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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 10559 • GRE 8220.
Crystal Kemmerlin
processor • Jun 14, 2024, 7:42 PM
783581 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jun 17, 2024, 12:19 PM
@ANNA F Just to confirm, there are 2 cabinet doors needing replaced. The job line was combined with the underbelly and GD is needing this on it's own repair line. Can we have a completed CCC for this line please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 11:39 AM
@Crystal K THIS HAS BEEN CORRECTED AND NEW LINES ADDED. MOVED TO CORRECTED FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 2:36 PM
@ANNA F have added the 2 lines for the cabinets, however I am sure they will want photos of imperfections if you have any.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jun 24, 2024, 6:13 PM
@ANNA F per GD Line 3- Please update the flat rate to reflect the job. (.5 currently, how much will you need?) Please add pictures to lines 3 and 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jun 25, 2024, 10:37 AM
@Crystal K WE WILL NEED .2 FOR LINE 3. THE PICTURES ARE ALREADY UPLOADED IN FOLDER? KITCHEN CABINET 18 X 24 PICS ARE FOR LINE 3 AND BATHROOM CABINET 15 X 21 ARE LINE 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jun 25, 2024, 12:19 PM
Updated claim and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 26, 2024, 1:12 PM
@ANNA F Line 1 was approved for 1 hour to find the problem. Still waiting on one line as they had to reach out to the vendor, but I wanted to let you know so your technicians can look to see if they can find the issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jun 28, 2024, 9:35 AM
@ANNA F Line 3- Please advise what you found for line
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jul 1, 2024, 2:29 PM
@Crystal K i UPLOADED AN UPDATED RO WITH 3 C'S FOR LINE 3. PICS WERE ALREADY UPLOADED. MOVED TO CORRECTED FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jul 1, 2024, 2:29 PM
@Crystal K i UPLOADED AN UPDATED RO WITH 3 C'S FOR LINE 3. PICS WERE ALREADY UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jul 1, 2024, 2:59 PM
@ANNA F I am not seeing an update to what was found for Line 3- Grand design is apparently approved lowering the underbelly and is waiting to know what was found.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jul 3, 2024, 7:19 AM
@Crystal K I'm sorry I was reading the wrong RO. This unit is a mobile service appointment as soon as the technician diags I will update RO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jul 3, 2024, 8:47 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jul 11, 2024, 9:29 AM
@Crystal K I uploaded to pictures of where the sofa mechanism is bent and catching/rubbing for line WARR1 (RECLINER CLUNKING). Our technician will be going early next week to drop the underbelly and diag line WARR 2 (BLACK AND GREY TANK)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 12, 2024, 10:26 AM
Added photos and resubmitted. Please let us know what the tech finds next week. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 12, 2024, 1:25 PM
Moving back to PA Information needed until we get a diagnosis for Black and Grey tanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 22, 2024, 9:02 AM
@ANNA F Was your tech able to get a diagnosis last week? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Crystal Kemmerlin
processor • Jul 25, 2024, 10:05 AM
@ANNA F @Kaitlyn R @michelle g @Bonnie K Were you all able to get the diag for line WARR 2 (BLACK AND GREY TANK)?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • Jul 27, 2024, 7:50 AM
@Alix M WE ARE WAITING FOR THE PRE AUTH ON THE RECLINER. IF APPROVED WE WOULD LIKE TO GET ALL THE PARTS SO WE CAN DO THE REPAIRS ON THE OTHER LINES IN THE SAME TRIP AS THE DIAG. AS THIS IS A PERMANENTLY PARKED CUSTOMER AND USES OUR MOBILE SERVICE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 28, 2024, 10:20 PM
Added notes and resubmitted to get approval for sofa recliner.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 30, 2024, 10:54 AM
Followed up with GD on the recliner to see if we can get that approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jul 31, 2024, 11:50 AM
@ANNA F Sofa Recliner was approved for 1 hour. All lines have now been approved, once you get the diagnosis for line 3, let me know so we can get that added and approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Apr 24, 2025, 10:02 AM
@Morgan Z @Kaitlyn R Has this been completed? Just so you are aware, we never got a response from you regarding the black/grey tank line and that was denied. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:05 AM
This unit has an apt for 5/2. The unit is perm parked and we were not able to get out before the end of season for black/gray tank
