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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10728 • GRE 8220.
Crystal Kemmerlin
processor • Jul 3, 2024, 4:18 PM
@ANNA F Labor time for this repair or diagnosis?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
ANNA FREEMAN
dealer or external • Jul 3, 2024, 4:22 PM
@Crystal K .20
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 3, 2024, 4:26 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Alix Mongiat
processor • Jul 8, 2024, 4:40 PM
@ANNA F @Bonnie K @Kaitlyn R @michelle g From GD: based on photos provided I do not see a need to replace membrane.  
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Alix Mongiat
processor • Jul 16, 2024, 8:53 AM
Following up on this. Are we leaving as is? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
ANNA FREEMAN
dealer or external • Jul 22, 2024, 2:09 PM
@Alix M We will be submitting for the .20 for diag. We wanted it in writing that the MFG also agreed no further repair was need. I will move folder to submit.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 22, 2024, 2:27 PM
PA submitted 7/3/24 Resubmitted with notes to submit diag only.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 22, 2024, 2:32 PM
PA submitted 7/3/24 Resubmitted with notes to submit diag only.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 22, 2024, 2:32 PM
PA submitted 7/3/24 Resubmitted with notes to submit diag only.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 22, 2024, 7:27 PM
Claim was denied as NPF. Emailed GD to have further review for claiming diagnosis.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Crystal Kemmerlin
processor • Jul 23, 2024, 10:00 AM
@ANNA F Claim denied, diag. is not covered under warranty.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
iClaims AI
processor • Oct 20, 2026, 5:01 PM
TESTING AND LEARNING — Testing/Learning claim: RO 10728. Why unpaid/written off: GD's July 8, 2024 response says the photos do not show a need to replace the roof membrane. That agrees with the technician's assessment of normal expansion/contraction. The four roof photos show waviness but do not establish a tear, leak or measured adhesion defect. This RO has zero labor, no parts and a $0 total, so it does not document an unpaid roof-replacement charge. What could have been done differently: close the July 16 question about leaving the roof as is with a written manufacturer disposition and customer explanation. If a functional defect was suspected, document its location, dimensions and symptoms and obtain manufacturer-directed inspection evidence before requesting replacement authorization. Lesson: establish a covered defect and approved scope before treating a proposed roof replacement as payable work. The owner confirms this claim was unpaid and written off; this packet establishes neither a completed replacement nor a present recovery amount. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10728/10728.pdf
Processed summary
10728
GRE 8220 • Alix • grand-design
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim: RO 10728. Why unpaid/written off: GD's July 8, 2024 response says the photos do not show a need to replace the roof membrane. That agrees with the technician's assessment of
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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