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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
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31
Comment threads already signaling elevated conflict or pressure.
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Threads that already look commercially done.
Approval discussions
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Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10590 • GRE 8220.
Alix Mongiat
processor • Jun 24, 2024, 9:57 AM
PA 1962034 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:31 PM
This has been approved with the following modifications: Job 1: 0.5 hour Job 2: 0.5 hour Job 3: 3.5 hours (requested 4)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Bonnie Korte
dealer or external • Nov 6, 2024, 11:14 AM
@Alix M THERE WAS MORE LINES ADDED SO WHEN THE CAMPER COMES IN WE CAN GET THE INFORMATION NEEDED TO MOVE FORWARD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 1:04 PM
@Alix M WORK COMPLETED ON 3/3/25 PARTS USED WARR01 822021128-POWER CORD RV50-30G / 50AMP - 30' BLK' COST: 167.39 PRICE: 217.61 QTY: 1 WARR03 756815103244-3-1/2" T-STYLE DOOR HOLDE COST: 4.79 PRICE: 6.23 QTY:1 WARR04 82201864-DOOR BAGGAGE 725 34 1/2 X 25 WHITE SLAM LATCH KEYED ALIKE COST: 179.27 PRICE: 233.05 677917009992-BUTYL TAPE GREY COST: 6.50 PRICE: 8.24 QTY: 1 FREIGHT COST: 25.46 QTY:1 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 1:05 PM
@Alix M WORK COMPLETED ON 3/3/25 PARTS USED WARR01 822021128-POWER CORD RV50-30G / 50AMP - 30' BLK' COST: 167.39 PRICE: 217.61 QTY: 1 WARR03 756815103244-3-1/2" T-STYLE DOOR HOLDE COST: 4.79 PRICE: 6.23 QTY:1 WARR04 82201864-DOOR BAGGAGE 725 34 1/2 X 25 WHITE SLAM LATCH KEYED ALIKE COST: 179.27 PRICE: 233.05 677917009992-BUTYL TAPE GREY COST: 6.50 PRICE: 8.24 QTY: 1 FREIGHT COST: 25.46 QTY:1 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 1:06 PM
PLEASE IGNORE ANY NOTIFICATION THAT CAME THROUGH ON THIS. i LOOKED AT THE WRONG WO NUMBER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 25, 2025, 11:30 AM
@Alix M WORK COMPLETED ON 3/24/25 PARTS USED JOB 3 82209522-TANK, HOLDING, RIGHT SIDE DRAIN, 24" X 63" X 8", HT515H001 COST: 100.52 PRICE: 130.68 QTY: 1 632873-3" MALE ADAPTER COST: 0.01 PRICE: 11.38 QTY: 1 019079021069-RUBBER TANK GROMMET, 3" COST: 0.77 PRICE: 9.32 QTY: 1 019079321053-TANK GROMMET 1-1/2`` RUBBER COST: 4.62 PRICE: 6.01 QTY: 1 014717401265-TORNADO TANK RINSER W/ HO COST: 22.79 PRICE: 41.63 QTY: 1 019079100320-3" VALVE KIT COST: 9.48 PRICE: 14.59 QTY: 1 019079010056-3" SLIP HUB COST: 2.61 PRICE: 3.26 QTY: 1 632403-3" STREET BEND 1/8 COST: 5.70 PRICE: 8.70 QTY: 1 152960-ELBOW LONG 3X90 ABS COST: 9.15 PRICE: 12.87 QTY: 1 SE345892-"BOLT CLOSET FLANGE 3"" SLIP" COST: 23.47 PRICE: 32.44 QTY: 1 51700960-COUPLE FLEX 1-1/2" SOCKET COST: 6.59 PRICE: 8.57 QTY: 1 FREIGHT COST: 89.90 QTY: 1 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 25, 2025, 6:12 PM
@Morgan Z @Kaitlyn R Based on the Final RO, it looks like jobs were added to this without approval. The original PA has expired, so I will add them on when I create the new PA to be entered, but please remember to give me the information on jobs added prior to the work being completed so we can get approval for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 26, 2025, 8:48 AM
@Morgan Z @Kaitlyn R We will need photos for job 4. Looks like job 5 is NPF so I will not be submitting that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590 FINAL.pdf
Alix Mongiat
processor • Mar 26, 2025, 8:49 AM
I have submitted PA 2242178 for approval- will still need photos for job 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 26, 2025, 9:16 AM
SORRY. I DID NOT REALIZE THAT JOBS WERE ADDED TO THIS AFTER IT WAS ALREADY SUBMITTED. I WILL LOOK OVER THE WORK ORDERS MORE CAREFULLY WHEN SUBMITTING THEM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 26, 2025, 9:17 AM
PHOTOS FOR JOB 4 HAVE BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:51 PM
@Morgan Z Job 4 was denied; not a warrantable issue , this is damage not defect
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 26, 2025, 2:51 PM
@Bonnie K Please upload invoices. Thanks. @Morgan Z If there are parts, can you tag bonnie to add them right away when you tag me? It'll save some time. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Morgan Zywicki
dealer or external • Mar 26, 2025, 2:58 PM
I can do that from here on out
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Bonnie Korte
dealer or external • Mar 26, 2025, 4:38 PM
@Alix M INVOICES UPLOADED. ALSO I COULD NOT GET AN INVOICE FOR THE TORNADO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 26, 2025, 8:05 PM
@Bonnie K Can you identify the following for me on the invoices you provided? 632873- 3" male adapter and 019079100320 - 3" Valve kit. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:35 AM
@Bonnie K Following up on the above question- I can't identify those parts on the invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Bonnie Korte
dealer or external • Mar 28, 2025, 12:02 PM
@Alix M SORRY I WAS OFF YESTERDAY BUT I HIGHLIGHTED WHICH ONES YOU WERE ASKING ABOUT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 28, 2025, 12:38 PM
Thank you! Not sure how I missed the male adapter one.. I appreciate your help!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Mar 28, 2025, 12:39 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Alix Mongiat
processor • Apr 3, 2025, 10:10 AM
This paid on 3/28/25 on check 2942178
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10590/10590.pdf
Processed summary
10590
GRE 8220 • Alix • unknown
Heat 28 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/28/25 on check 2942178
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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