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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 10644B • GRE 8220.
Alix Mongiat
processor • Jun 24, 2024, 12:53 PM
@ANNA F @michelle g Can we get cause and correction for Warranty Repair 2? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:10 PM
@ANNA F @michelle g Can we get cause and correction for Warranty Repair 2? And how much time are you requesting for Warranty Repair 6? Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:20 PM
This is in draft (PA03690829) until I get further information for Warranty repairs 2 and 6.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jun 26, 2024, 9:11 AM
Following up on this so we can get this submitted for approval for you. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jul 1, 2024, 2:58 PM
@ANNA F @Bonnie K @Kaitlyn R @michelle g Following up so we can get this processing for you. Is there a cause and correction for warranty repair 2 and how much time are you requesting for warranty repair 6?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jul 8, 2024, 8:55 AM
Following up on this so we can get this processing for you. If you don't need warranty repairs 2 and 6 claimed, let me know. Otherwise please provide the requested information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jul 11, 2024, 9:26 AM
Submitted PA03690829 for approval. If the other two lines need to be added, please let us know. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jul 12, 2024, 9:41 AM
This has been approved. *if you need lines 2 and 6 added still, we will need to create a new PA for those.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
ANNA FREEMAN
dealer or external • Jul 16, 2024, 2:36 PM
@Alix M LINES WARR02, WARR07,WARR08,WARR09 AND WARR10 WERE ADDED TO THIS RO AND NEED TO BE SUBMITTED FOR PRE AUTH. UPLOADED UPDATED RO AND SOME PICTURES AND MOVED TO PRE AUTH FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jul 16, 2024, 5:13 PM
Additional lines have been submitted for approval on PA03703794
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Crystal Kemmerlin
processor • Jul 18, 2024, 9:07 AM
PA 3703794 approved 1.20 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 2:08 PM
COMPLETION DATE: 9/12/2024 PARTS USED: LINE: WARR01 822000893- TRIM-JAMB 1 1/4" X 2 1/2" X97" CARB 2- MDF- JMB- 004 COST: 20.65 PRICE: 26.85 QTY:1 LINE: WARR03 822095596- RV- 50" CONNEXX- LED- COST: 484.10 PRICE:590.33 QTY:1 LINE: WARR 04 822078386- REFRIGERATOR- DOOR ASSEMBLY- LH FOR SAMASUNG COST:355.30 PRICE: 461.89 QTY:1 LINE: WARR 05 698367- AC- FLAPPER ONLY- SIDE- WHITE COST: 17.27 PRICE:22.45 QTY:1 LINE: WARR06 822010123- FAN- MAXXFAN STANDARD- 10 SPEED- RAIN SENSOR COST:191.24 PRICE: 248.61 QTY:1 LINE: WARR07- 82206686- SCREEN DOOR- PATIO 30 1/8"X71 5/8" BLACK COST:57.44 PRICE:74.67 QTY:1 LINE: WARR08 822057913- DRAWER GUIDE- 20" FULL EXTENSION- BALL BEARING SLIDE COST:6.29 PRICE:8.18 QTY:1 WILL UPLOAD INVOICES SHORTLY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 2:12 PM
@Alix M FOR SOME REASON I CANT GET INTO KEYSTONE FOR THE INVOICES. @Bonnie K CAN YOU UPLOAD THE INVOICES FOR THIS UNIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:30 AM
@Kaitlyn R @Bonnie K I don't see an invoice uploaded for the refrigerator door. Please provide an invoice and I can get this submitted. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:34 AM
Claim C3726534 is in draft status until I get invoice for the refrigerator door.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:40 AM
Claim 3726546 was submitted for payment for the additional lines on other WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Bonnie Korte
dealer or external • Nov 9, 2024, 10:23 AM
@Alix M THE FRIDGE DOOR INVOICE HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Nov 14, 2024, 10:29 AM
C3726534 has been submitted for payment
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:23 AM
@Kaitlyn R @Bonnie K From Crossroads: Please provide photos of defective tv showing submitted issue.// Please provide a photo of m/s number on defective ceiling vent. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Bonnie Korte
dealer or external • Nov 19, 2024, 11:04 AM
@Alix M The unit is permanently parked and unable to get the pictures needed until the spring
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:54 PM
@Bonnie K You are stated this work was already done, they are asking for this information on the defective parts- not the replacements. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Bonnie Korte
dealer or external • Dec 4, 2024, 5:03 PM
@Alix M sorry I misunderstood. We are trying to find a cord to get what we need in the meantime which line is the ceiling vent?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:34 AM
Warranty Repair 5 is the air vent.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Bonnie Korte
dealer or external • Dec 5, 2024, 11:43 AM
@Alix M THERE IS A PICTURE OF THIS IN THE FOLDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 5, 2024, 12:35 PM
@Bonnie K I apologize- it is Warranty repair 6, 5 is a different.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 5, 2024, 12:35 PM
@Bonnie K I apologize- it is Warranty repair 6, 5 is a different vent.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 5, 2024, 12:37 PM
@Bonnie K Are you able to get photos of the defective TV?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 5, 2024, 12:37 PM
As of right now, both of these lines were denied due to lack of response since 11/15 when I first asked for the information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Bonnie Korte
dealer or external • Dec 6, 2024, 9:12 AM
@Alix M We are in the process of trying to find a cord so we can hook up the tv to get the video/photos . And did you not see the picture for the vent
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 6, 2024, 10:08 AM
Please label the vent photo that goes with Warranty Repair 6. I don't see any labeled that way, so I am unsure what belongs to what.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 1:48 PM
@Alix M I have labeled the pictures for which repair the fans belong to but we are still working on finding a cord for the tv. I will try to get pictures for the tv asap
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 2:09 PM
@Alix M Video has been uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 9, 2024, 7:56 PM
This is now processing payment, so I am unsure if we can get those lines paid. I will what we can do.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Morgan Zywicki
dealer or external • Dec 10, 2024, 9:01 AM
okay thank you. I have just been trying to go through and make corrections on claims and this happened to be one
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 10, 2024, 1:45 PM
@Morgan Z That video is too large of a file for me to email or even upload into Keystones system. Can you please shorten it or provide something else for that line please? I have to create a new PA for the two denied line items.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 10, 2024, 1:45 PM
This is for the TV. They needed photos of the issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 10, 2024, 1:55 PM
PA03782221 is in draft status for the 2 lines that were declined on the claim due to lack of response. Once I get a smaller file for the TV line to upload to the claim, I will submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Morgan Zywicki
dealer or external • Dec 10, 2024, 4:05 PM
I just uploaded a shorter video
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 23, 2024, 9:29 AM
TV line was approved, Bathroom Vent line was decline due to not being considered a warranty defect in materials or workmanship
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Dec 23, 2024, 9:36 AM
C3746473 has been submitted for payment for the TV line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Alix Mongiat
processor • Jan 17, 2025, 8:27 AM
C3746473 paid on check 1514767
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10644B/WALLOCH.pdf
Processed summary
10644B
GRE 8220 • Alix • keystone
Heat 54 • comments 41 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
C3746473 paid on check 1514767
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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