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Focused evidence thread

Thread evidence for 10827 • GRE 8220.
Alix Mongiat
processor • Sep 11, 2024, 8:41 AM
@ANNA F @Kaitlyn R @michelle g Does this need a PA? It was uploaded to the information needed folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
ANNA FREEMAN
dealer or external • Sep 14, 2024, 10:15 AM
@Alix M , yes, sorry, moving to PA folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Sep 16, 2024, 8:02 AM
@ANNA F @Kaitlyn R Line 3: If claiming please provide the complete 3 C's Line 9: If claiming please provide the full 3 C's Line Warranty Repair 3: If claiming please provide the full 3 C's Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Sep 16, 2024, 8:02 AM
Claim 2059131 is in draft status until we get responses requested above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
ANNA FREEMAN
dealer or external • Sep 16, 2024, 10:08 AM
@Alix M the tech that is working on this is out of the office today. I will get with him when he is back to get this completed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
michelle gray
dealer or external • Sep 18, 2024, 4:27 PM
@Alix M LINE #3 NEED TO REMOVE PANELING TO CHECK THE SUPPORTS BEHIND THE WALL AND REPAIR IF NEEDED. tHEN REPLACE ANCHORS IF NEEDED THIS HASN'T BEEN ESTIMATED FOR LABOR AS WE ALSO NEED RECOMMENDATION ON THE SLIDE ISSUE AS IT LOOKS LIKE IT WAS BUILT INCORRECTLY. iF THE SLIDE IS NOT SQUARE, THERE MAYBE SOMETHING FROM THAT CAUSING THE SUPPORTS TO FAIL. bEFORE WE DIG FURTHER FOR REPAIRS THERE MAY BE FURTHER APPROVAL OR RECOMMENDATION FROM FOREST RIVER. SLIDE OUT ISSUE IS LINE WARR20 LINE#9: CUST ISSUE COULD NOT BE REPLICATED, THERE WAS NOT FURTHER REPAIR NEEDED. WARR03: REFASTENED PANEL AND TRIM ON THE DOOR. PLEASE LET ME KNOW IF YOU NEED FURTHER INFORMATION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Sep 19, 2024, 8:19 AM
PA 2059131 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Sep 20, 2024, 8:06 AM
This was approved for the following: Job 2: approved for 0.3 (requested 0.8) Job 4: approved for 0.2 hour (requested 0.5) Job 5: approved for 0.3 (requested 0.5) Job 6: approved for part only Job 7: approved for 0.1 hour (requested 0.5) Job Warranty Repair 1: approved for 0.3 hour (requested 0.5) Job Warranty Repair 2: approved for 0.5 hour (requested 1 hour) **flat rate to R/R toilet ball seal Job Warranty Repair 20: approved for 0.5 hour Job 3: approved with no further notes from FR, let me know if you need me to follow up with them on their recommendations. Job Warranty Repair 3: approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Sep 20, 2024, 8:06 AM
@Kaitlyn R @ANNA F This was approved for the following: Job 2: approved for 0.3 (requested 0.8) Job 4: approved for 0.2 hour (requested 0.5) Job 5: approved for 0.3 (requested 0.5) Job 6: approved for part only Job 7: approved for 0.1 hour (requested 0.5) Job Warranty Repair 1: approved for 0.3 hour (requested 0.5) Job Warranty Repair 2: approved for 0.5 hour (requested 1 hour) **flat rate to R/R toilet ball seal Job Warranty Repair 20: approved for 0.5 hour Job 3: approved with no further notes from FR, let me know if you need me to follow up with them on their recommendations. Job Warranty Repair 3: approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 11:33 AM
@Alix M WARR 20 IS APPROVED FOR .50.. IT WAS REQUESTED AS .50 LABOR.. THE TECHNICIAN ACTUALLY NEEDS CLOSER TO 5 HOURS TO COMPLETE. CAN WE REQEUST MORE LABOR? ALSO, LINE 3.. I AM UNSURE AS TO WHY THE WORK ORDER PRINTED OUT WITHOUT THE COMPLETE NOTES.. BUT WE NEED MORE LABOR FOR THAT ONE AS WELL. I HAVE COPIED THE TECHNICIANS NOTES. "Bunk supports got torn out of wall. Will need to rebuild bunk and replace wall panel on right side. Panel got scratched. Need styles to match for new supports for bunk. Need 3" styles by 4'. 4- 8'in total. Should replace hinges with a piano hinge. Length 8'. Also need to readjust slideout in opening. It's out of square. 12 hours labor total."
