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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10719 • GRE 8220.
Alix Mongiat
processor • Jul 23, 2024, 4:27 PM
PA 1995324 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 23, 2024, 4:28 PM
@ANNA F @michelle g This unit has an open service campaign - 22V556, 2022-368 - LCI AWNINGS 22E-055
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
ANNA FREEMAN
dealer or external • Jul 23, 2024, 5:08 PM
@Alix M SERVICE CAMPAIGN ADDED TO RO, UPLOADED NEW RO. DID NOT ASK FOR ANY TIME YET AS IT DEPENDS ON WHAT WE FIND.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 23, 2024, 6:00 PM
Sounds good. I will update the PA with that line once we know what you are doing regarding the service campaign. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 24, 2024, 1:45 PM
@ANNA F @michelle g From FR: Line 2- Hi there, please provide pictures showing the issue found. *This is a NPF line, so not sure how you want us to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 7:46 AM
WE DID NOT TAKE PICTURES AFTER THE TESTING AS THE WATER DID NOT LEAK, SO THERE WAS NOTHING TO TAKE A PICTURE OF. ALSO, THE CUSTOMER HAD NOTICED THE WATER IN THE STORAGE COMPARTMENT BEFORE BRINGING THE UNIT IN WHICH WAS DRIED UP BEFORE IT GOT HERE. TECHNICIAN DID NOTICE THAT THERE WAS A COFFEE POT TURNED OVER IN THE STORAGE UNIT WHICH MIGHT HAVE PRODUCED THE WATER THE CUSTOMER NOTICED. TECH WAS NOT ABLE TO REPRODUCE ANY LEAKS OF WATER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 7:47 AM
@Alix M DIAG ONLY PIC UPLOADED AND MOVED TO CORRECTED FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 26, 2024, 8:49 AM
Added notes and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 26, 2024, 3:58 PM
submitted for approval with recall line
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 26, 2024, 3:58 PM
This has been approved
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 6:02 PM
@Alix M WORK COMPLETED 06/28. NO PARTS LABOR ONLY. MOVING TO SUBMIT FOLDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Jul 28, 2024, 10:36 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Alix Mongiat
processor • Aug 8, 2024, 10:58 AM
This paid on 7/29/24 on check 2822882
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10719/10719.pdf
Processed summary
10719
GRE 8220 • Alix • forest-river
Heat 15 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/29/24 on check 2822882
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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