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 3, 2025, 12:06 PM
REGARDING WARR02- THE TECHNICIAN WENT TO CUSTOMERS PROPERTY YESTERDAY AND DIAGNOSED THE TANK ISSUE- TECHNICIAN CONFRIMED THAT THE UNIT IS IN FACT PLUMBED INCORRECTLY- THE UNIT WILL NEED TO BE TRANSPORTED TO OUR FACILITY THIS WINTER TO BE SERVICED IN THE SHOP AS WE WILL NEED TO DROP THE UNDERBELLY. I HAVE UPLOADED A VIDEO. I WILL PROVIDE YOU THE TIME NEEDED FOR THE REPAIR ON MONDAY WHEN THE TECHNICIAN IS BACK IN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 5, 2025, 9:38 AM
Sounds good. I have sent GD an email with the video for now so they are aware. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 5, 2025, 9:58 AM
@Alix M THE TECHNICIAN ASKED IF WE COULD REQUEST A PLUMBING SCHEMATIC AS WELL AS A FLOOR SCHEMATIC OF THE UNIT SO THE TECHNICIAN CAN VISUALIZE THE PLUMBING IN THE UNIT TO COME UP WITH A QUOTE ON HOW TO PROCEED. @Matt F , CAN YOU DOUBLE CHECK THAT I AM WORDING THIS CORRECTLY. THIS IS THE ONE THAT JOE SPOKE TO YOU ABOUT WITH THE VIDEO OF THE PLUMBING ISSUE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
ANNA FREEMAN
dealer or external • May 12, 2025, 10:03 AM
@Alix M @Kaitlyn R , HAVE WE HEARD ANYTHING FROM GD ON THIS ONE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 12, 2025, 10:08 AM
@ANNA F I have not received a response from GD yet. I just sent a follow up email. If I don't hear back, I will give them a call.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 12, 2025, 12:58 PM
@ANNA F I added the email I received back from them.. Let me know if you need anything else.. they state this is all the plumbing info they have.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 12, 2025, 12:59 PM
They also stated I will need to submit this on a new PA. So let me know what the tech says.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 20, 2025, 9:14 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 20, 2025, 9:15 AM
@Alix M @ANNA F @Matt F Joe looked at the diagrams that Grand Design provided. Per Joe, the customers concern is the way that the unit is plumbed and there is nothing that we can do with it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 20, 2025, 11:18 AM
@Alix M IS THAT THE FINAL INFORMATION THAT YOU NEEDED? IF SO, I WILL MOVE IT TO INFORMATION CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 20, 2025, 11:21 AM
@Kaitlyn R I am not sure what do with that actually. What is the customer wanting done or what are you wanting me to respond back to GD with? Are you not doing anything with the plumbing?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 30, 2025, 10:42 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • May 30, 2025, 10:43 AM
By the sounds of it, there is nothing being done with this line regarding the plumbing, is that correct?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 31, 2025, 1:59 PM
@Alix M AFTER TALKING WITH JOE, THERE IS NO REPAIR TO BE DONE ON THE PLUMBING. IT IS OPERATING AS IT WAS DESIGNED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • May 31, 2025, 2:27 PM
DATE OF COMPLETION: 6/7/25 PARTS USED: LINE: WARR03 PN: 822062839 COST: 70.97 QTY: 1 LINE: WARR04 COST: 39.27 QTY:1 LINE: WARR01 COST: 1196.49 QTY:1 @Bonnie K PLEASE UPLOAD THE INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 2, 2025, 9:50 AM
We will need the final RO as well. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Bonnie Korte
dealer or external • Jun 2, 2025, 9:51 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 2, 2025, 12:05 PM
Thank you! Just need the Final RO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 3, 2025, 10:42 AM
@Kaitlyn R @Michelle A @ANNA F Please upload the final ro. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 11:44 AM
@Alix M FINAL RO UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:46 AM
@Kaitlyn R Did you mean to state the work was done 5/7/25? Up above you state 6/7/25. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:48 AM
I have emailed GD to re-approve the PA as this has timed out. I will need correct date of completion for this and we will most likely only have today to submit before it times out again.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2025, 1:18 PM
@Alix M SORRY FOR THE FAT FINGERS. YES, YOU ARE CORRECT. 5/7/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 4, 2025, 1:44 PM
Claim 902393 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:33 PM
This paid on 6/11/25 on check 606814 for $1,735.49
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf
Processed summary
10559
GRE 8220 • Alix • grand-design
Heat 58 • comments 50 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/11/25 on check 606814 for $1,735.49
Open claim

Dealer comment scorecard

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