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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10465 • GRE 8220.
Alix Mongiat
processor • May 20, 2024, 11:10 AM
@Bonnie K Can you make sure these are being put in the proper folders? This is just hanging out in the main folder, not an individual folder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • May 20, 2024, 11:12 AM
@Bonnie K Can you make sure these are being put in the proper folders? This is just hanging out in the main folder, not an individual folder. Thanks! @Heidi H @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • May 20, 2024, 11:17 AM
PA 776156 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Crystal Kemmerlin
processor • May 20, 2024, 8:21 PM
@Bonnie K Grand Design-- obtain estimate from sublet company for repair
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Crystal Kemmerlin
processor • May 21, 2024, 6:43 AM
@ANNA F Grand Design-- obtain estimate from sublet company for repair
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • May 22, 2024, 8:56 AM
@Bonnie K @Kaitlyn R Tagging you for above- GD is requesting an estimate from a sublet company for repairing the recliner instead of replacing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
michelle gray
dealer or external • May 23, 2024, 9:46 AM
@Crystal K We do not have a sublet on this because, we are recommending replacement. There is a quarter size hole in the fabric, there is not a good way to repair the hole. Please let me know if there is further information needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Crystal Kemmerlin
processor • May 23, 2024, 10:31 AM
added comments and resubmitted PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • May 23, 2024, 1:57 PM
GD requested a copy of the DAF, I updated notes stating a copy was not available as Greeneway did not sell the unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • May 28, 2024, 12:37 PM
This is pending a copy of the DAF from the selling dealer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Crystal Kemmerlin
processor • May 28, 2024, 2:37 PM
PA approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
ANNA FREEMAN
dealer or external • Jul 27, 2024, 12:56 PM
@Alix M WORK COMPLETED 07/27. INVOICE FOR PART AND FRT UPLOADED MOVING TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • Jul 28, 2024, 10:57 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Alix Mongiat
processor • Jul 31, 2024, 1:22 PM
This paid on 7/31/24 on check 564455
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10465/10465.pdf
Processed summary
10465
GRE 8220 • Alix • grand-design
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/31/24 on check 564455
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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