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 12:02 PM
I apologize on Warranty 20! That was a typo on my part. I have emailed FR to increase the time to 5 hours for that and I have asked for 12 hours with your notes for Line 3. I will keep you posted. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 12:03 PM
Moving to PA pending.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 12:04 PM
@Alix M THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 12:10 PM
@Alix M LINE WARR02- TECHNICIAN REPLACED THE BALL VALVE ON THE TOILET AND IT STILL WILL NOT HOLD WATER. REQUESTING AN ADDITIONAL 1.5 TO R&R THE TOILET
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 12:13 PM
I have sent an email requesting an additional 1.5 hours to R&R the toilet as well. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 1:22 PM
@Kaitlyn R The email I received in response to my request- Warranty Repair 20- On labor line 8 the slide adjustment flat rate is .50    Line 3- labor line 9 I need to know for sure if the slide is out of adjustment please have tech take photos of the white production marks under the slide components and attach to claim and then we can move forward with the wall panel issue . FYI: your labor request is excessive when reviewed it will only be authorized at flat rate Warranty Repair 02- As for line 7 claim as been submitted to vendor follow email thread .
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 1:22 PM
For warranty repair 20- if more was done than just the adjustment, please let me know and I will go back and ask for more time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 2:00 PM
@Alix M I WILL HAVE THE TECHNICIAN GET THE PICTURES OF THE SLIDE OUT/PRODUCTION LINES. THIS SLIDE IT HORRIBLY OUT OF ALIGNMENT/NOT SQUARE. I WILL HAVE THE TECHNICIAN TAKE A VIDEO OF IT AS WELL.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 2:03 PM
@Kaitlyn R Warranty Repair 2: The ball valve is not replaceable, I assume they mean they replaced the ball seal?   If they press down lightly on the ball, is there any give to it?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 2:14 PM
@Alix M SORRY, ITS MEANT TO SAY THE BALL VALVE SEAL. THE TECHNICIAN IS GOING TO CHECK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 2:26 PM
ADDED PHOTOS SHOWING PRODUCTION MARKS FOR LINE 3. YES, THE TOILET BALL GIVES WAY RIGHT AWAY WITH SLIGHT PRESSURE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 2:33 PM
Added photos to Job 9 and emailed response regarding the ball valve seal to the vendor. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Oct 31, 2024, 8:23 PM
@Kaitlyn R Warranty Repair 2: That indicates the ball arm has been knocked out of the pocket in the toilet. To fix this, they would just need to push down on the pedal to open the ball and reach in and reinsert the arm firmly into the pocket.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 1, 2024, 9:08 AM
@Kaitlyn R Line 3: the slide needs adjusted flat rate to adjust will be .50 when retracting slide in or out is there any movement heard in the paneling ??
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:06 PM
@Alix M ATTEMPTED SUGGESTED REPAIR ON THE TOILET- PER THE TECHNICIAN, THIS DID NOT RECTIFY THE CONCERN. PER THE TECH THERE IS A GAP BETWEEN THE PORCELAIN PART OF THE BOWL THE BALL VALVE SEAL ALLOWING WATER TO LEAK PAST. SUGGESTED REPAIR DID NOT WORK.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:08 PM
@Alix M REGARDING THE QUESTION FOR LINE 3- THERE IS A LOT OF SLACK IN BETWEEN THE RAMS- THE PANELING IS NEEDING TO BE REPLACED DUE TO THE BUNK BED COLLAPSING. BUT, NO THERE IS NOT MOVEMENT IN THE PANELING WHEN MOVING THE SLIDE OUT IN AND OUT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 1, 2024, 12:43 PM
Added comments regarding both lines and resubmitted. (emailed regarding the toilet)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 1, 2024, 1:09 PM
@Kaitlyn R Regarding the toilet: Do they have a picture they can provide showing this? The only way I would think that could happen is if the seal is not installed correctly. Otherwise that shouldn't be possible.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 3:19 PM
@Alix M UPLOADED VIDEOS TWO VIDEOS OF SLIDE ROOM (NAMED AS SUCH) FOR REFERENECE FOR LINE 3 TO SEND TO THE MANUFACTURER FOR THE ADJUSTMENT REQUEST. THANKS!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:03 PM
@Kaitlyn R Please move these to information corrected once you provide the information requested. I don't go through Info needed every day, so this was delayed because it wasn't moved properly. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:12 PM
Sent videos to manufacturer/vendor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:12 PM
@Kaitlyn R Regarding the toilet from the vendor: We were looking for a picture showing the gap between the bowl and the seal. This is just a video showing it leaking from the base which is a different issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:13 PM
@Kaitlyn R @Jesse K Regarding the toilet from the vendor: We were looking for a picture showing the gap between the bowl and the seal. This is just a video showing it leaking from the base which is a different issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 7, 2024, 8:29 AM
Following up on this- are you able to get the photo they are requesting??
