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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10486B • GRE 8220.
Crystal Kemmerlin
processor • Jun 17, 2024, 12:00 PM
@ANNA F would this correction be a repair or replace?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Crystal Kemmerlin
processor • Jun 17, 2024, 12:01 PM
@michelle g would this correction be a repair or replace?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Crystal Kemmerlin
processor • Jun 17, 2024, 12:11 PM
1954589 in draft for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
michelle gray
dealer or external • Jun 17, 2024, 1:27 PM
@Crystal K It will be a replacement. It will be .4 for each door. .8 total
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jun 17, 2024, 3:45 PM
Also, there is a recall on this unit 22V556, 2022-368 - LCI AWNINGS 22E-055
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
michelle gray
dealer or external • Jun 18, 2024, 9:14 AM
@Alix M I can add that on there as well, and check the awning out for the recall when it comes in for the cabinet door replacement.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jun 18, 2024, 9:21 AM
@michelle g You'll probably want to add the recall to a different WO once the unit comes in as we can't get a pre-auth until we know if its just an inspection or a replacement of the fabric. I was just letting you know there is a recall so you can get it checked out.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
michelle gray
dealer or external • Jun 18, 2024, 1:23 PM
@Alix M Ok, I will transfer it to a new work order. Would you like me to add it to pre auth file right away or after we inspect the unit?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jun 18, 2024, 1:28 PM
After. If you end up needing to replace the fabric, you’ll need to include that in the pre auth request.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
michelle gray
dealer or external • Jun 18, 2024, 1:37 PM
@Alix M PERFECT i WILL TRANSFER IT OFF AND JUST ADD NOTE OF RECALL FOR WHEN IT COMES IN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jun 18, 2024, 4:00 PM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
ANNA FREEMAN
dealer or external • Jul 26, 2024, 8:32 AM
@Alix M WORK COMPLETED 7/24. FINAL RO UPLOADED. INVOICE FOR PART AND FRT UPLOADED. MOVED TO SUBMIT FOLDER. OTHER LINES TRANSFERED TO RO 10486C I WILL PUT THEM IN PRE AUTH NOW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jul 26, 2024, 9:03 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Alix Mongiat
processor • Jul 31, 2024, 8:28 AM
This paid 7/26/24 on check 2818670
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10486B/OURADA.pdf
Processed summary
10486B
GRE 8220 • Alix • forest-river
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid 7/26/24 on check 2818670
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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