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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10470B • GRE 8220.
Alix Mongiat
processor • Sep 20, 2024, 7:45 AM
@michelle g @ANNA F @Bonnie K Please add the VIN to the WO. I see a photo of the VIN, but it is blurry and it should be put on the WO. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
michelle gray
dealer or external • Sep 20, 2024, 9:07 AM
@Alix M 573TE2526M3421335
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Sep 20, 2024, 9:46 AM
What is the recall number?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Sep 20, 2024, 9:47 AM
What is the recall number?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Sep 20, 2024, 9:51 AM
PA 809700 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Sep 20, 2024, 4:41 PM
@michelle g @ANNA F @Bonnie K This was approved for 1.6 hours **photos due at claims for payment  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Kaitlyn Reinwand
dealer or external • Oct 4, 2024, 3:27 PM
PARTS USED: 822062704 - DOOR PULL 1 1/2 X 4 SATIN NICKEL EURO HANDLE W/ROUNDED EDGES COST: $2.09 PRICE: $2.72 AMT USED: 22 TOTAL: $59.8
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 4, 2024, 4:18 PM
@Kaitlyn R Date completed? Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Kaitlyn Reinwand
dealer or external • Oct 4, 2024, 4:20 PM
5/30/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 4, 2024, 4:21 PM
Do you mean 9/30? Thanks!! If the work completed date matches the Promised date, just let me know. Sorry if it seems tedious that I am asking you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Kaitlyn Reinwand
dealer or external • Oct 4, 2024, 4:34 PM
@Alix M Your good girl! I'm just starting to do this portion of it in place of Anna.. So i'm learning new things! Just let me know things that you need. and no.. the work was completed on 5/30 (*face palm*) it just wasn't submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 7, 2024, 9:53 AM
Claim 841942 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 8, 2024, 7:50 AM
@Kaitlyn R @ANNA F From GD: please provide the invoice for your handles. It does not come up in the GDRV system by the Unit VIN. 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 14, 2024, 11:31 AM
@Kaitlyn R @ANNA F @Bonnie K Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Oct 22, 2024, 9:01 AM
Do you have an invoice for the handles that were used on this WO? GD asked for it at the beginning of October. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Kaitlyn Reinwand
dealer or external • Oct 22, 2024, 9:41 AM
@Bonnie K SHE NEEDS AN INVOICE FROM THESE HANDLES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Kaitlyn Reinwand
dealer or external • Oct 25, 2024, 10:01 AM
@Bonnie K ALIX STILL NEEDS AN INVOICE FOR THE HANDLES SO WE CAN GET PAID.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Nov 14, 2024, 8:11 AM
@Bonnie K When you add an invoice, please move to Claims Corrected- I didn't see the invoice was added until just now because GD sent an email on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Nov 14, 2024, 8:11 AM
Claim 841942 has been resubmitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Alix Mongiat
processor • Nov 22, 2024, 8:16 AM
This paid on 11/20/24 on check 580452
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10470B/WEAVEL.pdf
Processed summary
10470B
GRE 8220 • Alix • grand-design
Heat 22 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 11/20/24 on check 580452
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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