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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10305B • GRE 8220.
ANNA FREEMAN
dealer or external • May 3, 2024, 12:10 PM
ROOF REPLACEMENT REQUEST 48 HRS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • May 3, 2024, 12:15 PM
PA 771934 has been submitted for approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • May 3, 2024, 4:18 PM
@Bonnie K @ANNA F There is a recall on this unit. Enerco/Flex-Tech Quick Disconnect. Just a FYI. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • May 3, 2024, 4:20 PM
We will add it to the work order
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • May 6, 2024, 9:11 AM
@Bonnie K @ANNA F This has been approved for 34 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Aug 27, 2024, 2:40 PM
Has work been completed on this? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 22, 2025, 3:22 PM
@Alix M THE WORK HAS BEEN COMPLETED AS OF 1/17/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Kaitlyn Reinwand
dealer or external • Jan 22, 2025, 3:41 PM
PARTS USED: 677917009992- BUTYL TAPE GRAY QTY: 3 COST: 7.29 PRICE:10.97 67791700033- 10.3 OZ LAP SEALANT W QTY:10.00 COST: 6.71 PRICE:6.80 8220103933- TAPE- PFL ETERNABOND QTY:7.00 COST: .83 PRICE: 1.08 6779170000661- 10.3 OZ LAP SEALANT WHITE QTY: 2.00 COST:6.86 PRICE:9.05 146881- NOVAFLEX SEALANT BLACK QTY: 1 COST:10.90 PRICE: 14.42 82205094- EPDM PLUS 9'6'X35' WHITE QTY:1 COST:969.77 PRICE:1260.70 82201118- BUTYL TAPE 1/8"X1"X30' BLACK QTY:1.00 COST:4.09 PRICE:1.96
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:54 PM
@Kaitlyn R @Bonnie K Did the recall get completed?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:55 PM
Original PA timed out in GD's system. Had to re-enter a PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:56 PM
PA 836707 has been submitted for approval. Can submit for payment once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 23, 2025, 10:07 AM
@Alix M IT DID NOT BUT I SEE THAT IT WAS NOT ADDED TO THE PREAUTH. WOULD YOU LIKE US TO ADD IT TO A DIFFERENT WORK ORDER OR THIS ONE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 10:08 AM
No, just leave it on this one for now. I will let you know if GD gives us any push back. Figured I better add it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 23, 2025, 10:10 AM
SOUND GOOD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 11:31 AM
@Bonnie K Can you tell me the date the work started? With this being such a long job, I need to know both start and end dates. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 11:40 AM
@Bonnie K Please label the parts on the invoices- I am having a hard time matching these up to the list Kaitlyn provided. Thanks. This has been approved, so we need to get this submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
michelle gray
dealer or external • Jan 23, 2025, 11:48 AM
@Alix M @Bonnie K i HAVE ADDED THE UPDATED WO WITH THE RECALL ON IT FOR YOU,. iT WAS NOT NEEDED FOR THE UNIT. pLEASE LET ME KNOW IF THERE IS ANYTHING ELSE NEEDED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 23, 2025, 12:08 PM
@Alix M 677917009992- BUTYL TAPE DCRBT-1834-5 67791700033- 10.3 OZ LAP SEALANT W 0809.1088 8220103933- TAPE- PFL ETERNABOND F100103933 6779170000661- 10.3 OZ LAP SEALANT WHITE DCR551LSW-1 146881- NOVAFLEX SEALANT BLACK 0807.2008 82205094- EPDM PLUS 9'6'X35' WHITE 07-9112 82201118- BUTYL TAPE 1/8"X1"X30' BLACK 0809.1118
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 1:20 PM
@Bonnie K @Kaitlyn R @michelle g I need the date the work started since this is a long job- they ask for work started and completed dates. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 1:20 PM
I will need to enter this on a different PA since it wasn't on the original, it should have been added to a different WO. I will create a PA once I submit the rest of this for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
michelle gray
dealer or external • Jan 23, 2025, 1:43 PM
@ALIX WORK STARTED ON 1/14/2025 AND WAS COMPLETED 1/20. i WILL ENTER THE RECALL IN ANOTHER LINE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 23, 2025, 2:26 PM
@Alix M START DATE IS 4/17/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Bonnie Korte
dealer or external • Jan 23, 2025, 2:26 PM
@Alix M START DATE IS 4/17/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 4:11 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 23, 2025, 4:13 PM
Claim 868246 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Alix Mongiat
processor • Jan 31, 2025, 8:57 AM
This paid on 1/29/25 on check 587864
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10305B/TURNER WARRANTY ROOF.pdf
Processed summary
10305B
GRE 8220 • Alix • unknown
Heat 26 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/29/25 on check 587864
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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