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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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217
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Focused evidence thread

Thread evidence for 10569 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Oct 10, 2024, 2:38 PM
LINE 1: REQUEST 1 HOUR LINE 2: REQUEST .50
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Ashlee Olsen
processor • Oct 10, 2024, 3:59 PM
submitted PA#2088020
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 11, 2024, 11:42 AM
@Kaitlyn R From FR: hello can please provide a photo of the awning fabric at the weld?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
ANNA FREEMAN
dealer or external • Oct 15, 2024, 10:11 AM
@Alix M THE TECH NOTES STATE BOTH AWNINGS WERE CHECKED AND NO ISSUES OR SEPERATIONS WERE FOUND, DO THEY STILL WANT PICTURES?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 15, 2024, 10:20 AM
Yes, I stated in the claim that there were no separations or issues and they still requested the photos. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 24, 2024, 8:36 AM
@ANNA F @Kaitlyn R Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Kaitlyn Reinwand
dealer or external • Oct 24, 2024, 12:34 PM
@Alix M UNIT WAS SOLD ON 9/4- CUSTOMER HAD SINCE PUT THE UNIT INTO STORAGE FOR THE WINTER. CUSTOMER IS TALKING TO HIS STORAGE TO SEE IF HE CAN GAIN ACCESS. OTHERWISE, WE WILL NOT BE ABLE TO GET THE PICTURES UNTIL SPRING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 24, 2024, 1:09 PM
I added notes and acknowledged, we will see what FR says. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:30 AM
@Kaitlyn R From FR: hello, let me know if photos will be able to be obtained, if not we will have to deny this line and then you can resubmit to clear the tsb from the vin once we have photos in the spring. thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2024, 8:58 AM
@Alix M I would say that the photos will not be able to be obtained until spring..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 29, 2024, 9:17 AM
I will let FR know and if we get photos before then we can just resubmit. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Oct 29, 2024, 9:18 AM
Job 2 has been approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:50 AM
@Morgan Z @Kaitlyn R Has this work been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:58 AM
This has just been dropped off and is getting worked into the shop schedule
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Kaitlyn Reinwand
dealer or external • May 3, 2025, 5:14 PM
@Alix M DATE COMPLETED: 5/2/25 PARTS USED: LINE 2 F100291853 ANTENNA - OOS: STEREO, TV, AND WIFI COMBINATION COST: 233.89 PRICE: 304.06 FREIGHT: 21.02 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Bonnie Korte
dealer or external • May 5, 2025, 3:54 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • May 5, 2025, 4:46 PM
@Kaitlyn R Did you get the photos FR requested of the awning fabric at the weld? They won't approve this without them. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • May 5, 2025, 4:48 PM
2088020 expired- 2287908 is in draft status until we get photos of the awning fabric at the weld. If photos are not available, that line will need to be deleted from the claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Kaitlyn Reinwand
dealer or external • May 5, 2025, 6:08 PM
@Alix M NOPE WE SURE DIDN'T. UGH. I WILL TEXT THE CUSTOMER TO SEE IF HE CAN TAKE SOME FOR US..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • May 6, 2025, 9:02 AM
Thank you! Keep me posted please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
ANNA FREEMAN
dealer or external • May 12, 2025, 11:23 AM
@Kaitlyn R DID WE GET THE PICS FROM THE CUSTOMER OF THIS WELD?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • May 21, 2025, 9:47 AM
@Kaitlyn R @Michelle A @ANNA F Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • May 21, 2025, 10:27 AM
@Alix M we are trying to get photo from the customer. but he has replied..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • May 21, 2025, 10:28 AM
@Alix M we are trying to get photo from the customer. but he has notreplied..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
ANNA FREEMAN
dealer or external • May 22, 2025, 10:56 AM
@Alix M @Kaitlyn R @Michelle A Customer responded this morning, he will be at his unit this weekend and will get and submit pics requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • May 27, 2025, 2:27 PM
Following up on this, did the customer send the pictures? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • May 28, 2025, 3:02 PM
@Alix M no current update. did send email again to ask again for photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:49 AM
Any luck?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • Jun 4, 2025, 10:22 AM
@Alix M cmr has not followed up. I will call today and check in.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 13, 2025, 8:55 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:55 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 25, 2025, 8:44 AM
Following up on this again. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 25, 2025, 8:45 AM
@Michelle A @ANNA F @Kaitlyn R If photos are not provided we will need to remove the awning line from the claim. Please let me know how you want to proceed as this has not been submitted for payment yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • Jun 25, 2025, 9:04 AM
@Alix M I will call out to CMR again today and let them know if photos aren't provided they will be responsible for the balance due.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • Jun 25, 2025, 11:21 AM
@Alix M cmr has photos and will try to send them this week. He is older so needs assistance from his children to get them off his phone. He does not own a smartphone.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jun 25, 2025, 12:47 PM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jul 7, 2025, 5:49 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Kaitlyn Reinwand
dealer or external • Jul 8, 2025, 10:21 AM
@Alix M CUSTOMER IS HAVING ISSUES SENDING THE PICTURES... HE IS GOING TO TRY TO COME IN THIS WEEK FOR US TO ASSIST HIM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Michelle Antinoja
dealer or external • Jul 8, 2025, 12:44 PM
@Alix M CMR STOPPED IN AND GOT THE PHOTOS . i HAVE ADDED THEM FOR YOU. pLEASE LET ME KNOW IF ANYTHING ELSE IS NEEDED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jul 8, 2025, 1:22 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jul 8, 2025, 1:25 PM
Submitted 2287908 for approval- once approved will submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jul 8, 2025, 3:43 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Alix Mongiat
processor • Jul 16, 2025, 12:28 PM
This paid on 7/9/25 on check 3000958 for $437.08
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10569/10569.pdf
Processed summary
10569
GRE 8220 • Alix • forest-river
Heat 49 • comments 43 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/9/25 on check 3000958 for $437.08
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

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