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 9:23 AM
@Alix M I WILL BE ABLE TO TALK TO THE TECHNICIAN TODAY. I LEFT EARLY ON TUESDAY TO VOTE AND WAS OFF YESTERDAY AND JESSE HAS BEEN ON VACATION SINCE LAST FRIDAY. I WILL UPLOAD ONCE THE TECHNICIAN IS ABLE TO GET PICTURES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2024, 12:27 PM
@Alix M ADDED PHOTO OF TOILET THAT THE TECH WAS ABLE TO PROVIDE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 13, 2024, 1:41 PM
Emailed photo to vendor and FR. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 13, 2024, 1:53 PM
@Kaitlyn R @michelle g @Bonnie K From Vendor regarding toilet: This picture also does not show the gap between the bowl and the ball seal that was purported to be the cause of the issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:11 AM
@Kaitlyn R @Morgan Z @Jesse K From FR: DEALER ,  last request to provide the requested photo to vendor or may result denial. *Email added to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 15, 2024, 9:17 AM
@Alix M In talking with the technician.. He is confused as to what they are wanting. He has sent pictures of what he is able to outside of taking the toilet apart. Other than that, the technician has no idea how to get the picture that they are requesting.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 15, 2024, 9:22 AM
I have sent them an email asking what they are looking for. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 15, 2024, 10:44 AM
@Kaitlyn R @Jesse K @Morgan Z From the vendor of the toilet: The tech stated there was a gap between the ball seal and the bowl, correct? But I'm not seeing that in any of the pictures that have been provided. Since they saw that without having to take the toilet apart, that should show up in a picture as well I would think. That's also not even an issue I've ever heard of and am not sure how that would be possible without the seal being installed wrong.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 21, 2024, 8:55 AM
Following up on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 10:15 AM
@Alix M The technician talked to Matt yesterday regarding the pictures as Matt was the one that helped him take the video. I believe Matt is going to call Forest River as the video that Matt uploaded clearly shows the toilet leaking from the bowl down the base.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 21, 2024, 10:36 AM
I also just sent an email to the vendor to review the video again stating it is leaking from the bowl and down the base. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Nov 21, 2024, 10:47 AM
Kaitlyn Reinwand from the vendor “I watched the video again, it does not show a gap between the bowl and base nor does it show the toilet leaking between the bowl and base. It clearly shows the leak coming from the base only. Yes, the toilet is also not holding water, but that still doesn't require replacing the whole toilet. At most they would just need the ball seal and the flange seal.”
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 10:50 AM
@Alix M OKAY, THANK YOU! I WILL FOLLOW UP WITH MATT AND THE TECHNICIAN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 2, 2024, 1:30 PM
@Kaitlyn R Do you have an update on this? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 3:22 PM
@Alix M installed the ball seal and gasket and unit is still leaking water. Needs new toilet
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 3, 2024, 3:29 PM
Sent notes to vendor. Will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 3:29 PM
thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 3, 2024, 3:30 PM
Just a friendly reminder that when you added the requested information- move the folder to PA Information Corrected. I will move this to PA pending right now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 3, 2024, 4:55 PM
alright i wasn't sure if I should move it after that. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 3, 2024, 5:08 PM
@Kaitlyn R @Morgan Z @Jesse K Line 3: can you please clarify Videos received and reviewed is slide box built out of square?? have you measured the slide opening to see if that is square? (This line is currently denied, but I missed their comment as we were waiting on information from the toilet, sorry. I will get this back into PA for you if you are able to provide me with the requested information.)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Chris Balderrama
processor • Dec 4, 2024, 12:04 PM
Matt Ferkey May need you to contact your rep on this as they are giving us the run around. I will advise later. FYI
