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Focused evidence thread

Thread evidence for 10684B • GRE 8220.
Alix Mongiat
processor • Nov 25, 2024, 11:51 AM
@Kaitlyn R @michelle g Warranty Repair 1: We will need to know what the issue is and the correction, they will not approve anything until we have that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 25, 2024, 12:41 PM
@Alix M There is further diag needed to find what is needed to repair the issue. We need to know that the diagnostic time is going to be approved in order to find what is needed for the repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 25, 2024, 1:27 PM
@michelle g @Kaitlyn R This Unit has an open notice:960534 Recalls/Field Campaign - Curt Axle Grease Zerk - 23V-455/2023-367
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 25, 2024, 1:29 PM
@Alix M I will get this back to my tech for further diag and add the recall line on there for more to be done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 25, 2024, 1:32 PM
@michelle g If you can provide some sort of idea how much time might be needed for Warranty Repair 1, I could enter a PA and see what GD says. Also need to know how much time you need for Warranty Repair 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 25, 2024, 1:32 PM
@Alix M I will get with my tech when he is back from lunch to get an idea.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 25, 2024, 3:13 PM
@Alix M my tech is requesting 3 hours for diagnosis on line 1, and is bring the unit back in to get the recall checked out.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 26, 2024, 8:24 AM
@michelle g Please provide time for Warranty Repair 2 as well, I only see a response to Warranty repair 1. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 26, 2024, 8:35 AM
PA 826013 has been submitted for approval for Warranty Repair 1 and 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 26, 2024, 1:15 PM
@Alix M i UPDATED THE WORK ORDER WITH THE NOTING FROM THE RECALL AS WELL AS ADDED THAT WE ADDED THE 3HOUR REQUEST FOR DIAGNOSIS ON THE WIRING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 26, 2024, 1:32 PM
@michelle g GD will need to know what the recall was torqued to Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
michelle gray
dealer or external • Nov 26, 2024, 1:59 PM
It was torqued to the 90lbs per square inch as requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 26, 2024, 4:48 PM
@michelle g inch or ft? The last few were ft, so I want to verify before I put that in.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Nov 29, 2024, 9:50 AM
@michelle g @Kaitlyn R @Morgan Z @Jesse K Job Warranty Repair 1: This same repair has been sent in on several PAs. Please have you tech call in for technical support while in the unit so we can troubleshoot with him.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 12:25 PM
We did further testing to see what the issue was with the lights. The customer stated it was the rear awning/ramp lights that were blowing the fuse for the main lights(kitchen, bedroom, rear lights) but we were unable to replicate this when hooking the unit up to power. what we had found is that it is the side clearance lights do not work. Would we need to make a different line to get those red clearance lights replaced or would we be able to use the same line for the replacement of the red clearance lights?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:33 PM
Following up on this @michelle g Did you mean to say ft and not inch?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:34 PM
I will update the current PA with this. Have you added photos to this? And please let me know what the cause is.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 4, 2024, 12:36 PM
I will update the current PA with this. Have you added photos to this? And please let me know what the cause is will also need to know how much labor time you are requesting. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 1:59 PM
We will need to do diagnostics on the light to see what the cause is because the clearance light wasn't directly related to the issue at hand. We were just wondering if it could be placed on the same line with the rear lights or have a seperate line made and if the diagnostics fee would be covered
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 4, 2024, 2:10 PM
Please send me the new 3 C's and I will add it to the current line. I am confused because you said you stated you couldn't replicate the issue and that it was the clearance lights not working, but you last comment states the rear lights are still an issue. Once I get all the correct 3C's I will get it taken care of.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 2:18 PM
There is no issue with the rear lights. I was just stating that we had found that the clearance lights were not working when trying to replicate the issue with the rear lights. There was no indication that the rear lights were causing a fuse to blow as all lights on the unit were on and stayed on except for the red clearance lights that did not turn on at all. We would have to do some diagnostics for the clearance lights as they were not listed in the first complaint. We need to know if the diagnostics fee would be covered by warranty
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:34 PM
Manufacturers don't typically cover diagnostic time. Please provide the correct 3 C's and we will see what they say. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 5, 2024, 12:43 PM
I was informed that back in october there was a law passed where manufactures will pay for a reasonable diagnostics time
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 5, 2024, 2:34 PM
I have submitted with what you have provided, and we will see what GD says.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 5, 2024, 2:35 PM
Please let me know if you meant to say inch or foot- I need to get this answered before re-submitting for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 5, 2024, 2:40 PM
