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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Claims with comments
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Active last 7d
193
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31
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Focused evidence thread

Thread evidence for 10315 • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 11:41 AM
@Bonnie K Just letting you know we got a notification when entering this that there is a recall on this unit regarding the awning (22V556, 2022-368-LCI Awnings 22E-055)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 18, 2024, 11:44 AM
PA #1888128 submitted for approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 11:53 AM
WE ADDED A LINE FOR THE AWNING RECALL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 18, 2024, 5:52 PM
This is a duplicate.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315.pdf
Ashlee Olsen
processor • Apr 18, 2024, 5:58 PM
If you get duplicates like this, make a note like you did, and move them to the write off folder please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315.pdf
Stephanie Kendziorski
processor • Apr 18, 2024, 8:55 PM
@Bonnie K - Before we can add the line in FR for PA, we will need to know what is being done. There are three flat rate codes, one of which is just for an inspection for .3. The other two are for a fabric replacement (1.5 hours) or a repair to the welds (.3). We need to know which one to submit for PA, and we will also need photos. See information below. THIS REPAIR CODE WILL NEED TO BE USED FOR EITHER THE REPAIR I.E. WLEDS OR THE REPLACEMENT OF THE FABRIC. THE TIME FOR REPAIR IS .30 HRS. THE TIME FOR FABRIC REPLACEMENT IS 1.5 HRS. THIS INCLUDES INSPECTION TIME. A CLAIM WILL NEED TO BE FILED THROUGH DEALER CONNECT WITH CLEAR PHOTO OF THE AWNING TAG AND PHOTOS FOR THE INSPECTION, AS WELL AS OF ANY ISSUES IF REPAIRS OR REPLACEMENT ARE NEEDED. YOU MAY CONTACT YOUR FOREST RIVER REPRESENTATIVES OR LIPPERT COMPONENTS TO PLACE THE ORDER IF A REPLACEMENT FABRIC IS NEEDED. PICTURES ARE REQUIRED FOR THE REMEDY AND/OR INSPECTION AFTER INSTALLATION. PICTURES OF THE REMEDY ARE A CONDITION OF PAYMENT IN WHICH MUST BE PROVIDED WITH A CLAIM AGAINST THE REPAIR CODE(S). PLEASE PAY CLOSE ATTENTION TO THE REPAIR CODES BELOW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Stephanie Kendziorski
processor • Apr 18, 2024, 8:57 PM
PA 1888128 line 1 approved for 2.0 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 4:25 PM
I added a different work order that has what we are doing for cause. Also I will get the pictures of the awning.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 19, 2024, 6:08 PM
@Bonnie K Based off of the work order you just added, you are only wanting to claim the inspection? Should we hold off on submitting a PA for this in case you need to do one of the other two things Stephanie mentioned? You can only claim one of the three things. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 9:22 PM
I will look on Monday and will let you know
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 12:32 PM
@Alix M At this point it will just be the .3 for inspection. After the technician diags it we will put in for what needs to be done if anything.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 24, 2024, 1:07 PM
@ANNA F @Bonnie K You will not be able to claim the recall again if you just claim the inspection. You need to complete the inspection and then choose one of the options. If you do not need to correct anything, then you would only claim the inspection. Once the inspection is complete, please let us know what, if any, work needs to be done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
ANNA FREEMAN
dealer or external • Apr 24, 2024, 1:11 PM
@Alix M Sounds great, we will follow up[after diag.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 29, 2024, 10:19 AM
I do not see that we received a WO that states what is being done for the recall or any pictures for it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • Apr 30, 2024, 8:14 AM
Moving this to PA approved since we have not seen anything on the recall line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/103151.pdf
Alix Mongiat
processor • May 15, 2024, 3:50 PM
@Bonnie K @Kaitlyn R Photos of the awning are required for the Awning recall. I am going to submit without and have them request them, but please have them ready. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Alix Mongiat
processor • May 15, 2024, 3:51 PM
Claim 1888128 is back in pre-auth since recall was added and parts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Alix Mongiat
processor • May 15, 2024, 3:51 PM
This is ready to submit for payment when all is approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Bonnie Korte
dealer or external • May 15, 2024, 4:09 PM
@Alix M I ATTACHED THE AWNING PHOTOS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Alix Mongiat
processor • May 16, 2024, 10:29 AM
PA for recall has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Alix Mongiat
processor • May 16, 2024, 10:31 AM
@Bonnie K What is the work started/end date? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Bonnie Korte
dealer or external • May 16, 2024, 10:33 AM
@Alix M 5/14/24 for both
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Alix Mongiat
processor • May 16, 2024, 10:52 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Crystal Kemmerlin
processor • May 28, 2024, 9:03 AM
@Alix M claim paid 5/16/2024 $463.22 Check # 2781280
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10315/10315 FINAL.pdf
Processed summary
10315
GRE 8220 • Alix • forest-river
Heat 28 • comments 24 • follow-ups 1 • blocker Ready to close
Last author processor • Crystal Kemmerlin
@Alix M claim paid 5/16/2024 $463.22 Check # 2781280
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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