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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10305D • GRE 8220.
Alix Mongiat
processor • Jan 23, 2025, 2:03 PM
I am having issues with the GD website- I will get this added as soon as I can.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Jan 23, 2025, 3:55 PM
PA 836954 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Jan 24, 2025, 9:11 AM
@Kaitlyn R @michelle g From GD: we will still need pictures of the disconnects as some still need to be completely replaced not just inspected
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
michelle gray
dealer or external • Jan 24, 2025, 10:44 AM
@ alix. I added photos of the quick disconnect to the folder. moving to infor corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
michelle gray
dealer or external • Jan 24, 2025, 10:44 AM
@Alix M I added photos of the quick disconnect to the folder. moving to infor corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Jan 24, 2025, 11:06 AM
Added photos and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Jan 24, 2025, 3:45 PM
@michelle g @Kaitlyn R @Bonnie K From GD:these will still need to be replaced they are black cap and even though they are not leaking now still considered defective
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Jan 27, 2025, 9:13 AM
@michelle g @Kaitlyn R @Bonnie K @Morgan Z @Jesse K I am not sure why this was placed in Info corrected. The recall needs to be performed- Please see the comment from GD above. Please update the work order once done and then move back to PA info corrected. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Morgan Zywicki
dealer or external • Jan 27, 2025, 9:17 AM
sorry that was my bad. i was trying to move some of the pictures that were just floating around and i must have been in a grove thinking it needed to be moved to corrected
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Morgan Zywicki
dealer or external • Feb 3, 2025, 2:39 PM
@Alix M WORK COMPLETED ON 2/3/2025 PARTS USED 822020061- QUICK DISCONNECT X 1/4 BRASS SHUT OFF W/PLUG AF COST: 11.00 PRICE:28.60 QTY:2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Feb 4, 2025, 8:58 AM
@Morgan Z This hasn't been approved yet. It is still pending.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Feb 5, 2025, 9:12 AM
This has now been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Feb 5, 2025, 9:15 AM
Claim 871618 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Alix Mongiat
processor • Feb 17, 2025, 12:52 PM
This paid on 2/12/25 on check 589479
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305D/TURNER RECALL.pdf
Processed summary
10305D
GRE 8220 • Alix • grand-design
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/12/25 on check 589479
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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