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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10338 • GRE 8220.
Alix Mongiat
processor • Apr 23, 2024, 9:42 AM
@Bonnie K @michelle g We will need corrections provided along with requested labor times. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 2:24 PM
@Alix M This unit has not been in our shop yet. It is scheduled to come in on Monday the 29th. Once a tech looks at and diags I will update and submit the corrections.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • Apr 29, 2024, 7:43 PM
Thank you! We will wait for the revised copy. Please let us know when you upload it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • May 8, 2024, 9:15 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • May 20, 2024, 9:50 AM
@ANNA F @Bonnie K Do you have an update on this? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
michelle gray
dealer or external • May 20, 2024, 2:53 PM
I am uploading a new work order with notes from technicians.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • May 20, 2024, 7:42 PM
@Bonnie K @Kaitlyn R @michelle g We will need photos for line 8. I have submitted the claim for approval and will add the photos once you upload them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • May 20, 2024, 7:50 PM
@Bonnie K @Kaitlyn R @michelle g We will need photos for lines 8 and 15. I have submitted the claim for approval and will add the photos once you upload them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • May 20, 2024, 7:52 PM
PA 776411 has been submitted for approval. I have lines 7, 9, 12 and 16 as NPF and GD does not pay NPF.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
ANNA FREEMAN
dealer or external • May 21, 2024, 7:24 AM
@Alix M @michelle g Alix, Michelle is uploading new WO with tech notes, please let us know if more info is needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • May 21, 2024, 8:16 AM
We are good- this was entered in last night for approval. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/10338.pdf
Alix Mongiat
processor • May 21, 2024, 12:39 PM
@Bonnie K @Kaitlyn R @michelle g @ANNA F Line 6: From GD need photos of the axle or axles that the center ones come off of.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2024, 12:45 PM
OKAY. ONCE IT STOPS RAINING OR I AM ABLE TO HAVE A TECHNICIAN BRING IT IN I WILL GET A PICTURE OF IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Kaitlyn Reinwand
dealer or external • May 22, 2024, 3:50 PM
ADDED PICTURE OF AXLE TAG
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • May 23, 2024, 11:41 AM
Added photo and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Crystal Kemmerlin
processor • May 25, 2024, 3:31 PM
Line 1-approved .2 Line 2 -approved .2 Line 3-approved .2 Line 4-approved .5 Line 5-approved .5 Line 6-approved .5 Line 8- approved .5 Line 10-approved .2 Line 11-approved .2 Line 12-approved .2 Line 14-approved .5 Line 15-approved .2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
michelle gray
dealer or external • Jun 10, 2024, 12:11 PM
@Alix M @Crystal K @Bonnie K i HAVE ADDED THE FINAL INVOICE FOR REPAIRS, bONNIE IF YOU COULD ADD IN THE PART INVOICES THAT WOULD BE GREAT. mOVING FOLDER TO READY TO SUBMIT.,
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Bonnie Korte
dealer or external • Jun 10, 2024, 1:00 PM
@Alix M @Crystal K THE INVOICES HAVE BEEN ADDED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Bonnie Korte
dealer or external • Jun 10, 2024, 1:00 PM
@Alix M @Crystal K THE INVOICES HAVE BEEN ADDED, ONE THE INVOICES DOES HAVE A DIFFERENT VIN NUMBER BUT IT WAS THE ONLY ONE I COULD FIND
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • Jun 10, 2024, 1:20 PM
@michelle g @Bonnie K Need work started and completed dates please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Bonnie Korte
dealer or external • Jun 10, 2024, 1:41 PM
@Alix M WORK STARTED ON MAY 9 AND FINISHED ON JUNE 10
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • Jun 10, 2024, 1:51 PM
This has been submitted for payment 809287
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
michelle gray
dealer or external • Jun 10, 2024, 2:52 PM
@Alix M Drop off date was 5/8 - completion date is 6/28. Labor was first clocked in for diag 5/9 had to wait on decals to arrive before could complete unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:28 AM
This paid on 6/12/24 on check 557922
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10338/wichinski.pdf
Processed summary
10338
GRE 8220 • Alix • nucamp
Heat 30 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/12/24 on check 557922
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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