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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10859 • GRE 8220.
Alix Mongiat
processor • Jul 22, 2024, 12:01 PM
@ANNA F @michelle g Please provide Correction and labor time requested. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Jul 22, 2024, 12:02 PM
@ANNA F @michelle g Please provide Correction and labor time requested. Thanks! And did anything need to be done to the fridge door latch to help it say closed during travel?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Crystal Kemmerlin
processor • Jul 25, 2024, 9:44 AM
@ANNA F @michelle g @Bonnie K Please update WO with Correction and labor time. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Jul 29, 2024, 8:32 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
michelle gray
dealer or external • Aug 1, 2024, 1:35 PM
@Alix M THERE WILL BE NO LABOR. CUSTOMER WILL REPLACE TRAYS THEMSELVES. they HAVE ALREADY INSTALLED LATCH ON REFER TO HELP KEEP CLOSED DURING TRAVEL. They will be sending me photos of the latch installed. I will add them to the file as soon as I have them. and will switch the folder to corrected once received.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
michelle gray
dealer or external • Aug 1, 2024, 2:06 PM
@Alix M I added further photos of the latch for you and moving folder to information corrected. Please let me know if there is anything else.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Aug 1, 2024, 2:31 PM
Are we claiming parts only or not claiming anything on this one? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
michelle gray
dealer or external • Aug 1, 2024, 4:02 PM
@Alix M It will be parts only. CMR plans to pick up parts once here and install themselves.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Aug 2, 2024, 9:59 AM
PA 796522 has been submitted for parts only
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Aug 5, 2024, 9:19 AM
This has been approved for the parts only (fridge trays).
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Morgan Zywicki
dealer or external • Jan 14, 2025, 12:08 PM
COMPLETED 09/30/2024 PARTS USED 2021124225-FCR10DCGTA LARGE DOOR BIN COST:15.12 PRICE:19.66 QTY-1 2021124221-FCR10DCGTA SMALL DOOR BIN SET OF 2 COST:11.82 PRICE:15.37 QTY-1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Bonnie Korte
dealer or external • Jan 14, 2025, 2:20 PM
@Alix M INVOICE ADDED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Jan 14, 2025, 2:40 PM
Claim 866081 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Alix Mongiat
processor • Jan 31, 2025, 8:58 AM
This paid on 1/29/25 on check 587864
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10859/sceid.pdf
Processed summary
10859
GRE 8220 • Alix • grand-design
Heat 18 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/29/25 on check 587864
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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