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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10422 • GRE 8220.
Crystal Kemmerlin
processor • May 14, 2024, 5:12 PM
1917981 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 15, 2024, 7:48 AM
@Bonnie K @michelle g @Kaitlyn R From FR: attach photos of where the water leak is infratrating from When pictures are added please tag us and move folder to information corrected. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 15, 2024, 9:02 AM
@Alix M I have added additional pictures. Please let me know if you need anything else. Customer wants his unit back asap if possible.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 15, 2024, 9:18 AM
Photos requested attached to PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 15, 2024, 4:04 PM
@michelle g @Bonnie K @Kaitlyn R From FR: can you attach photos of the slide roof exterior fascia and corner caps where the butyl tape meet
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 16, 2024, 3:59 PM
@Alix M i HAVE ATTACHED THE OTHER PICTURES REQUESTED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 16, 2024, 4:20 PM
Photos have been uploaded. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 17, 2024, 8:11 AM
@michelle g @Bonnie K @Kaitlyn R From FR: we need to see the exterior fascia and corner caps from the slide roof on top
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 17, 2024, 11:35 AM
@Alix M i ADDED PICTURES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 17, 2024, 12:09 PM
Uploaded new photos. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 17, 2024, 1:24 PM
@Bonnie K @michelle g @Kaitlyn R From FR: can you attach photos of the slide roof exterior fascia and corner caps where the butyl tape meet this is from on top of the slide roof itself
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 17, 2024, 3:50 PM
New photos have been uploaded to FR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Alix Mongiat
processor • May 20, 2024, 9:48 AM
This has been approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 21, 2024, 10:16 AM
I have added the finalized copy of the bill, unit is completed and moved to ready to submit. please let me know if anything else is needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 10:29 AM
@michelle g this part isn't listed in FR, a receipt is required.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 12:29 PM
@michelle g When uploading a new document please move to information corrected so we know a change has been made, or tagging us in a comment. Can you please verify the quantity of part and price as there are quite a few differences throughout invoices/work orders?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 12:29 PM
@michelle g When uploading a new document please move to information corrected so we know a change has been made, or tagging us in a comment. Can you please verify the quantity of part and price as there are quite a few differences throughout invoices/work orders?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 12:34 PM
@michelle g When uploading a new document please move to information corrected so we know a change has been made, and also tagging us in a comment. Can you please verify the quantity of part and price as there are quite a few differences throughout invoices/work orders?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 21, 2024, 1:04 PM
i DID NOT UPLOAD ANYTHING ON THIS FORM. bUT THANK YOU FOR THE REMINDER. tHIS IS A PART WE STOCK SO WE ORDER IT IN BULK NOT SPECIFICALLY FOR EACH UNIT. WE USED 12 FEET OF THE SEAL PER THE WORK ORDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 2:04 PM
Apologies, it does show an invoice was uploaded to the claim folder. We would just need this folder moved to the corrected folder when something had been added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
michelle gray
dealer or external • May 21, 2024, 2:48 PM
i HAVE MOVED IT TO CORRECTED, BUT CLAIM SHOULD BE READY TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 21, 2024, 5:41 PM
1917981 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Crystal Kemmerlin
processor • May 29, 2024, 9:15 AM
Claim paid $57.50 Check # 2784846
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10422/HUFF.pdf
Processed summary
10422
GRE 8220 • Alix • forest-river
Heat 32 • comments 23 • follow-ups 1 • blocker Ready to close
Last author processor • Crystal Kemmerlin
Claim paid $57.50 Check # 2784846
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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