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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10323 • GRE 8220.
Bonnie Korte
dealer or external • May 3, 2024, 3:48 PM
looking at 10 hours to replace fiberglass and 1 hour to replace compartment door and .5 for all the other lines
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Crystal Kemmerlin
processor • May 3, 2024, 3:59 PM
@Bonnie K Can we have a correction on line 1 please?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Bonnie Korte
dealer or external • May 3, 2024, 4:00 PM
we need to replace it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Crystal Kemmerlin
processor • May 3, 2024, 4:01 PM
Thank you, just making sure that's all we need.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Crystal Kemmerlin
processor • May 3, 2024, 4:56 PM
Submitted PA 772102.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 6, 2024, 11:26 AM
@Bonnie K @michelle g From GD: please provide DAF this unit was delivered 8/9/22 warranty expired 3/25/24 Line 4: Did you adjust the camber on the door ? Did that fix the issue ? 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Bonnie Korte
dealer or external • May 6, 2024, 4:15 PM
THIS WAS ALL DOCUMENTED ON A DIFFERENT WORK ORDER IN NOVEMBER 2023 BUT WAS NOT DONE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 7, 2024, 9:32 AM
@Bonnie K What is that WO number and was it entered into the GD system? They will still need the same information. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Bonnie Korte
dealer or external • May 7, 2024, 5:00 PM
Once Ids is back up and running I will let you know. Also I don't believe that it was claimed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 10, 2024, 8:55 AM
@Kaitlyn R Following up on this. I know Bonnie stated below that it was on a different WO from November 2023.. But they will still need this information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 10, 2024, 9:01 AM
I do not see this in Grand Design at all from a previous WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Kaitlyn Reinwand
dealer or external • May 10, 2024, 9:34 AM
@Alix M The kitchen door was previously looked at on RO:8306E (Claim #730621). The customer concern was that the door was not closing properly and it still is not. It is the result of the door bowing. The items are results of the work order that began in November of 2023 (RO:8306) THIS WHOLE SERVICE HISTORY FOR THIS CUSTOMER IS CONFUSING. IM SORRY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 10, 2024, 9:52 AM
Added notes to the claim to see if GD will approve. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Kaitlyn Reinwand
dealer or external • May 10, 2024, 10:56 AM
thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 13, 2024, 8:30 AM
@Kaitlyn R @Bonnie K GD is still requesting the DAF. Please provide. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Kaitlyn Reinwand
dealer or external • May 14, 2024, 11:57 AM
I ADDED A PICTURE OF THE DAF
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Crystal Kemmerlin
processor • May 14, 2024, 12:42 PM
Thank you Kaitlyn, when making a change and commenting please move claim to folder 4- PA information corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Crystal Kemmerlin
processor • May 14, 2024, 12:42 PM
DAF uploaded to PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • May 15, 2024, 4:09 PM
Line 1 was denied: not noted on DAF Line 2 was approved for 0.2 (requested 0.5) Line 3 was denied NPF Line 4 was approved for 1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 12:12 PM
LABOR COMPLETION: 10/17/2024 822061756- DOOR BAGGAGE 725 BAG 52 X 22 POLAR WHITE RD4 SD TH 52X22 BK VXNHG F1.188x2 WSPL SOL LK737LK738 PNCH COST: 375.51 PRICE:337.96 QTY:1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • Nov 7, 2024, 1:09 PM
Claim #851051 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:36 AM
This paid on 11/13/24 on check 579597
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10323/10323.pdf
Processed summary
10323
GRE 8220 • Alix • grand-design
Heat 26 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 11/13/24 on check 579597
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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