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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10547 • GRE 8220.
Alix Mongiat
processor • Jul 17, 2024, 9:12 AM
@Bonnie K @michelle g @ANNA F Does this need a PA? It was placed in the information needed folder, not sure if there is a reason. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
michelle gray
dealer or external • Jul 17, 2024, 9:13 AM
Yes it does! I'm sorry I must have added it in the wrong folder. I apologize
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 17, 2024, 9:25 AM
No worries! Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Crystal Kemmerlin
processor • Jul 17, 2024, 10:34 AM
1987672 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 17, 2024, 10:52 AM
@ANNA F @Bonnie K @Kaitlyn R From FR: claim form sent via email *I have uploaded it to this folder. Please complete and let us know when you have uploaded the completed form so we can add it in to FR. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 22, 2024, 8:56 AM
Were you able to get the form completed for us to upload to FR? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 23, 2024, 4:39 PM
Completed form has been uploaded to FR. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 24, 2024, 1:50 PM
For and photos have been submitted to the vendor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:14 AM
Emailed FR to follow up on claim as we have not heard anything.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Aug 1, 2024, 12:19 PM
@ANNA F @Kaitlyn R Thank you for the claim form and pictures, this tire has been approved under our No Excuses Guarantee.  Am I shipping a tire to the customer or to the dealer? Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
ANNA FREEMAN
dealer or external • Aug 20, 2024, 4:25 PM
@Alix M WE ORDERED A TIRE FROM FR. I HAVE NEVER DONE A TIRE WARRANTY BEFORE SO I DID NOT KNOW THEY SHIPPED THEM DIRECT. I HAVE ATTACHED THE INVOICE AND FINAL RO. I WILL MOVE THIS ONE TO SUBMIT. IM NOT SURE HOW THEY WILL WANT US TO HANDLE IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Aug 20, 2024, 4:50 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Alix Mongiat
processor • Aug 30, 2024, 8:40 AM
This paid on 8/20/24 on check 2834046
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10547/MARTINSON.pdf
Processed summary
10547
GRE 8220 • Alix • forest-river
Heat 17 • comments 13 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/20/24 on check 2834046
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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