iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10639 • GRE 8220.
Alix Mongiat
processor • Jun 11, 2024, 12:15 PM
@michelle g @ANNA F Is this all drawers in the unit or just a specific area?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Alix Mongiat
processor • Jun 11, 2024, 12:52 PM
@michelle g @ANNA F Is this all drawers in the unit or just a specific area? And how much time are you needing to fix these?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
michelle gray
dealer or external • Jun 11, 2024, 1:59 PM
@Alix M .5 LABOR PER SET. THERE IS THREE SETS THAT NEED REPLACING. TWO DIFFERENT LENGTHS. TWO SETS OF THE 13 5/8S AND ONE SET OF THE 17 5/8. i DO APOLOGIZE FOR THE LACK OF NOTES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
michelle gray
dealer or external • Jun 11, 2024, 2:02 PM
@Alix M THEY ARE THREE DRAWERS IN THE KITCHEN
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Alix Mongiat
processor • Jun 11, 2024, 2:23 PM
PA 1948375 has been submitted for approval. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
michelle gray
dealer or external • Jun 12, 2024, 12:05 PM
@Alix M CMR called this morning. During the travel home, the drawer had come completely out, and damaged the bathroom door. The CMR will be sending me photos of the damages and I have added a line. Should I transfer that line to a new WO and enter with photos or added them and the updated WO on this claim?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Crystal Kemmerlin
processor • Jun 12, 2024, 2:18 PM
@michelle g Repair 1 was approved for .8 It should be fine to add the WO and we can add a new repair to the existing PA claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
michelle gray
dealer or external • Jun 12, 2024, 3:23 PM
@Crystal K I will added updated WO and pictures. Still awaiting photos from customer to be received.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
michelle gray
dealer or external • Jun 14, 2024, 9:18 AM
@Alix M @Crystal K I have added this with the updated line for the door damage as well as the pictures of the door. door labor is .5hrs
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO ADDED.pdf
Alix Mongiat
processor • Jun 14, 2024, 9:40 AM
I have added the new line to claim 1948375.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Alix Mongiat
processor • Jun 14, 2024, 1:31 PM
Both lines have been approved Line 1: approved for 0.8 hour (requested 1.5) Line 2: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
ANNA FREEMAN
dealer or external • Sep 13, 2024, 12:14 PM
@Alix M WORK COMPLETED 9/3. PART INVOICE UPLOADED. ONLY 2 OF THE 5 DRAWER GUIDES ORDERED WERE USED. FRT IS ALSO ON INVOICE FOR ALL PARTS. MOVING TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Alix Mongiat
processor • Sep 13, 2024, 12:25 PM
This has been submitted for payment. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Alix Mongiat
processor • Oct 1, 2024, 9:09 AM
This paid on 9/17/24 on check 2849059
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10639/MALINSKY WO.pdf
Processed summary
10639
GRE 8220 • Alix • unknown
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 9/17/24 on check 2849059
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops