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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10412 • GRE 8220.
Crystal Kemmerlin
processor • May 7, 2024, 7:04 PM
PA 773037 submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • May 8, 2024, 4:35 PM
@Bonnie K @Kaitlyn R Job #3: From Grand Design Please provide a video of the noise for the vendor preferably with the unit away from the wall.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Kaitlyn Reinwand
dealer or external • May 9, 2024, 9:27 AM
I GOT THIS TO A TECHNICIAN TO GET A VIDEO. I WILL UPLOAD AS SOON AS HE PROVIDES IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Kaitlyn Reinwand
dealer or external • May 9, 2024, 11:26 AM
I JUST UPLOADED A VIDEO OF THE REFRIGERATOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • May 9, 2024, 12:53 PM
Emailed video to Grand Design- PA would not let me upload.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • May 15, 2024, 7:53 AM
Video was resent to sgallagher@granddesignrv.com.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • May 20, 2024, 9:40 AM
@Kaitlyn R @Bonnie K Sent video to vendor, they are now requesting that the refrigerator will need to be pulled out and back panel removed to help pinpoint the cause/issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • May 21, 2024, 11:46 AM
@Kaitlyn R @Bonnie K @ANNA F Sent video to vendor, they are now requesting that the refrigerator will need to be pulled out and back panel removed to help pinpoint the cause/issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2024, 4:57 PM
ADDED VIDEO OF REFER RUNNING PULLED OUT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • May 21, 2024, 6:41 PM
I have emailed the new video to GD. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • May 23, 2024, 10:23 AM
PA 773037 approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • Jun 4, 2024, 6:13 PM
Emailed GD regarding line 1, can be submitted after receiving an input.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • Jun 4, 2024, 7:22 PM
Emailed GD regarding line 1, can be submitted after receiving input.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • Jun 5, 2024, 12:04 PM
808085 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • Jun 7, 2024, 8:34 AM
@Kaitlyn R @ANNA F @Bonnie K Do you have an invoice for the refrigerator? GD is asking if we want to claim shipping. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Bonnie Korte
dealer or external • Jun 7, 2024, 8:59 AM
@Alix M I just added this morning
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Crystal Kemmerlin
processor • Jun 7, 2024, 9:54 AM
Shipping added to claim, and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:33 AM
@Crystal K this paid on 6/12/24 on check 557922 for $2,907.26
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10412/10412.pdf
Processed summary
10412
GRE 8220 • Alix • grand-design
Heat 20 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Crystal K this paid on 6/12/24 on check 557922 for $2,907.26
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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