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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
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Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10684 • GRE 8220.
Alix Mongiat
processor • Jul 16, 2024, 3:33 PM
@ANNA F @Kaitlyn R FYI this unit has an open notice: Curt Axle Grease Zerk - 23V-455/2023-367
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jul 16, 2024, 4:18 PM
PA 791586 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jul 18, 2024, 8:42 AM
This has been approved for the following: Line WARR: 1 hour Line 2: 1 hour (requested 1.5 hour) Line 3: 1 hour (requested 2 hour) Line 1 (pg 2): 1 hour Line 4: 0.2 hour Line Warranty Repair 2: 1 hour (requested 1.5 hour) Line Warranty Repair 3: 0.5 hour (requested 1 hour) Line Warranty Repair 4: 0.3 hour (requested 1 hour) Line Warranty Repair 5: 0.4 hour (requested 0.8 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Nov 26, 2024, 2:09 PM
@Bonnie K @Kaitlyn R I was able to grab the invoices off GD. I still need the work completion start/end date. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Nov 26, 2024, 2:23 PM
Claim 856198 is in Open status until I get work completion date.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Dec 3, 2024, 3:13 PM
@Kaitlyn R @Bonnie K This was moved to Ready to submit last week. Please advise on work completion date so we can get this submitted for you. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Bonnie Korte
dealer or external • Dec 3, 2024, 4:29 PM
@Alix M 11/22/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Dec 3, 2024, 5:32 PM
Claim 856198 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:40 AM
@Bonnie K @Kaitlyn R PLEASE DOUBLE CHECK PARTS CLAIMED ON LINES 5 AND 6 - ALSO NEED DATA TAG OFF OF RAMP DOOR PLEASE. IT IS INCLUDED IN A PHOTO, BUT NEED A CLEARER PHOTO PLEASE. *Line 5 (Job 4 on WO) you are claiming parts 690159 Cord-7" Shock cord w/ 2 compression hooks and 561235 Door ram Gen 5 Patio bungee strap only w/ hook and eyelet 21" *Line 6 (Job 5 on WO) you are claiming parts 690159 cord-7" shock cord w/ 2 compression hooks and 511891 - die cut dc 20 rh momentum 2022 Please advise if these are correct- I see the part for the die cut is listed different on the WO than on the invoice so please advise if you have a different invoice. Other than that, I don't see what else would be wrong unless the parts are not correct on this final WO. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/WINTER FINAL.pdf
Bonnie Korte
dealer or external • Dec 5, 2024, 11:26 AM
@Alix M THAT IS CORRECT FOR THE PARTS. I WILL HAVE THE TECH BRING IT IN AND GET A BETTER PICTURE OF THE RAMP DOOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/WINTER FINAL.pdf
Alix Mongiat
processor • Dec 12, 2024, 3:59 PM
@Kaitlyn R @Bonnie K IMPORTANT TO DEALER: PLEASE DOUBLE CHECK PARTS CLAIMED ON LINES 5 AND 6 - ALSO NEED DATA TAG OFF OF RAMP DOOR PLEASE. IT IS INCLUDED IN A PHOTO, BUT NEED A CLEARER PHOTO PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Dec 16, 2024, 12:47 PM
Following up on this. Thank you. @Bonnie K Already mentioned that the parts are correct (commented on the final RO) I just need the data tag off the ramp door.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Morgan Zywicki
dealer or external • Dec 17, 2024, 12:56 PM
the technician inspected the door and could not locate the data tag
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Dec 17, 2024, 1:14 PM
Added notes and resubmitted. Please move to Claims Corrected once you add the requested information in the future. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:37 AM
@Bonnie K @Kaitlyn R @Morgan Z FROM GD IMPORTANT TO DEALER: updated 690159 - part is claimed on Both lines 5 and 6 - RY 12/19/24 look at photo marked door tag. that is tag we need clearer photo of please RY 12/19/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 9:52 AM
There was a mix up in where the part was supposed to go. Looking at the work order in our system we only have it on job 4 and not WARR02 as stated in the final work order. we only have 4 relieved for this
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jan 2, 2025, 10:06 AM
Thank you. I will update the claim once I get the photo of the tag they requested as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 10:44 AM
Working on that now
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 11:33 AM
PICTURE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jan 2, 2025, 1:31 PM
Added notes and photo and resubmitted for payment. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:22 AM
Claim 856198 paid on 1/8/25 on check 585509
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684/winter.pdf
Processed summary
10684
GRE 8220 • Alix • nucamp
Heat 25 • comments 21 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 856198 paid on 1/8/25 on check 585509
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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