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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10678 • GRE 8220.
Crystal Kemmerlin
processor • Jul 18, 2024, 5:38 PM
19903332 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 5:38 PM
1990332 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Jul 24, 2024, 5:21 PM
This has been approved for the following: Line 2: 0.3 hour (requested 1 hour) Line 3: 0.35 hour (requested 0.5 hour) Line 4: 0.3 hour (requested 0.5 hour) Line 5: 0.2 hour Line 6: 1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 11:37 AM
@Alix M NOTING FOR THE FILE- UNIT IS PERM PARKED AND THE CAMPGROUND IS CLOSED- REPAIRS WILL BE COMPLETED IN SPRING-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:52 AM
@Kaitlyn R Requesting an update on this- I know you haven't been able to get there, just checking if you have an ETA. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 10:20 AM
@Alix M WORK COMPLETED ON 4/24/25 PARTS USED JOB 2 82205369-TABLE, DINETTE TOP, 26" X 40-1/2" SQUARE EDGE, GREENWOOD SMOKE/BLACK SKIRT | VENDOR PART #HG-5313-683 COST: 120.81 PRICE: 157.05 QTY: 1 FREIGHT COST: 40.46 JOB 3 822046211-LATCH ,WINDOW - RED - EXIT COST: 2.21 PRICE: 2.87 QTY: 1 JOB 4 822068801-SHADE, ROLLER, 31" X 44", STERLING, |FRSTN31X44RSI| COST: 30.77 PRICE: 40.00 QTY: 1 FREIGHT COST: 21.05 FREIGHT COST: 21.02 JOB 5 014717553728-GROUP 27 30 31 BATTERY BO COST: 9.33 PRICE: 12.75 QTY: 1 JOB 6 82207808-DOOR, PASSAGE, 20 X 74, RH WEXLER WOOD PANTRY DOOR W/HEX PRINT GLASS| 629621D COST: 141.55 PRICE: 184.02 QTY: 1 82203987-PASSAGE LATCH, NON LATCHING, MATTE BLACK | VENDOR PART # 1222-MB,(D-C-6)(bag)(98P-J-B-4) COST: 6.27 PRICE: 8.15 QTY: 1 FREIGHT COST: 21.00 FREIGHT COST: 199.91 FINAL RO UPLOADED @Bonnie K INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 25, 2025, 5:17 PM
I will submit once I get the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Bonnie Korte
dealer or external • Apr 28, 2025, 12:13 PM
@Alix M INVOICES UPLOADED. 82207808---WE ENDED UP USING F100345014 INSTEAD BUT NEVER CHANGED THE WORK ORDER TO THE CORRECT ONE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 28, 2025, 12:25 PM
PA1990332 has expired- need to re-enter PA
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 28, 2025, 12:32 PM
PA 2278839 has been entered for approval- will submit once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 29, 2025, 8:51 AM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • Apr 29, 2025, 10:42 AM
2278839 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Alix Mongiat
processor • May 9, 2025, 9:39 AM
This paid on 4/30/25 on check 2961277 for $602.42
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10678/10678.pdf
Processed summary
10678
GRE 8220 • Alix • forest-river
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/30/25 on check 2961277 for $602.42
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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