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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10309 • GRE 8220.
Alix Mongiat
processor • Apr 29, 2024, 8:31 AM
@Bonnie K @Kaitlyn R Please provide the requested labor time needed to replace the door when it comes in. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Bonnie Korte
dealer or external • Apr 30, 2024, 1:10 PM
.5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • May 1, 2024, 8:11 AM
@Bonnie K The PA does ask for pictures, I am going to try and submit without them. But if you could work on getting a picture, that would be great! Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • May 1, 2024, 8:12 AM
PA 1902247 was submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • May 1, 2024, 4:30 PM
@Bonnie K @Kaitlyn R From Forest River: not noted in DAF ? all damages and shortages are to be reported 72 hours of delivery and 90 days to file claim
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
ANNA FREEMAN
dealer or external • May 2, 2024, 10:17 AM
@Alix M I will get with our Puma rep and see if he can get this approved for us.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
ANNA FREEMAN
dealer or external • May 2, 2024, 11:15 AM
@Alix M Puma is approving the claim for part only and they are shipping it to the dealership. I will leave the folder where it is and let you do your thing once FR changes it in their system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • May 2, 2024, 11:47 AM
@Stephanie K @Ashlee O What needs to be done with this one? It is approved for part only in FR with notes "Part only, and the part will be sent at no charge to the dealer." Do we still need to submit this even though nothing will be paid to the dealership? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • May 3, 2024, 10:28 AM
Can you get me the part number, please? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
ANNA FREEMAN
dealer or external • Jun 8, 2024, 9:48 AM
@Alix M @Stephanie K, fr SENT THIS SCREEN DOOR NO CHARGE OR FRT. THE CUSTOMER PICKED UP AND INSTALLED SO THERE IS NO LABOR. WE MADE THE RO FOR RECORD PURPOSES BUT THERE WAS NO CHARGES AT ALL.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 1:25 PM
@Alix M NOT SURE WHAT TO DO WITH THIS ONE, FR SENT THE SCREEN DOOR NO CHARGE AND CUSTOMER PUT IT IN NO LABOR. SO WE WILL NOT BE CLAIMING ANYHTING ON IT. DO YOU STILL WANT ME TO SUBMIT IT? JUST TRYING TO CLEAN UP SOME OF OUR FILES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:51 PM
We will still submit it, but not claim anything on it. Then it is in the FR system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:51 PM
I will submit it now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:54 PM
This has been submitted (for record purposes)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Alix Mongiat
processor • Jun 25, 2024, 9:36 AM
This is marked as paid in FR $0. Moving to claims paid
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10309/10309.pdf
Processed summary
10309
GRE 8220 • Alix • forest-river
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This is marked as paid in FR $0. Moving to claims paid
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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