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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10321 • GRE 8220.
Kaitlyn Reinwand
dealer or external • May 9, 2024, 3:54 PM
PLEASE SUBMIT LINE 3 (DIAG)ONLY. REFERENCE CLAIM #:00610694 LABOR: 2 HOURS THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • May 9, 2024, 5:22 PM
PA 773773 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • May 13, 2024, 8:27 AM
This was approved Vendor will goodwill a new cable and handle assembly, no mark up or labor. The goodwill part number is:381462-STAR GLOBAL PARACHUTE PULL (LONG)  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 15, 2024, 5:50 PM
ON LINE DIAG, GD HAS GOODWILLED A CABLE AND HANDLE. THE CUSTOMER ALREADY TRIED THIS BY PURCHASING THEIR OWN. IT IS NOT THE REMEDY PER OUR TECHNICIAN IT IS ACTUALLY THE LOCKING MECHANISM FOR THE FOOT REST. THE PART GD IS GOOD WILLING WILL NOT FIX THE CUSTOMERS ISSUE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 15, 2024, 5:50 PM
@Alix M ON LINE DIAG, GD HAS GOODWILLED A CABLE AND HANDLE. THE CUSTOMER ALREADY TRIED THIS BY PURCHASING THEIR OWN. IT IS NOT THE REMEDY PER OUR TECHNICIAN IT IS ACTUALLY THE LOCKING MECHANISM FOR THE FOOT REST. THE PART GD IS GOOD WILLING WILL NOT FIX THE CUSTOMERS ISSUE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
michelle gray
dealer or external • May 16, 2024, 4:22 PM
@ANNA F @Alix M CMR CALLED TODAY, CMR STATES GD GAVE THEM A AUTH#773773 AND THEY ARE REPLACING COMPLETE THEATRE SEATING, NOT THE CABLE. HAS THERE BEEN UPDATE TO THE CLAIM ON OUR SIDE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • May 16, 2024, 4:40 PM
From GD: Case #610694 GDRV will replace recliner as a professional courtesy to assist the customer.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • May 16, 2024, 4:40 PM
This has now been approved for 2 hours labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
michelle gray
dealer or external • May 16, 2024, 5:44 PM
Thank you, I will follow up with customer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 21, 2024, 11:25 AM
@Alix M Will GD be sending a NCP, or do we need to order one. If we need to order one which part do they want us to order since original is NLA?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • May 21, 2024, 11:43 AM
I have reached out to GD and will let you know what they say. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 31, 2024, 8:25 AM
@Alix M @michelle g I SPOKE WITH SONYA GALLAGHER @ GD THIS MORNING AND HAVE PLACED THE ORDER FOR THE REPLACEMENT RECLINER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
michelle gray
dealer or external • Jun 7, 2024, 4:11 PM
@Alix M @ANNA F do WE HAVE ANY UPDATE ON ETA OF SEATING?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • Jun 7, 2024, 4:17 PM
I sent an email to Sonya just now, but I haven't heard anything as Anna was the one that placed the order. I will let you know what I hear back. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • Jun 10, 2024, 8:43 AM
@michelle g @ANNA F Sonya said the recliner was approved, but needs to be ordered in the dealer portal, she cannot place orders for dealerships.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
ANNA FREEMAN
dealer or external • Jun 10, 2024, 9:01 AM
@Alix M @michelle g. It was ordered through our RO and is on a PO. I just checked on it this morning it shipped last Friday.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
michelle gray
dealer or external • Jun 14, 2024, 1:01 PM
@Alix M @Crystal K I am moving folder to ready to submit. we received the couch and replaced and new couch with working properly. @Bonnie K will add the invoice for the couch. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • Jun 14, 2024, 2:58 PM
Thank you. We will submit this once we get the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Bonnie Korte
dealer or external • Jun 14, 2024, 3:04 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • Jun 14, 2024, 3:11 PM
This has been submitted for payment Claim #810802
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Alix Mongiat
processor • Jun 19, 2024, 2:17 PM
This paid on 6/19/24 on check 558989
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10321/MATHYS WORK ORDER.pdf
Processed summary
10321
GRE 8220 • Alix • grand-design
Heat 25 • comments 21 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/19/24 on check 558989
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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