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:23 PM
Warranty Repair 2: We authorize 0.75 hours labor and credit of a toilet due to leak from base. SCRAP IN FIELD - SCRAPE DATA TAG(S) OFF UNIT - APPLY TO A BLANK PIECE OF PAPER AND EMAIL THEM ALONG WITH YOUR CLAIM TO CLAIMPAYMENTS@DOMETIC.COM. PHOTOS ARE ACCEPTED; HOWEVER, THE PHOTOS MUST SHOW THE TAG(S) REMOVED FROM THE APPLIANCE. BE SURE TO KEEP A COPY OF THE DATA TAG(S) FOR YOUR RECORDS SHOULD THEY BE NEEDED FOR ANY FURTHER PROCESSING. Please submit your VCB/invoice to warranty at claimpayments@dometic.com for a SE number before returning anything for credit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:25 PM
I have emailed FR to get Warranty Repair 20 approved for 5 hours and resent them the videos and such. I have also notified them that depending on what we find with that, we will know what needs to be done for Job 3. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 6, 2024, 11:20 AM
@Kaitlyn R @michelle g @Bonnie K FR will authorize 3 hours for Warranty Repair 20 if the tech will need more time, we need to reach out to them at that time. Job 3: please clarify what needs to be R/R, is it the panel? *Let me know how you want to respond to this as I know on the correction you stated you need to see what is wrong with Warranty Repair 20 first to see what the fix actually is. Let me know if you want me to just reiterate that to FR. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 6, 2024, 1:30 PM
WORKING ON PUTTING TOGETHER WHAT WE NEED FOR JOB 3 @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 6, 2024, 4:50 PM
@Alix M i AM STILL WORKING ON GETTING THIS ALL PUT TOGETHER. IT IS LOOKING LIKE WE WILL HAVE TO REBUILD THE BUNK BEDS, REPLACE THE WALL PANELING, REPLACE THE STILES, AND PUT IN A NEW JACKKNIFE SOFA AS THE FRAME IS BENT ON THE ONE IN THE UNIT. LOOKING LIKE WE WILL BE ASKING 12 HOURS FOR LABOR. IM STILL TRYING TO PUT IT TOGETHER ON THE WORK ORDER WITH PARTS INCLUDED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 9, 2024, 9:16 AM
I have emailed this information to FR. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 9, 2024, 10:40 AM
@Morgan Z @Kaitlyn R From FR: Why would they have to rebuild the bunk bed in the claim it shows no photos of the bunk bed being damaged ? the wall paneling at that shows just a scuff but you stated in a prior communication it was dented ,   As for the jack knife sofa why and how was the framed dented ? 12 hours is excessive and needs to be justified
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 10:44 AM
i CAN PUT THE WORK ORDER IN THAT HAS THE TECHS NOTES FOR WHAT ALL NEEDS TO BE DONE WITH THE BUNK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 10:53 AM
I have added the work order that has the techs notes for the bunk bed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 9, 2024, 10:54 AM
They will need photos as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 10:55 AM
Working on that part
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 9, 2024, 10:57 AM
@Morgan Z The slide out being out of square was already approved on job 20, so why is he requesting more time on this line as well? We need to know the total time without that included since it's on its own line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 10:59 AM
i will talk with the tech when he gets back in tomorrow. I had forgotten that was still on there
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Dec 10, 2024, 11:10 AM
@Alix M I was just speaking with the technician on this unit. I was informed there is another work order that will need to be submitted and I am working on that right now. For the bunk we are asking for 7 hours of labor to replace the paneling, insert new supports for the bunk as the plastic ones from the manufacture did not hold the weight being put on the bunk, there will need to be a piano hinge installed to hold the weight of customers son(about 220lbs), new styles will need to be put in to support the bunk. The jackknife sofa is on the work order I am getting ready to submit for this customer and I will have that to you soon along with pictures of the bunk room for this work order
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 10, 2024, 1:30 PM
I have emailed FR regarding the bunk. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 10, 2024, 1:59 PM
Please let me know when you upload photos of the bunk showing the issues as FR only sees the scuff mark. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 16, 2024, 12:46 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Kaitlyn Reinwand
dealer or external • Dec 16, 2024, 1:26 PM
