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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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193
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Focused evidence thread

Thread evidence for 10435 • GRE 8220.
Alix Mongiat
processor • May 14, 2024, 2:57 PM
PA 774858 was submitted for lines 2, 3, 4 and 8. The others are NPF
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • May 15, 2024, 4:12 PM
@Bonnie K @Kaitlyn R @michelle g Job 4: need photo of the s/n model number on the axle.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
michelle gray
dealer or external • May 16, 2024, 4:01 PM
I ADDED THE AXLE TAG FOR YOU.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • May 16, 2024, 5:08 PM
Photo has been added and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Crystal Kemmerlin
processor • May 20, 2024, 8:09 PM
@michelle g @ANNA F  line- 2-560043- need photo of the s/n model number on the axle. this is not the axle tag- it will be about the center of the beam
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Crystal Kemmerlin
processor • May 20, 2024, 8:13 PM
@michelle g @ANNA F  Line 4- need photo of the s/n model number on the axle. this is not the axle tag- it will be about the center of the beam
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
ANNA FREEMAN
dealer or external • May 21, 2024, 6:08 AM
@Crystal K We will try to get this today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
michelle gray
dealer or external • May 22, 2024, 3:19 PM
@Crystal K i HAVE ATTACHED THE PHOTOS OF THE OTHER STICKER ON THE AXLE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Crystal Kemmerlin
processor • May 22, 2024, 3:53 PM
Added new photo of axle to claim and resubmitted PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Crystal Kemmerlin
processor • May 22, 2024, 3:55 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Crystal Kemmerlin
processor • May 23, 2024, 10:26 AM
@michelle g @ANNA F per GD-not the right tag
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
michelle gray
dealer or external • May 23, 2024, 10:30 AM
@Crystal K I will look for another tag I guess, but There was no other tag on the axle. We have now uploaded both on here, and they are the only two i saw on there. I will check again but can they give a location of this number they need?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
michelle gray
dealer or external • May 23, 2024, 11:06 AM
@Crystal K I added more pictures of the axle tags. I have now added all the the tags we can see on the axle for this customer. Please let me know if there is more needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • May 23, 2024, 9:29 PM
Uploaded new photos and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • May 28, 2024, 12:35 PM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • Jul 15, 2024, 2:31 PM
@ANNA F @Bonnie K Date work was completed please! Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 3:07 PM
@Alix M JUNE 27
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • Jul 15, 2024, 3:43 PM
@Bonnie K Can you tell me what line this goes with and the quantity used?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/LCI 7083683.pdf
Alix Mongiat
processor • Jul 15, 2024, 4:49 PM
waiting on response regarding the invoice that was uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 4:52 PM
@Alix M WE USED EVERYTHING ON THE INVOICE AND BELONGS WITH LINE 4 PART NUMBERS ON WORK ORDER ARE 822028188 AND 822028189
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/LCI 7083683.pdf
Alix Mongiat
processor • Jul 15, 2024, 4:53 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/LCI 7083683.pdf
Alix Mongiat
processor • Jul 15, 2024, 5:03 PM
Claim 818471 has been submitted for approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • Jul 16, 2024, 1:34 PM
@ANNA F @Bonnie K @michelle g Line 4: From GD- You stated one side was changed but are claiming 2 LH brake assembly's and 2 RH brake assembly's. Please review and correct part amounts being claimed. KJ 7/16
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
ANNA FREEMAN
dealer or external • Jul 22, 2024, 11:18 AM
WE ORIGINALLY ORDERED A REPLACEMENT FROM GRAND DESIGN, PART # 120342. THAT PART HAD THE SAME ISSUE AS THE ORIGINAL ASSEMBLY. PLEASE SEE VIDEO UPLOADED. THIS IS NOT THE FIRST TIME WE HAD ISSUES WITH THIS SPECIFIC PART. WE THEN ORDERED A BRAKE ASSEMBLY FROM LIPPERT DIRECTLY AND THEY TOLD US TO REPLACE ALL 4 AND NOT DO JUST ONE. WE BELIEVE THAT GD MAY HAVE GOTTEN A BAD BATCH OF ASSEMBLIES PART # 120342 AS WE HAVE HAD THE SAME ISSUE WITH EVERY ONE WE HAVE RECEIVED. ALL 4 BREAK ASSEMBLIES WERE CHANGED OUT ON THIS UNIT PER ADVICE FROM LIPPERT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
ANNA FREEMAN
dealer or external • Jul 22, 2024, 11:19 AM
@Alix M WE ORIGINALLY ORDERED A REPLACEMENT FROM GRAND DESIGN, PART # 120342. THAT PART HAD THE SAME ISSUE AS THE ORIGINAL ASSEMBLY. PLEASE SEE VIDEO UPLOADED. THIS IS NOT THE FIRST TIME WE HAD ISSUES WITH THIS SPECIFIC PART. WE THEN ORDERED A BRAKE ASSEMBLY FROM LIPPERT DIRECTLY AND THEY TOLD US TO REPLACE ALL 4 AND NOT DO JUST ONE. WE BELIEVE THAT GD MAY HAVE GOTTEN A BAD BATCH OF ASSEMBLIES PART # 120342 AS WE HAVE HAD THE SAME ISSUE WITH EVERY ONE WE HAVE RECEIVED. ALL 4 BREAK ASSEMBLIES WERE CHANGED OUT ON THIS UNIT PER ADVICE FROM LIPPERT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • Jul 22, 2024, 11:54 AM
Added notes and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Alix Mongiat
processor • Jul 24, 2024, 8:40 AM
This paid on 7/23/24 on check 563472
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10435/10435/gauthier.pdf
Processed summary
10435
GRE 8220 • Alix • grand-design
Heat 33 • comments 27 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/23/24 on check 563472
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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