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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10720C • GRE 8220.
Alix Mongiat
processor • Jan 21, 2025, 2:39 PM
@michelle g @Morgan Z @Kaitlyn R What was the cause? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Kaitlyn Reinwand
dealer or external • Jan 22, 2025, 2:00 PM
@Alix M SORRY. NOT SURE WHY THE CAUSE DIDNT ATTACH. THE CUSTOMER SAT ON THE CHAIR AND IT SPLIT LIKE THIS. ALMOST AS IF THERE WAS AN INTERNAL WEAKNESS OR CRACK THAT FINALLLY LET LOOSE. THERE IS NO DEFINITIVE ANSWER OUTSIDE OF IT BEING A FAILURE OF THE LEG.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:46 PM
PA 2179387 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jan 23, 2025, 11:42 AM
This has been approved for part only as a goodwill gesture.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:53 AM
@Morgan Z @Kaitlyn R Had this been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:00 AM
This unit has an apt for 5/5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 13, 2025, 12:06 PM
Will submit for payment once I get the invoice. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Bonnie Korte
dealer or external • May 13, 2025, 3:13 PM
@Alix M I AM WORKING ON GETTING AN INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 16, 2025, 9:52 AM
Moving to claims returned until we get part information. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 21, 2025, 9:47 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Bonnie Korte
dealer or external • May 21, 2025, 11:03 AM
@Alix M I DONT HAVE AN INVOICE, NOT SURE WHERE THIS CAME FROM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 21, 2025, 11:23 AM
I will submit without the invoice but FR usually requires them for misc user parts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 21, 2025, 11:26 AM
@Bonnie K It actually looks like it came from FR. PO 119950. Order # S3474255.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 21, 2025, 11:31 AM
I just need to know how much freight to charge, it's not listed on the final RO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Bonnie Korte
dealer or external • May 21, 2025, 12:14 PM
@Alix M THAT CHAIR IS A TOTALLY DIFFERENT COLOR THAN WHAT WE PUT INTO THE UNIT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 21, 2025, 12:24 PM
I didn't catch that. Are we sure it is listed correctly on the WO? I will remove the part from the claim in FR and leave this in claims returned until we can figure something out.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Bonnie Korte
dealer or external • May 21, 2025, 1:34 PM
@Alix M POSITIVE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 27, 2025, 10:53 AM
I will try submitting as a misc part, but FR requires invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • May 27, 2025, 10:55 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jun 2, 2025, 2:10 PM
@Bonnie K @Kaitlyn R @Michelle A From FR: Was this ordered through our parts department? I'm not showing any orders with this vin# for this part. I know Bonnie wasn't sure where the part came from. Let me know how you want me to respond.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 11:47 AM
@ANNA F PLEASE LET ALIX KNOW HOW YOU WOULD LIKE HER TO RESPOND WHEN YOU ARE BACK IN TOMORROW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jun 13, 2025, 8:56 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:56 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Bonnie Korte
dealer or external • Jun 21, 2025, 1:25 PM
@Alix M SEE IF THEY WILL TAKE IT WITHOUT AN INVOICE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jun 23, 2025, 3:57 PM
Added notes and submitted requesting processing without the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:00 PM
This paid on check 2994227 on 6/24/25 for $133.21
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10720C/OHARE.pdf
Processed summary
10720C
GRE 8220 • Alix • nucamp
Heat 26 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 2994227 on 6/24/25 for $133.21
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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