I can put in the updated work order with what we did to get to the conclusion that the clearance lights need to be fixed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 5, 2024, 2:46 PM
That would be great and is what I have been asking for. I can get it added to the WO once I get that, and GD returns the PA back to me. Thank you! Also, can you share information with me about the law you are referring to? Email it to alix@dealer-advisors.com
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 5, 2024, 2:47 PM
sounds good
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Dec 11, 2024, 9:35 AM
Following up on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Dec 11, 2024, 10:02 AM
working on getting into the shop. the guys are currently working on roofs and floors right now
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Jan 3, 2025, 2:06 PM
FOR THE CLEARANCE LIGHTS THEY WERE INSTALLED UPSIDE DOWN AND WATER GOT INTO THE LIGHTS. REQUESTING .50 HOURS FOR LABOR. WE HAVE REPLACEMENT LIGHTS HERE AS WELL. I WILL UPLOAD THE WORK ORDER WITH THE 3 C'S
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Jan 3, 2025, 4:03 PM
Added clearance lights line and Recall line. @Morgan Z @Kaitlyn R Does the recall require photos of the axle tag? I tried finding the instructions but cannot seem to find them. Just want to bring that to your attention so you can look and have it if so before GD comes back asking. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Jan 3, 2025, 4:31 PM
UPLOADING PHOTOS OF AXLE TAGS NOW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Jan 7, 2025, 8:57 AM
Warranty Repair 2: approved for 0.5 hour Recall approved for 0.7 hour Clearance lights approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 12:56 PM
@Alix M In regards to Warranty Repair 2, we have found that we are going to need an additional 8 hours of labor added onto this repair in order to get it done properly. I will copy the tech notes into this comment so we can justify this and there will be pictures added to the folder for this as well. Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4" After careful consideration of previous work done in an attempt to repair doorjam, we should replace wood stud on DS of doorjam. This piece was modified in previous repair to make casing stay in place. Because the wood stud was not straight and flush it caused the door casing to constantly pop off, stud is twisted and also gorilla glue was used on previous casing, glue can not be removed for new casing to sit flush. We will need to remove and reinstall the two pieces of header trim on the door, pop out the inside panelling to gain better access to the stud, removed the stud in the door frame and then instal a new stud that is straight and flush with the frame so the repair can be done properly. let me know what GD says and if we need to break this off into a different work order. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:20 PM
I have sent GD an email and will let you know how they respond. Thank you! Moving back to PA's pending until we get a response.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 1:21 PM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 4, 2025, 9:57 AM
I have edited the PA to request a total of 8.5 hours for Warranty Repair 2. Originally approved for 0.5 hours, added the additional 8. I will let you know when they approve.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 4, 2025, 9:59 AM
THANK YOU FOR THE UPDATE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 6, 2025, 11:24 AM
thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 20, 2025, 11:16 AM
@Alix M WORK COMPLETED ON 3/7/25 PARTS USED WARR02 82201570-691570 - TRIM 2 7/8 CAP MOLDING EBONY RECON II (400LF/BOX) SOLD IN 8' STICKS COST: 1.23 PRICE: 1.66 QTY: 1 82201026-611026 - SEAM TAPE 7/8 X 150' COMFORT COTTON W/MEGASTAR ADHESIVE COST: 0.17 PRICE: 0.22 QTY: 10 FREIGHT COST: 118.69 QTY: 1 WARR05 822071312-RED MARKER LIGHT COST: 1.86 PRICE: 2.85 QTY: 2 JOB 1 677917000661-10.3oz LAP SEALANT WHITE COST: 6.86 PRICE: 10.34 QTY:1 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 20, 2025, 1:19 PM
@Bonnie K Please upload the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Bonnie Korte
dealer or external • Mar 20, 2025, 2:02 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 20, 2025, 4:25 PM
@Morgan Z @Bonnie K @Kaitlyn R Job 1 was never approved as it was just given to us on the final RO. If something changes or gets added, we need to get a PA prior to the work being done. @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 20, 2025, 4:33 PM
@Morgan Z The freight listed for warranty repair 02 is incorrect. The total freight for that invoice was 118, however you did not use all of it on this job. I had to only claim what we could. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 20, 2025, 4:33 PM
Claim 882760 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Kaitlyn Reinwand
dealer or external • Mar 20, 2025, 4:42 PM
@Alix M @Heidi H JOB 1 IS AN INTERNAL POLICY CHARGE BILL TYPE AND NOT BEING SUBMITTED TO WARRANTY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Kaitlyn Reinwand
dealer or external • Mar 20, 2025, 4:44 PM
@Alix M @Heidi H @Morgan Z JOB 1 IS AN INTERNAL POLICY CHARGE BILL TYPE AND NOT BEING SUBMITTED TO WARRANTY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 20, 2025, 5:04 PM
Kaitlyn Reinwand I didn’t catch the “I” on job type! Sorry. I saw the part was listed in the parts used. I entered it on the claim, so we will see what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Morgan Zywicki
dealer or external • Mar 20, 2025, 5:17 PM
@Alix M SORRY I MISSED THAT. MY BAD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:58 AM
This paid on 3/26/25 on check 595101
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf
Processed summary
10684B
GRE 8220 • Alix • unknown
Heat 59 • comments 51 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/26/25 on check 595101
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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