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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10828 • GRE 8220.
Alix Mongiat
processor • Jul 26, 2024, 8:41 AM
PA 794393 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Jul 26, 2024, 2:51 PM
This was approved for the following: line 6: 0.5 hour line 1: denied; damage not a factory defect. line 2: 0.8 hour line 4: 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 3:53 PM
@Alix M WORK COMPLETED 07/16 INVOICE FOR PART UPLOADED + $2.66 FRT. (IT IS A FR INVOICE BUT IT WAS A STOCK PART WE USED,. MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Jul 26, 2024, 4:09 PM
This has been submitted for payment Claim #821841
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Bonnie Korte
dealer or external • Jul 30, 2024, 5:21 PM
@Alix M WHEN I WAS LOOKING AT THE CLAIMED THAT HAVE BEEN AUTHORIZED I NOTICED THIS ONE DID NOT HAVE THE SUBLET ADDED. i ADDED THE INVOICE AND HOPEFULLY WE CAN GET PAID FOR IT. IT IS FOR THE CHAINS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:48 AM
I emailed GD to see what we can do as this is now marked as paid in the GD system. This was approved for 0.5 hours, not sublet so I am not sure how this will work out. It was paid out as 0.5 hours to fix the chains per the WO. @Heidi H @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Jul 31, 2024, 1:32 PM
This paid on 7/31/24 on check 564455. *emailed GD regarding sublet- still waiting to hear back. Moving to claims returned until I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Jul 31, 2024, 2:39 PM
PA 795920 has been submitted requested sublet amount (minus the 0.5 hour that was paid on previous claim)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 5, 2024, 9:18 AM
@ANNA F @Bonnie K Since submitted the sublet for the chain, this is what the vendor needs: Thank you for contacting Lippert. Your case number is 5184519. In effort to best assist you and review your claim, we will need to capture all the information listed below. Please provide us the following: Unit Information:- Retail owner information-Name, address, phone number Pictures requested to review the claim:- Picture of the Frame serial tag Support document: https://lci-support-doc.s3.amazonaws.com/quickreferences/ccd_0001839.pdf- Issue/concern (prior to repair)- Full front view, rear view, and side views of the trailer Once all the information above is obtained, we’ll review and provide you with next steps. To ensure all information is received, please reply all this this email. If by chance you are unsuccessful in sending the information via email, please try limiting the number of attachments you’ve included in the email. Multiple emails are acceptable and will be received if you reply all back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 12, 2024, 9:45 AM
@ANNA F @michelle g @Bonnie K Following up on this so we can get this approved and paid for what is still owed. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 19, 2024, 8:15 AM
Following up on this. Are you able to get me the requested information so I can submit to GD? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
michelle gray
dealer or external • Aug 19, 2024, 2:39 PM
@Alix M @ANNA F I have attached the photos requested for you. Please let me know if there is anything else needed. CMR is at unit currently.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 19, 2024, 2:56 PM
@ANNA F @michelle g Do you have the Customer address and phone number like they are requesting?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 19, 2024, 2:56 PM
@ANNA F @michelle g Do you have the Customer address and phone number like they are requesting?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 19, 2024, 2:57 PM
Photos and information has been added to claim in GD. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 20, 2024, 9:25 AM
@ANNA F @michelle g From vendor: Thank you for getting those images in. We still do not have the frame serial number sent in. What was sent in is the VIN plate on the A-frame. I'll link below a guide to locating the serial tag, or you could see if it is noted on the BOM for this unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
ANNA FREEMAN
dealer or external • Aug 21, 2024, 11:01 AM
@Alix M SENT TEXT TO CUSTOMER FOR PIC OF CORRECT TAG.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 26, 2024, 4:01 PM
Added tag and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 27, 2024, 4:41 PM
The sublet has been approved. I am submitted for the difference.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 27, 2024, 4:41 PM
The sublet has been approved. I am submitted for the difference. "Thank you for sending that in. I'm authorizing, as a one time goodwill gesture, this repair. You can do a VCB and authorization is in case 5184519."
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Aug 27, 2024, 4:42 PM
Claim 830802 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Alix Mongiat
processor • Sep 12, 2024, 9:50 AM
This paid on 9/11/24 on check 570450
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10828/10828.pdf
Processed summary
10828
GRE 8220 • Alix • nucamp
Heat 24 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 9/11/24 on check 570450
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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