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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10714B • GRE 8220.
Crystal Kemmerlin
processor • Jul 23, 2024, 4:36 PM
1995365 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Jul 24, 2024, 1:49 PM
@ANNA F @michelle g Job 2: Hi there, Forest River is respectfully denying this request as this should have been noted on the dealer check in sheet when the unit arrived from the factory. Thank you. Job 3: approved for 0.2 hour Job 5: approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 5:56 PM
@Alix M WORK COMPLETED 06/27. NO PARTS LABOR ONLY. MOVING TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Jul 28, 2024, 10:33 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Jul 29, 2024, 11:49 AM
@ANNA F @michelle g @Bonnie K Job 5: Hello, According to the flat rate code, Dealers must supply pictures for this repair. Resubmittal claims will also need photos attached. Please attach pictures using the Upload button in the Feedback before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 14 days, the repair line will be denied according to The Forest River Way guidelines. Thank you and have a wonderful day. Rockwood & Flagstaff Processing Team.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Aug 6, 2024, 9:35 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Bonnie Korte
dealer or external • Aug 6, 2024, 3:34 PM
@Alix M We just verified that the lock was working properly for the customer which it is and explained to customer that it is working properly. So there was no pictures taken since there was no issue. just labor for our time on looking into it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Aug 6, 2024, 4:35 PM
Added notes and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Aug 8, 2024, 10:57 AM
Line 5 was denied Hello, Forest River does not pay for diag time. Since there was not an issue that was warrantable, Forest River repsectfully denies labor line. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically deny after 14 days. Thank you. Rockwood & Flagstaff Processing Team.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Alix Mongiat
processor • Aug 14, 2024, 11:26 AM
This paid on 8/8/24 on check 2826580
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10714B/10714B.pdf
Processed summary
10714B
GRE 8220 • Alix • forest-river
Heat 14 • comments 10 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/8/24 on check 2826580
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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