 PRICE: 9.80 QTY:2.00 677917000333- DICOR 501LSW-1 EPDM SELF LEVEL- COST: 5.86 PRICE: 9.59 QTY:6.00
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 11:50 AM
Claim #859386 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Dec 12, 2024, 4:01 PM
@Kaitlyn R @Bonnie K From GD: Please attach invoice for self-level sealant.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:39 AM
This paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10893/10893/RASICO RO.pdf
Processed summary
10893
GRE 8220 • Alix • grand-design
Heat 23 • comments 21 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 583491 on 12/18/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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