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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10773 • GRE 8220.
Crystal Kemmerlin
processor • Jul 16, 2024, 4:57 PM
@ANNA F Can we please have a WO uploaded that states the Complaint, Cause and Correction for these repair lines?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Jul 22, 2024, 9:09 AM
Following up on this. Do you have the correct WO for us to get this processing for you? @ANNA F @michelle g
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Crystal Kemmerlin
processor • Jul 25, 2024, 9:51 AM
@ANNA F @michelle g @Kaitlyn R @Bonnie K Please provide WO with CCC. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
ANNA FREEMAN
dealer or external • Jul 25, 2024, 10:05 AM
@Alix M @Crystal K I will work on this one today, it was put in before we had all the info. We are still waiting on customer for some pics.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Crystal Kemmerlin
processor • Jul 25, 2024, 10:06 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Jul 29, 2024, 8:31 AM
Any progress on this? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
michelle gray
dealer or external • Aug 5, 2024, 9:46 AM
@Alix M I have added further photos requested. CMR is out of state but wants items entered in to warranty as warranty ends before they will be back to have us look at the unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Aug 5, 2024, 11:04 AM
Entered PA 796910 in GD for approval- will need cause and corrections for all lines once customer brings the unit in.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Aug 5, 2024, 5:08 PM
@ANNA F From GD: Please update when unit is back into shop. I know this will be sitting a little bit, I am moving to PA info needed until you are able to look at the concerns and update with cause and correction. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Oct 8, 2024, 7:43 AM
Good morning- Do you know when the unit will be back into the shop? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Jan 23, 2025, 12:14 PM
PA 796910 has been updated and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/WIDMAR UPDATED 3CS.pdf
Alix Mongiat
processor • Jan 27, 2025, 2:27 PM
Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: approved for 1.5 hour *GD covering as customer satisfaction Warranty Repair 3: approved for 1 hour Warranty Repair 6: approved for 0.2 hour Warranty Repair 8: approved for 0.5 hour Warranty Repair 9: approved for 0.6 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/WIDMAR UPDATED 3CS.pdf
Morgan Zywicki
dealer or external • Mar 31, 2025, 10:16 AM
@Alix M WORK COMPLETED ON 3/28/25 PARTS USED WARR 01 82201464-SEAM TAPE 7/8" X 150' - ESSENCE STONE W/MEGASTAR ADHESIVE COST: 2.04 PRICE: 2.04 QTY: 7 FREIGHT COST: 15.00QTY: 1 WARR02 822010618-AWNING FABRIC 21' SOLID BLK COST: 362.76 PRICE: 471.59 QTY: 1 FREIGHT COST: 294.62 QTY: 1 WARR03 82201058-DOOR ENTRANCE 26 X 72 PW W/MET CHAR BAND 8070R FRICTION NO PEEP COST: 386.59 PRICE: 502.57 QTY: 1 82201089-DIE CUT SIDE #10 RH XPLOR 2021 COST: 11.27 PRICE: 14.65 QTY: 2 82201106-DIE CUT SIDE #28 XPLOR 2021 COST: 3.92 PRICE: 5.10 QTY: 3 WARR06 82201382-SCREEN DOOR FRAME ONLY 26X72 BLK COST: 138.04 PRICE: 179.45 QTY: 1 FREIGHT COST: 175.80 QTY: 1 WARR08 756815001472-VACUUM BREAKER / CHECK VALVE COST: 21.81 PRICE: 24.56 QTY: 1 FINAL RO UPLOADED @Bonnie K WILL NEED INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Bonnie Korte
dealer or external • Mar 31, 2025, 1:07 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Mar 31, 2025, 1:27 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Mar 31, 2025, 1:27 PM
Claim 885448 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Alix Mongiat
processor • Apr 3, 2025, 10:14 AM
This paid on 4/2/25 on check 596172
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10773/widmar.pdf
Processed summary
10773
GRE 8220 • Alix • grand-design
Heat 21 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/2/25 on check 596172
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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