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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10552 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Jun 10, 2024, 3:57 PM
PLEASE REQUEST 3 HOURS OF LABOR FOR JOB #1. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jun 10, 2024, 4:53 PM
781980 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Jun 11, 2024, 3:10 PM
@Kaitlyn R @ANNA F @Bonnie K From GD: need a photo of the s/n yet and vendor requires the refrigerator sheet to be filled out also --------------------there is a recall-910029 that must be done before customer picks up his unit. *Added sheet to folder
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
ANNA FREEMAN
dealer or external • Jun 13, 2024, 4:30 PM
@Alix M UPLOADED VENDOR FORM AND UPDATED RO WITH RECALL ADDED, WAITING ON CUSTOMER PIC OF SERIAL #
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jun 13, 2024, 7:57 PM
Uploaded form and added recall line, Waiting on s/n picture, will need to be uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Jun 20, 2024, 3:13 PM
@ANNA F Any update on the photo of the s/n
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 11:11 AM
THIS IS A PERMANENTLY PARKED UNIT, THE NEXT TIME OUR TECHNICIAN IS IN THE AREA I WILL HAVE HIM DO THE TESTING FURRION HAS SUGGESTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/10552A.pdf
Crystal Kemmerlin
processor • Jun 27, 2024, 5:14 PM
@ANNA F GD: go ahead and replace the refrigerator and you need to send back the COMPRESSOR DRIVER BOARD-2022128891:C-FCR16DCASA-060 from the bad refrigerator att.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jun 27, 2024, 5:16 PM
Line 1 approved 1.5 Line 2 (recall) approved .4
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 3:08 PM
@ANNA F @Bonnie K Completion date?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 3:09 PM
@Crystal K JULY 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 5:26 PM
@ANNA F GD: go ahead and replace the refrigerator and you need to send back the COMPRESSOR DRIVER BOARD-2022128891:C-FCR16DCASA-060 from the bad refrigerator att. Sarah H.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 5:26 PM
@ANNA F GD: go ahead and replace the refrigerator and you need to send back the COMPRESSOR DRIVER BOARD-2022128891:C-FCR16DCASA-060 from the bad refrigerator att. Sarah H.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 5:34 PM
818483 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Jul 16, 2024, 1:37 PM
@ANNA F @Bonnie K From GD: LINE 1 - **pending part return**PLEASER READ NOTES BELOW. PENDING PART RETURN for the COMPRESSOR DRIVER BOARD FOR THE BAD REFER TO GDRV - ATTN: SARAH H - 11356 CR 2 - BLDG 7 - CUSTOMER SERVICE, MIDDLEBURY, IN 46540**RY 7/16/24 LINE 2 - DO YOU HAVE PARTS TO CLAIM FOR THE REPLACEMENT QUICK DISCONNECT AND AN INVOICE FOR IT? THANK YOU. RY 7/16/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Bonnie Korte
dealer or external • Jul 17, 2024, 3:30 PM
@Crystal K Priority Mail® 4204654096329405830109355115198263Scheduled delivery date: 07/20/2024 Shipped To: GRAND DESIGN ATTN SARAH H 11356 COUNTY ROAD 2 BLDG 7 MIDDLEBURY IN 46540-9632 US $8.25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Crystal Kemmerlin
processor • Jul 17, 2024, 4:06 PM
Noted return information into GD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Aug 1, 2024, 8:58 AM
@Bonnie K @ANNA F Line 2: DO YOU HAVE PARTS TO CLAIM FOR THE REPLACEMENT QUICK DISCONNECT AND AN INVOICE FOR IT? THANK YOU. RY 7/16/24 Looks like comment was missed on the post above. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
ANNA FREEMAN
dealer or external • Aug 1, 2024, 9:45 AM
@Alix M I DONT BELIEVE SO, THE CORRECTION SAYS NO LEAKS OR CRACKS FOUND.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Aug 1, 2024, 10:02 AM
Added notes and resubmitted for payment. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Alix Mongiat
processor • Aug 21, 2024, 10:00 AM
This paid on 8/14/24 on check 566655
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10552/10552/MORSETH- MAYER.pdf
Processed summary
10552
GRE 8220 • Alix • grand-design
Heat 23 • comments 21 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/14/24 on check 566655
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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