The unit is gonna be cycled back into the shop as it got pulled out to continue on other work. It most likely will not be pulled back into the shop until we reopen on 1/2/25 as we close after 12/18/2024 until 1/2/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Dec 16, 2024, 4:18 PM
Thank you! Please make sure you go through the approved folder prior to closing for the year so we can get everything that was done submitted for you. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Jan 10, 2025, 8:52 AM
@Kaitlyn R Were you able to get the requested photos? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 10, 2025, 11:44 AM
Having the tech pull the unit in soon. We had to wait for a bay to free up
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 13, 2025, 10:27 AM
PICTURES HAVE BEEN UPLOADED. I MOVED TO INFO CORRECTED. ALSO WANTED TO STATE THAT THE PIANO HINGE INSTAL IS SO THE BUNK CAN WITHSTAND THE WEIGHT BEING APPLIED BETTER AS THE ORIGINAL HINGES COULD NOT HOLD THE WEIGHT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Jan 13, 2025, 11:55 AM
Added notes and photos and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 13, 2025, 11:56 AM
THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Jan 14, 2025, 8:48 AM
Job 2: approved for 0.3 hour Job 4: approved for 0.2 hour Job 5: approved for 0.3 hour pending photos of the cord cut off for processing final payment Job 6: approved for parts only Job 7: approved for 0.1 hour Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: approved for 1.25 hour SCRAPE DATA TAG(S) OFF UNIT - APPLY TO A BLANK PIECE OF PAPER Warranty Repair 20: approved for 3 hours Job 3: approved for 4 hours (requested 12 via email, added to folder) Warranty Repair 3: approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 15, 2025, 10:58 AM
JUST WANTED TO BE CLEAR THAT WITH THE BUNK REPAIR IT WILL INCLUDE THE PARTS FOR THE PANAELING, BATTEN STRIPS, JACK KNIFE COUCH, AND SEAM TAPE AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Jan 15, 2025, 12:14 PM
@Morgan Z You never provided the information they requested for the sofa. So, this was never approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Jan 15, 2025, 12:18 PM
"As for the jack knife sofa why and how was the framed dented ?" Originally asked on December 9th
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 15, 2025, 12:20 PM
FRAME WAS DENTED WHEN THE SON WAS USING IT ONCE THE BUNK COLLAPSED. THE WEIGHT CAPACITY STATED IT WAS 200LBS AND THE SON ONLY WEIGHS ABOUT 220LBS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 15, 2025, 12:22 PM
AS FOR THE PICTURES I THOUGHT I HAD UPLOADED THEM BUT I SEE NOW THAT I DID NOT. I AM VERY SOORY ABOUT THAT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Jan 15, 2025, 12:24 PM
THE SOFA IS ACTUALLY ON ANOTHER WORK ORDER FOR WARRANTY AND I WILL BE UPLOADING THAT ONE SHORTLY WITH THE PICTURES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Morgan Zywicki
dealer or external • Mar 14, 2025, 4:53 PM
@Alix M WORK COMPLETED ON 3/3/25 PARTS USED LINE 3 822007650-STILE, SQUARE, 3" X 8', PRESTON SNOW COST: 9.78 PRICE: 11.99 QTY: 4 822026493-SEAM TAPE, 6" X 150' PRESTON SNOW COST: 0.66 PRICE: 0.86 QTY: 6 MISC- HINGE- HOME DEPOT COST: 19.49 PRICE: 25.33 QTY: 1 FREIGHT COST: 284.70 QTY: 1 LINE 5 F100374240-MICROWAVE, MAGIC CHEF 1.3, CONVECTION, BLACK - MCC1311ARB | WAS A SUB COST: 253.56 PRICE: 329.64 QTY: 1 FREIGHT COST: 24.26 QTY: 1 LINE 6 014717403023-BUMPER CAPS COST: 1.66 PRICE: 2.74 QTY: 1 WARR02 0713814073398-KIT, FLUSH BALL SEAL COST: 37.10 PRICE: 43.26 QTY: 1 713814220006-310-WSC/RT/BONE COST: 221.26 PRICE: 304.84 QTY: 1 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Mar 14, 2025, 6:49 PM
@Bonnie K Please upload the invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Bonnie Korte
dealer or external • Mar 15, 2025, 4:49 PM
@Alix M INVOICES UPLOADED. COULD NOT GET INVOICES FOR THE BUMPER CAPS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Mar 17, 2025, 9:39 AM
PA expired, I need to re-enter PA before I can submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Mar 17, 2025, 10:23 AM
PA 2231423 has been submitted for approval. Ready to submit once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Mar 17, 2025, 11:20 AM
2231423 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:46 AM
This paid on 3/17/25 on check 2937531
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10827/WILLIAMS.pdf
Processed summary
10827
GRE 8220 • Alix • unknown
Heat 107 • comments 93 • follow-ups 4 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/17/25 on check 2937531
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