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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10706 • GRE 8220.
Alix Mongiat
processor • Jul 18, 2024, 4:18 PM
@ANNA F @Bonnie K @Kaitlyn R The warranty on this unit has expired.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
Alix Mongiat
processor • Jul 18, 2024, 4:23 PM
@ANNA F @Bonnie K @Kaitlyn R How much time to repair the floor and how much time to repair the fascia?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
Alix Mongiat
processor • Jul 18, 2024, 4:26 PM
@ANNA F @Bonnie K @Kaitlyn R How much time to repair the floor and how much time to repair the fascia?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
Alix Mongiat
processor • Jul 18, 2024, 4:26 PM
PA 1990223 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
Crystal Kemmerlin
processor • Jul 19, 2024, 8:39 AM
Declined- Unit is out of warranty.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
iClaims AI
processor • Oct 20, 2026, 4:57 PM
TESTING AND LEARNING — Testing/Learning claim: RO 10706. Why unpaid/written off: the July 18, 2024 sidebar records PA 1990223 submitted, then states the warranty had expired. The June 24 RO says the bedroom-closet slide leak had been an issue since purchase, but this packet has no earlier dated complaint, claim or repair history establishing a continuing covered case. The 11 photos show the slide, dimensions and floor deterioration; they do not establish when the leak began. What could have been done differently: link the first leak report, original warranty dates, earlier repairs and manufacturer case number; verify each repair with a documented leak test; escalate recurrence before coverage expired; and obtain a written continuing-case or goodwill decision with an itemized floor/slide and transport estimate. The proposed 24 hours is not completed or billed repair labor: this RO charges only 1.00 hour/$115 on job 2, with zero wood quantity, zero floor-replacement hours and no service-call charge. Lesson: preserve the continuous history of a recurring leak and secure written responsibility/authorization before major repairs. The owner confirms unpaid/write-off; no approved repair balance or present recoverable amount is established here. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/10706/10706.pdf
Processed summary
10706
GRE 8220 • Alix • forest-river
Heat 9 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim: RO 10706. Why unpaid/written off: the July 18, 2024 sidebar records PA 1990223 submitted, then states the warranty had expired. The June 24 RO says the bedroom-closet slide
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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