iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 10280B • GRE 8220.
Crystal Kemmerlin
processor • May 20, 2024, 10:55 AM
@ANNA F This Unit has an open notice: Curt Axle Grease Zerk - 23V-455/2023-367.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Crystal Kemmerlin
processor • May 20, 2024, 10:55 AM
@ANNA F This Unit has an open notice: Curt Axle Grease Zerk - 23V-455/2023-367.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Crystal Kemmerlin
processor • May 20, 2024, 11:12 AM
PA 776149 submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Crystal Kemmerlin
processor • May 20, 2024, 8:28 PM
@ANNA F per GD Line 1-what did you do ? please add to Remedy
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
ANNA FREEMAN
dealer or external • May 21, 2024, 6:06 AM
@Crystal K We removed and replaced the damaged shade with a new one.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Crystal Kemmerlin
processor • May 21, 2024, 6:27 AM
updated remedy in GD and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • May 21, 2024, 12:36 PM
@ANNA F They need to know what was done for the Recall line. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • May 23, 2024, 11:38 AM
@ANNA F @Kaitlyn R @Bonnie K They need to know what was done for the Recall line. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • May 23, 2024, 11:38 AM
Moving to information needed. Once information regarding the recall is provided, please move to Information corrected. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • May 23, 2024, 11:41 AM
NOTHING HAS BEEN DONE WITH IT.. ITS IN FOR PRE-AUTH TO COVER THE RECALL AND TO ORDER THE PARTS. UPON RECEIVING THE SHADE AND THE UBOLT KIT, BOTH WILL BE INSTALLED AND COMPLETED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • May 23, 2024, 11:48 AM
@Kaitlyn R We need to know the cause and correction then if you inspected it already. Otherwise, we can only claim the inspection without knowing what was found and what needs to be fixed. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Crystal Kemmerlin
processor • May 28, 2024, 8:30 AM
@Kaitlyn R needing info on the recall line, please see above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:55 AM
@Kaitlyn R @ANNA F @Bonnie K Following up on the recall line. Thanks
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
michelle gray
dealer or external • Jun 14, 2024, 9:37 AM
@Alix M @Crystal K If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of a crash. The zerks look to be showing signs of the recall being needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Jun 14, 2024, 9:45 AM
Added notes in GD and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Jun 14, 2024, 3:05 PM
This has been approved with the following modifications: Job 5: approved for 0.2 hour (requested 0.3) Job 6: approved for 0.7 (requested 1.4)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Sep 9, 2024, 10:12 AM
@ANNA F @Kaitlyn R Did you have a copy of the warranty form you wanted me to attach to the PA?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Sep 9, 2024, 10:12 AM
PA 806242 has been submitted for approval. Will attached the warranty form if/when I receive it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Sep 9, 2024, 10:13 AM
PA 806242 has been submitted for approval for the new line on the updated WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Sep 10, 2024, 10:57 AM
@Kaitlyn R @ANNA F From GD: What is the Furrion case number for the case that was created? Please complete attached diag sheet.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
ANNA FREEMAN
dealer or external • Sep 16, 2024, 12:20 PM
@Alix M PAPERWORK UPLOADED, FURRION CASE # 5206189
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Sep 16, 2024, 12:53 PM
Case number and paperwork has been uploaded and PA resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Sep 23, 2024, 1:35 PM
PA 806242 Denied.From vendor:"After an extensive review of your request, including documentation and pictures that may have been provided, we regret to inform you that Lippert will not be able to offer warranty coverage, which would include parts and labor, for this claim.Based on the checklist provided and the note on tech case 5206189, the refrigerator unit is working as normal is not eligible for warranty consideration."  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Sep 23, 2024, 1:36 PM
Moving to PA approved for PA 776149
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Oct 14, 2024, 11:06 AM
@Alix M ADDED PHOT0S OF THE REFER OPERATING ABOVE TEMP
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Oct 14, 2024, 11:25 AM
I emailed GD to see if they will re-open this as it has already been denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Oct 16, 2024, 9:11 AM
@Kaitlyn R @ANNA F PA 806242 has been approved for 1.5 hours to replace the refrigerator - 2021123827
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:01 PM
PARTS USED: LINE 5: 691486- SHADE 44 x 38 BLACK MANUAL ROLLER SHADE W/STRING COST: 83.58 PRICE: 111.86 QTY: 1 DATE OF COMPLETION: 11/1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:03 PM
PARTS USED: LINE 1: 721037-REFRIGERATOR 16 CF 12V SS GLASS DOORS COST: 2721.33 PRICE: 3265.59 QTY: 1 DATE OF COMPLETION: 11/1/2024
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:11 PM
ALSO UPLOADED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 12:12 PM
ALSO UPLOADED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/ROBILLARD UPDATED.pdf
Alix Mongiat
processor • Nov 6, 2024, 4:09 PM
Claim 850760 has been submitted for payment for jobs 5 and 6
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 6, 2024, 4:12 PM
Claim 850762 has been submitted for payment for job 7.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 6, 2024, 4:12 PM
Claim 850762 has been submitted for payment for job 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:06 AM
@Kaitlyn R @Bonnie K Job 5: vendor requires clear pic of the blind removed from unit and pulled open Job 6: what did you torqued the bolts too? Were the other 2 ok? did they just need tightened
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Nov 9, 2024, 10:30 AM
@Alix M ADDED PHOTO OF THE BLIND AS REQUESTED. THE BOLTS WERE TORQUED TO 90 AND EVERYTHING ELSE CHECKED OKAY- YES JUST TIGHTENED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Kaitlyn Reinwand
dealer or external • Nov 9, 2024, 10:31 AM
@Alix M IM NOT SURE WHERE TO MOVE THIS FOLDER TO.. SO I AM GOING TO LEAVE IT HERE. PLEASE ADVISE AS TO WHERE TO MOVE THIS TO WHEN INFORMATION HAS BEEN CORRECTED AND IT IS IN TO BE SUBMITTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 11, 2024, 8:24 AM
Added photos and notes and resubmitted for payment. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 11, 2024, 8:25 AM
@Kaitlyn R From 7.2 Claims returned, move to 7.3 Claims corrected. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:34 AM
Claim 850762 paid on 11/13/24 on check 579597
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:35 AM
Claim 850760 paid on 11/13/24 on check 579597
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10280B/10280B.pdf
Processed summary
10280B
GRE 8220 • Alix • grand-design
Heat 43 • comments 41 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 850760 paid on 11/13/24 on check 579597
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops